CHETACHI EZEBUIKE
Basingstoke
Summary
With extensive experience in Block Management and a RICS accredited MSc Real Estate degree with a Merit, along with qualifications in progress from ARLA, IRPM & IOSH, therefore possess a strong foundation in the industry. Adept at communication and organisation, efficiently handle multiple projects while meeting strict deadlines. Problem-solving skills enable to find creative solutions swiftly. As a team player, excel in fast-paced environments. Main objective is to provide support to the Business Group team, obtain professional accreditation, conduct professional work for clients within RICS regulatory compliance standards, and contribute to financial targets through generating fee income and exploring new business opportunities, including cross-selling.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Block Management Assistant
Empire Capital
London, United Kingdom
04.2023 - 10.2023
- Oversaw service charge budgets and communicated with occupants regarding works and services.
- Maintained updated tenant contacts, key holder lists, and fire safety responsibilities while providing excellent customer service.
- Conducted proactive building inspections, managed tenant fault reporting, and ensured compliance with health, safety, and fire risk assessments.
- Managed sub-contractor Planned Preventative Maintenance (PPM) tasks and procurement processes which reduced costs by 10%
- Analysed data from property management systems and assisted with day-to-day management administration.
- Amended Energy Performance Certificate reports and executed project management duties according to regulations which increased energy efficiency by 20%.
- Processed invoices, assisted with budget reporting, and enhanced facility efficiency through maintenance checks.
- Populated and maintained property databases with up-to-date information.
- Worked closely with finance teams to ensure accurate payments and coordinated meetings with stakeholders.
- Assisted in preparing internal and external property reports and communicated with various internal and external stakeholders.
- Supported property teams with administrative duties and demonstrated high attention to detail and organisational skills.
- Was familiar with Microsoft applications and had ability to work flexibly within teams or independently.
- Additionally, was responsible for providing professional support to Business Group teams, conducting professional work for clients, and contributing to financial targets.
- Sought opportunities for business development, including cross-selling and identifying new business opportunities.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Exceeded assigned goals by partnering with staff to implement best practices.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Identified cost-saving initiatives to increase rate of project delivery under budget.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Drafted professional meeting agendas, took minutes and followed up on action items.
Trading Assistant
Sainsbury's
Edinburgh, Midlothian
01.2023 - 04.2023
- Whilst studying, worked part-time in trading assistance.
- This involved working both individually and in teams to complete tasks within set deadlines.
- Developed organisational and communication skills by dealing with customers and ensuring tasks were completed safely and to high standards which increase sales by 10%.
Waiting Assistant
Redwigwam
Edinburgh, Midlothian
09.2022 - 01.2023
- Presented menus and offered detailed information on portions, ingredients, and potential food allergies
- Informed customers about daily specials and provided menu recommendations
- Took accurate food and drink orders with POS software
- Provided excellent customer service, including up-selling additional products when appropriate increasing productivity by 20 percent
- Enhanced customer satisfaction by delivering high-quality waiting assistance and service.
Waiting Assistant
Hard Rock Cafe
Pretoria, Gauteng
06.2018 - 09.2018
- Extended warm welcomes to guests upon arrival and expressed gratitude upon departure, ensuring positive first and last impressions.
- Provided accurate and courteous responses to guest inquiries, demonstrating knowledge of services offered and venue amenities.
- Maintained cleanliness and organisation of waiting areas, enhancing guest experiences while awaiting service.
- Managed incoming phone calls professionally, directing them to appropriate departments and assisting callers with inquiries.
- Directed guests to various areas within premises, including restrooms, ensuring ease of navigation.
- Ensured safety and security of all individuals on premises, including staff, guests, and VIPs.
- Supported restaurant staff by assisting servers, bussers, and managers with various tasks as needed.
- Executed opening, closing, and side duties, including cleaning, maintenance, and other operational tasks.
- Strived to exceed guest expectations and addressed any concerns promptly to ensure complete satisfaction.
- Delivered exceptional service to create memorable experiences and fostered positive guest relations.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Demonstrated open communication and collaborated with various teams.
- Managed time effectively to meet deadlines.
- Conducted quality checks on deliverables, identifying and addressing discrepancies which increased positive reviews by 25%.
Corporate Analyst Intern
JP Morgan & Co.
