Chetan Mandalia
West London
Summary
Accomplished professional with a strong record of driving sales and increasing revenue, contributing significantly to company profitability. Demonstrates exceptional motivation and organisational skills, effectively tackling challenges independently and within teams. Possesses excellent interpersonal abilities, facilitating communication across diverse backgrounds and all levels of management.
Overview
22
22
years of professional experience
Work history
Group Wedding & Event Manager
Bride Book
London
2025.03 - Current
- Ensured superior client satisfaction by tailoring events to specific needs.
- Excelled in budget management with careful tracking of expenses.
- Dealt efficiently with unexpected situations for minimal disruption during events.
- Collaborated closely with vendors to ensure quality service delivery.
Business Development Executive
The Up Co
London
2022.10 - 2025.03
- Established new business under ServedUp brand, generating £1.5m turnover from managed chains.
- Managed complete sales cycle, encompassing prospecting and closing of deals.
- Conducted outbound activities through calls, emails, and LinkedIn for client engagement.
- Qualified inbound enquiries while addressing objections effectively.
- Delivered tailored product demonstrations to meet client specifications.
- Created customised proposal decks based on client requirements.
- Negotiated and secured four new business opportunities with TAGMV worth £3.85m.
Sales Development Representative
The Up co
London
2020.10 - 2022.09
- Conducted inbound and outbound prospecting, achieving 93 opportunities against a target of 50.
- Created effective call scripts and email sequences to enhance outreach.
- Utilised HubSpot for all sales development activities, streamlining processes.
- Qualified and booked demos for three Business Development Executives.
- Collaborated with marketing to develop targeted campaigns.
- Attended industry events to network and generate leads.
- Communicated ServedUp solutions while aligning with current landscape and objectives.
- Requalified cold opportunities, maintaining a robust pipeline.
Store Manager
VPZ
Richmond
2017.03 - 2020.01
- Successfully led a new store in Richmond, achieving monthly sales growth.
- Developed a high-performing team to consistently exceed regional targets.
- Enhanced customer service standards to surpass expectations in a competitive market.
- Established strong relationships across all organisational levels for effective collaboration.
- Generated B2B sales from local health centres, contributing £32k annually.
- Secured a £15k B2B sale for IQOS products, expanding market reach.
Branch Manager
Dixons Carphone
2013.04 - 2017.03
- Led a team to achieve six KPIs in first month with one additional member.
- Supervised transformation and opening of four Carphone SIS stores over two years.
- Drove region to 120% of Broadband sales during initial launch period.
- Identified slow sellers and developed strategies to enhance product sales.
- Provided ongoing training for staff on evolving technology and business strategies.
- Shared regional updates to motivate stores towards KPI attainment.
- Managed team performance through regular reviews of key KPIs and sales achievements.
Sales Manager
Comet Group PLC
2004.03 - 2012.12
- Organised warehouse facilities and established an accessible stock management system.
- Managed a team of 25, conducting reviews and coordinating staff schedules to meet business needs.
- Delivered exceptional customer service by resolving complaints and maintaining brand trust.
- Achieved promotion from warehouse colleague to manager within three years.
- Recognised as top sales advisor for exceeding KPI targets by 130% in one quarter.
- Generated over £250K in B2B sales, leading territory performance.
Education
A Levels - Business studies, Sports Education
Heston Community School
02/2005 - 1 2006
Accomplishments
Dixons Carphone - Store Manager of the Month: February, May, June, November
Dixons Carphone - Divisional Manager of the year 2014
VPZ - Store Manager of the year 2018
VPZ - Highest revenue of IQOS products 2019
Timeline
Group Wedding & Event Manager
Bride Book
2025.03 - Current
Business Development Executive
The Up Co
2022.10 - 2025.03
Sales Development Representative
The Up co
2020.10 - 2022.09
Store Manager
VPZ
2017.03 - 2020.01
Branch Manager
Dixons Carphone
2013.04 - 2017.03
Sales Manager
Comet Group PLC
2004.03 - 2012.12
A Levels - Business studies, Sports Education
Heston Community School
02/2005 - 1 2006