Chetna Asai Thambai
BIRMINGHAM,Warwickshire
Summary
Experienced professional with a strong background in customer service, dispute resolution, and complaint handling. Demonstrates expertise in product knowledge, POS systems, CRM, and stock management. Proven ability to analyse customer needs and deliver tailored solutions. Skilled in office administration, quality control, and key holder responsibilities. Adept at public speaking, presentation, and strategic marketing with proficiency in Google Analytics and GDPR compliance. Committed to enhancing team building and public relations through effective communication skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Community associate
IWG- Regus
Cardiff, Wales
07.2024 - 12.2024
- Provided excellent customer service to resolve issues promptly and effectively.
- Streamlined communication channels for enhanced member interaction.
- Involved in the planning and execution of annual festivals, contributing to community spirit and cohesion.
- Actively participated in budgeting processes whilst maintaining fiscal responsibility.
- Organised engaging community events to foster a sense of belonging amongst members.
- Assisted in arranging transportation facilities for elderly and disabled community members when needed, ensuring inclusivity in all activities organised by the centre.
- Conducted effective conflict resolution sessions for maintaining peace amongst members.
- Designed promotional materials for numerous campaigns which led to increased event attendance.
- Coordinated volunteer recruitment drives, resulting in strengthened support base for community initiatives.
- Promoted engagement within the community through proactive outreach efforts.
Digital media producer
Euronews
Mumbai, India
08.2019 - 12.2021
- Made high volume of sales calls per day exceeding company outbound call targets.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Developed best practices to provide exceptional customer services and maximise online sales.
- Maintained and developed new client relationships to grow business.
- Identified business use cases and return on investment data, driving sales.
- Generated new leads through account research, cold calling and e-mailing.
- Established strong relationships with influencers, expanded brand's online presence.
- Conducted competitive analysis for better positioning of client's products in the market place.
- Assessed campaign performance to provide insightful feedback and recommendations.
- Devised multi-channel media strategies to enhance user experience across various platforms.
- Managed multiple client portfolios to ensure timely delivery of digital marketing projects.
- Conducted market research for deeper understanding of target audience behaviour.
- Negotiated contracts with media vendors for cost-effective advertising solutions.
- Achieved higher audience reach with meticulous keyword research and SEO optimisation.
- Utilised advanced analytics tools, generated comprehensive reports on campaign metrics.
- Created compelling pitch presentations to win new business contracts successfully.
- Developed targeted social media campaigns for increased customer engagement.
- Participated in client meetings to understand their business objectives and marketing needs better.
- Collaborated closely with sales teams, identified potential leads and conversion opportunities.
Digital media marketing specialist
Cheval Ads
Mumbai
02.2017 - 03.2018
- Directed creation of compelling content for company blogs and websites, driving increased web traffic.
- Generated new business opportunities through networking events.
- Strengthened company's online presence by managing social media accounts effectively.
- Implemented SEO strategies for improved website visibility in search engine results.
- Liaised with influencers for promotional partnerships, boosting product awareness among target audiences.
- Designed engaging visual materials for print and digital media promoting brand consistency across all platforms.
- Conducted competitor analysis regularly keeping abreast of industry trends and developments.
- Boosted brand awareness by organising and executing effective marketing campaigns.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Handled objections tactfully to maintain positive relationships.
- Managed call list, prioritised high-interest prospects.
- Initiated customer interaction through outbound calls for product awareness.
- Met performance targets consistently without compromising on quality of service.
- Documented all calls with detailed notes for future reference.
- Worked collaboratively in team projects, contributed positively towards achieving common goals.
Education
Master of Arts - Public Relation/ Global Communication
Cardiff University (Prifysgol Caerdydd)
Cardiff, CRF 2023 - 2024
Bachelors in mass and media(Ads&Marketing) - Advertsing and marketing
Mumbai University
06.2013 - 07.2016
Skills
- Dispute Resolution
- Complaint handling
- Customer needs analysis
- Product expertise
- POS Systems
- CRM
- Stockroom procedures
- Point of Sale (POS) systems
- Stock management
- Office admin
- Customer Service
- Customer relations
- Quality Control
- Key holder
- Call centre experience
- Person-centred practise
- Public speaking and presentation
- Google analytics competency
- Strong verbal communication
- Knowledge of gdpr
- Sales and negotiation prowess
- Marketing development
- Strategic marketing
- Email marketing efficiency
- Communication skills
- Team building
- Public Relations
- Social media marketing
Custom
Looking for an entry level part time job with minimum national wages.
Timeline
Community associate
IWG- Regus
07.2024 - 12.2024
Digital media producer
Euronews
08.2019 - 12.2021
Digital media marketing specialist
Cheval Ads
02.2017 - 03.2018
Bachelors in mass and media(Ads&Marketing) - Advertsing and marketing
Mumbai University
06.2013 - 07.2016
Master of Arts - Public Relation/ Global Communication
Cardiff University (Prifysgol Caerdydd)
2023 - 2024
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