Edinburgh, Midlothian
06.2017 - 09.2017
- Responsibilities varied based on placement.
- Developed skills across core program disciplines and acquired key professional competencies.
- Analysed and presented key performance metrics to senior managers which increased productivity by 15%.
- Collaborated with teams such as Strategy, Digital, Cyber Security, Operations, Finance, and Risk Management and Controls.
- Contributed to driving change by identifying areas for improvement.
- Took ownership of initiatives through to completion.
- Gained understanding of project management principles.
- Engaged with business stakeholders and contributed to compliance or regulatory initiatives across businesses.
- Oversaw daily operations to achieve high productivity levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waiting Assistant
Saltire Hospitality Limited
Edinburgh
06.2016 - 09.2016
- Ensured tables were properly set up, took accurate orders and provided excellent customer service
- Oversaw dining areas, communicated with kitchen staff, and maintained adherence to health regulations, ensuring punctual closing of operations by approximately 30 minutes daily
- Enhanced client satisfaction by delivering high-quality waiting assistance and service.
Investment & Commercial Banking Assistant
Fidelity Bank
Lagos
05.2014 - 09.2014
- Assisted in client coverage and helped drive client dialogue including preparation of client materials
- Provided asset allocation guidance to Private Wealth Management teams
- Allocated personal travelling allowances amounting to millions in Pounds, Dollars & Euros and vaulted ATMs
- Increased efficiency by implementing new processes and providing administrative support to management
- Streamlined office operations for enhanced productivity with organised filing systems and task prioritisation
- This experience greatly helped to augment networking, time management, performance review and development skills & improved productivity of investment and commercial operations by 10%.
Customer Assistant
Tesco
Ruthin
09.2012 - 06.2013
- Ensured customer satisfaction through proactive and natural customer service through friendly and helpful strategies
- Ensured continuous product availability while handling items with care to maintain quality
- Upheld safety standards in both shop floor and back areas, following department routines, company policies, and health and safety protocols which improved sales and productivity by 8% weekly
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally
- Increased sales through upselling and cross-selling products to customers.
Education
Master of Science - Real Estate (RICS Accredited)
Heriot-Watt University
Edinburgh, United Kingdom 09.2022 - 09.2023
Master of Arts - Economics
Heriot-Watt University
Edinburgh, United Kingdom 09.2015 - 06.2019
A-Levels - History, Mathematics & Economics
Ruthin School
Ruthin, United Kingdom 09.2012 - 06.2015
IGCSE - IGCSE
Greensprings School
Lagos, Nigeria 09.2007 - 06.2012
Skills
- Expert at creating and maintaining filing systems & handling queries from various stakeholders
- Work well under pressure, meets deadlines, and takes initiative in problem-solving
- Astute at manipulating data to assist with budget reporting, arrears monitoring, and structured or ad hoc client reporting
- Initiate meetings, manage communications and processes for on-site and team members
- Assured with Microsoft Office (MS OneNote, MS Word, MS Excel, MS Outlook)
- Proficient with Argus, QUBE, MRI Horizon, Yardi Voyager, SPSS, Python, Java & Oracle SQL
- Record-keeping and bookkeeping
- Project Management
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Languages
English
Proficient (C2)
French
Advanced
Accomplishments
- Duke of Edinburgh Award
- Saltire Scotland 2019 Candidate Pool
- RICS Student Member
Timeline
Block Management Assistant
Empire Capital
04.2023 - 10.2023
Trading Assistant
Sainsbury's
01.2023 - 04.2023
Waiting Assistant
Redwigwam
09.2022 - 01.2023
Master of Science - Real Estate (RICS Accredited)
Heriot-Watt University
09.2022 - 09.2023
Waiting Assistant
Hard Rock Cafe
06.2018 - 09.2018
Corporate Analyst Intern
JP Morgan & Co.
06.2017 - 09.2017
Waiting Assistant
Saltire Hospitality Limited
06.2016 - 09.2016
Master of Arts - Economics
Heriot-Watt University
09.2015 - 06.2019
Investment & Commercial Banking Assistant
Fidelity Bank
05.2014 - 09.2014
A-Levels - History, Mathematics & Economics
Ruthin School
09.2012 - 06.2015
Customer Assistant
Tesco
09.2012 - 06.2013
IGCSE - IGCSE
Greensprings School
09.2007 - 06.2012
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