Chethana Betsy C V
Business Administration Apprentice
Leeds
Summary
Dedicated and detail-oriented professional with a Master's in Entrepreneurship and Business Development. Leveraged valuable skills in a collaborative business environment, specializing in administration and operations support. Demonstrated strong abilities in project coordination and data analysis. Seeking a new field where these skills can be utilized to drive success. Enthusiastic about applying a solid foundation in business practices to diverse and challenging opportunities.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Healthcare Assistant
Well Care 24/7 Ltd
2024.08 - Current
- Provide direct care and support to patients, ensuring their comfort and dignity.
- Maintain accurate and up-to-date patient records while adhering to confidentiality protocols.
- Collaborate with medical staff to ensure seamless patient care and efficient operations.
Service Administrator
F&D Installers
2021.01 - 2022.09
- Company Overview: (Whirlpool authorized service provider)
- Coordinated daily administrative tasks, including scheduling, client record management, and correspondence, ensuring seamless operations
- Delivered exceptional customer service by resolving client inquiries and issues promptly, enhancing client satisfaction
- Maintained accurate documentation and organized filing systems, ensuring compliance with company policies and industry regulations
- Assisted in managing service requests, dispatching technicians, and tracking job progress to ensure timely completion
- Supported senior management in preparing reports, handling invoices, and processing payments, contributing to efficient financial operations.
Administrative Officer
All-tech Electronics
2019.08 - 2020.12
- Company Overview: (LG authorized service provider)
- Provided high-quality customer support by addressing client queries and resolving issues efficiently, improving client retention.
- Ensured accurate record-keeping and maintained organized filing systems in alignment with company standards and regulations.
- Managed service requests by coordinating technicians and monitoring job progress to meet deadlines, ensuring operational efficiency.
Office Administrator
Madonna Electronics
2013.04 - 2019.06
- Company Overview: (Sony authorized service provider)
- Oversaw daily office operations, including managing schedules, maintaining records, and coordinating department communication
- Streamlined administrative processes, improving efficiency and reducing operational costs
- Acted as the primary point of contact for clients and vendors, fostering strong professional relationships
- Prepared and processed invoices, payroll, and financial reports, ensuring accuracy and compliance with company policies
- Supported senior management in organizing meetings, preparing presentations, and implementing office policies.
Transaction Processor
ACS (A Xerox Company)
2011.03 - 2013.03
- Processed and verified high volumes of financial and non-financial transactions with precision and attention to detail
- Ensured compliance with company policies and regulatory requirements while maintaining data accuracy
- Collaborated with cross-functional teams to resolve discrepancies and improve process efficiency
- Utilized advanced software tools to manage and analyze transactional data, contributing to streamlined operations
- Delivered exceptional service by meeting tight deadlines and maintaining high-quality standards
Medical Transcriptionist
SPI Pvt Ltd
2009.02 - 2011.02
- Transcribed and reviewed medical documents, maintaining a high level of accuracy
- Utilized extensive knowledge of medical terminology to produce error-free reports
- Managed sensitive patient information with the utmost confidentiality
- Communicated effectively with healthcare professionals to clarify details and ensure accuracy
Education
MSc. - Entrepreneurship and Business Development
2022.09 - 2024.07
Relevant coursework: Business Strategy, Innovation Management, Market Analysis, Building Relationships
Bachelor of Commerce - undefined
2015.01 - 2018.06
Relevant coursework: Business Administration, Financial Management, Organizational Behaviour
Skills
Effective Communication
Strong Organizational Abilities
Problem-Solving
Attention to Detail
Flexibility and multitasking
Teamwork player
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Timeline
Healthcare Assistant - Well Care 24/7 Ltd
2024.08 - Current
Leeds Beckett University - MSc., Entrepreneurship and Business Development
2022.09 - 2024.07
Service Administrator - F&D Installers
2021.01 - 2022.09
Administrative Officer - All-tech Electronics
2019.08 - 2020.12
Indira Gandhi National Open University - Bachelor of Commerce,
2015.01 - 2018.06
Office Administrator - Madonna Electronics
2013.04 - 2019.06
Transaction Processor - ACS (A Xerox Company)
2011.03 - 2013.03
Medical Transcriptionist - SPI Pvt Ltd
2009.02 - 2011.02