CHETAN BHEDA
Rickmansworth,Hertfordshire
Summary
Senior SAP S/4HANA SD/OTC Consultant and SAP Delivery Leader with 15+ years of experience leading global Order-to-Cash transformations, ECC to S/4HANA migrations, and enterprise SAP delivery programs across Life Sciences, Manufacturing, Oil & Gas, and Consumer Goods industries.
Proven expertise in full lifecycle SAP S/4HANA implementations including requirements gathering, solution design, configuration, testing, deployment, and hypercare support.
Strong hands-on experience in SAP SD, pricing, billing, delivery processing, advanced ATP, credit management, transportation integration, and OTC process optimization. Skilled in cross-functional integration with FI/CO, MM, PP, GTS, and third-party platforms. Adept at stakeholder management, workshop facilitation, mentoring teams, and delivering secure, compliant OTC operations aligned with SOX and GxP standards.
Overview
18
18
years of professional experience
1
1
Certification
Work history
SAP Sr. Manager –Sales and Distribution
Cytiva
Rickmansworth
2024.01 - Current
- Led the global SAP S/4HANA Order-to-Cash (OTC) workstream, driving full lifecycle implementation activities including requirements gathering, solution design, configuration, testing, deployment, hypercare support, and business adoption.
- Directed enterprise-scale ECC to SAP S/4HANA transformation programs, including selective data migration, cutover strategy, business readiness, and multi-level data validation across global business units.
- Designed and configured SAP S/4HANA SD/OTC solutions covering sales order management, pricing, billing, delivery processing, Advanced ATP (aATP), credit management, returns management, and transportation integration.
- Advised senior business stakeholders on OTC process optimisation opportunities, recommending scalable SAP S/4HANA industry solutions that supported strategic objectives.
- Led cross-functional integration of SAP SD with FI/CO, MM, PP, GTS, and third-party tax and logistics platforms to improve operational efficiency and compliance.
- Implemented SAP S/4HANA International Trade and BRF+ export license controls, strengthening compliant OTC operations and reducing trade compliance risks.
- Delivered predictive SAP S/4HANA order fulfilment solutions that improved on-time delivery visibility and enhanced customer service performance.
- Facilitated stakeholder workshops, process discovery sessions, and user training programs to improve user adoption, knowledge transfer, and alignment between business and technology teams.
- Developed functional specifications, validation documentation, test scripts, and deployment plans to support successful global SAP delivery initiatives.
- Mentored junior consultants and offshore teams, fostering knowledge sharing, Agile delivery practices, and continuous improvement across SAP support and project functions.
- Architected Fiori security roles, SoD governance controls, and emergency access processes aligned with SOX, GxP, and audit compliance standards.
Global IT Digital SSD Manager – Sales, Service and Distribution
Pall Corporation
Portsmouth
2022.05 - 2023.12
- Led full lifecycle SAP implementation and enhancement programs, including business process analysis, solution architecture, testing coordination, deployment, and production support.
- Managed global SAP SD/OTC operations and transformation initiatives across Life Sciences and Industrial business divisions, ensuring delivery of secure and compliant SAP solutions.
- Oversaw SAP service delivery and incident management operations, consistently meeting SLA, quality, and stakeholder satisfaction targets.
- Partnered with business stakeholders to optimize OTC processes and improve operational efficiency through Agile delivery methodologies and continuous process improvements.
- Designed and implemented SAP SD enhancements including pricing, billing, intercompany processing, delivery controls, blocked order workflows, and credit management automation.
- Directed legal entity restructuring and SAP data migration activities, ensuring successful transition of OTC processes with minimal operational disruption.
- Integrated SAP with Oracle systems for demand planning, purchase order flows, ASN processing, and invoice management to improve supply chain visibility.
- Strengthened SOX compliance and SAP governance controls by leading SAP security audits and implementing compliant shipping and trade documentation processes.
Sr. Analyst SAP SD & ABAP
Pall Corporation
Pune
2018.10 - 2022.04
- Configured and optimized SAP SD functionality including pricing, billing, consignment, returns management, credit management, intercompany billing, and export controls.
- Led SAP implementation activities for new manufacturing sites in France and Germany, including requirements gathering, configuration, testing, deployment, and end-user training.
- Delivered SAP SD/OTC solutions and process enhancements across global shared service operations, supporting Europe-based manufacturing and distribution sites.
- Developed and supported SAP credit management and automated order blocking processes that improved risk mitigation and order processing efficiency.
- Collaborated with cross-functional teams to integrate SAP SD with FI/CO, MM, WM, and GTS modules, improving end-to-end OTC process visibility.
- Delivered Brexit-related SAP process and tax compliance changes, including VAT, Intrastat, and export license management enhancements.
- Created functional specifications, test scenarios, and SAP workflow solutions for credit memo processing, returns automation, and EDI/IDoc integrations.
Sr. SAP SD Specialist
Franke Faber India Pvt. Ltd.
Pune
2015.06 - 2018.10
- Managed implementation projects across Europe, Middle East, and UK for Franke group, facilitating seamless integration and user adoption.
- Directed migration of legacy ERP system to SAP for Franke Sisson Ltd, UK.
- Executed SD integrations (MM/WM, PP, FI), web-shop → SAP PI interfaces, and advanced returns and packing/picking automation to streamline operations.
- Implemented route schedule processes to enhance sales order scheduling.
- Improved customer returns management process for better optimization.
- Collaborated with Corporate IS team at Franke Holding AG on SAP application maintenance and implementation, ensuring alignment with business objectives.
- Administered SAP change requests for effective management of system modifications.
- Designed comprehensive test plans in SAP Solution Manager to support development.
- Developed RICEF list to clarify necessary development tasks.
- Developed SAP UI5/Fiori for after-sales service and optimized outbound logistics and IC billing flows
Associate Consultant
Atos India Pvt. Ltd.
Pune
2013.06 - 2015.06
- Delivered SAP SD support and enhancement projects for EMEA clients, focusing on OTC process optimization and SAP application stability.
- Implemented automated credit check and blocked order management functionality, improving financial control and order processing governance.
- Configured SAP SD processes including sales order outputs, credit management, intercompany processing, subcontracting, and trade compliance workflows.
- Collaborated with business stakeholders and technical teams to develop scalable SAP solutions that met operational requirements and supported business objectives.
- Supported SAP GTS sanctioned party screening and export compliance integration to strengthen secure and compliant OTC operations.
- Performed SAP debugging and technical analysis across user exits, SmartForms, scripts, and IDoc enhancements to resolve critical business issues.
Associate Consultant
Wipro Technologies
Pune
2011.07 - 2013.05
- Delivered SAP enhancements for third-party sales, subcontracting, Intrastat reporting, denied party screening, and customer service operations.
- Supported SAP trade compliance and export control initiatives, ensuring alignment with evolving regulatory requirements.
- Supported SAP SD and OTC operations across Europe, UK, and US regions within a global enterprise support environment.
- Contributed to cross-functional SAP support and continuous improvement initiatives, enhancing service delivery and operational performance.
- Developed knowledge base documentation and end-user training materials, improving incident resolution efficiency.
Deputy Manager (Supply & Distribution)
Essar Oil Ltd.
Jamnagar
2008.07 - 2011.07
- Ensured product supply to customers based on MDP guidelines from HO and DO.
- Managed sales order processes, pricing conditions, customer payments, and excise requirements to optimise supply chain operations.
- Oversaw SAP-TAS interface to ensure effective data transfer processes.
- Monitored terminal automation system, ensuring efficient loading of petroleum products.
- Prepared MIS reports and presented findings to management in SAP ECC 6.0.
- Implemented vehicle tracking system to enhance monitoring of vehicle movement and turnaround time (TAT).
- Supervised credit management and bank deposit uploading systems.
- Drafted statutory legal documents ARE-1 and ARE-3 for SEZ supplies.
Education
Bachelor of Engineering - Electrical
Saurashtra University
Rajkot, IndiaHigher Secondary Education - Science
Gujarat State Higher Education Board
IndiaSkills
- SAP S/4 HANA SD/OTC
- Order to Cash Transformation
- Full Lifecycle SAP Implementations
- SAP SD Configuration
- Pricing & Billing
- Delivery Processing
- Advanced ATP
- FSCM Credit Management
- Trade Compliance
- SAP Fiori & BRF
- SAP Activate Methodology
- Agile Delivery
- Data Migration & CVI
- FI/CO-MM-PP Integration
- Functional Specifications
- Test Script Development
- Integration & Technical Skills
- IDocs / APIs / OData
- ABAP Debugging
- BADI / BAPI / User Exits
- Data conversion
- Solution Manager / CHARM
- Tax Compliance Strategy
- Salesforce & Oracle Integration
- Boomi
- Regulatory Compliance
- SOX Compliance
- Quality Assurance
- Segregation of Duties (SoD)
- Validation Documentation
- SAP Security & EAM
- Stakeholder Management
- Workshop Facilitation
Certification
- SAP S/4HANA Sales & Distribution – E-Learning Certification
- SAP S/4HANA Billing, Pricing & Delivery Processing Training
- Danaher Business System (DBS) Problem Solving Certification
- Transactional Process Improvement Training
- SAP Fiori & BRF+ Enablement Training
- Introducing SAP Joule certification
LANGUAGES
English: C2 Proficient
Fluent
Hindi: C2 Proficient
Fluent
German: A1 Beginner
Beginner
Gujarati: C2 Proficient
Fluent
Timeline
SAP Sr. Manager –Sales and Distribution
Cytiva
2024.01 - Current
Global IT Digital SSD Manager – Sales, Service and Distribution
Pall Corporation
2022.05 - 2023.12
Sr. Analyst SAP SD & ABAP
Pall Corporation
2018.10 - 2022.04
Sr. SAP SD Specialist
Franke Faber India Pvt. Ltd.
2015.06 - 2018.10
Associate Consultant
Atos India Pvt. Ltd.
2013.06 - 2015.06
Associate Consultant
Wipro Technologies
2011.07 - 2013.05
Deputy Manager (Supply & Distribution)
Essar Oil Ltd.
2008.07 - 2011.07
Higher Secondary Education - Science
Gujarat State Higher Education Board
Bachelor of Engineering - Electrical
Saurashtra University