Cheryl Ann Riches

• Transitioned career in September 2012 to adopt my son with special needs.
• Working with different professionalise to support my son.
• Completed numerous courses to support son's integration and development.
• Co-founded a successful fibreglass family business generating over one million annually.
• Established two thriving social media groups, fostering community among women and friends.
• Volunteered in charity shops.

Achieved 100% in financial and health and safety audits, securing area training manager position.

Oversaw daily shop operations to ensure efficient business activities.

• Fostered strong relationships with customers, enhancing loyalty and repeat business.
• Developed a positive team culture, increasing staff satisfaction and reducing volunteer turnover rates.
• Monitored market trends for competitive pricing strategies.
• Tracked sales targets, adjusting strategies to maximise profitability.
• Implemented health and safety protocols to ensure regulatory compliance and protect staff wellbeing.
• Managed relationships with staff and approximately 50 volunteers, ensuring effective teamwork.
• Fundraising to maximise shop profits.

• Balanced transactions within general ledger to ensure accuracy and compliance.
• Processed petty cash reimbursements while maintaining accurate petty cash records.
• Sorted and distributed invoices, enhancing office organisation.
• Ensured timely delivery of orders, contributing to heightened customer loyalty.
• Handled all sales queries swiftly, resulting in improved customer satisfaction.
• Maintained sales documentation and customer records in company database for easy access.
• Compiled transport distribution list to optimise logistics operations.

• Cultivated supplier relationships, securing advantageous trade agreements.
• Maintained high standards of store presentation to enhance customer attraction.
• Ensured compliance with health and safety regulations to protect staff wellbeing.
• Launched new product lines that gained popularity among customers.
• Monitored sales performance to pinpoint improvement opportunities.
• Coordinated staff rota to guarantee adequate coverage during peak trading periods.
• Resolved customer complaints, maintaining a positive brand image.
• Oversaw daily operations of the jewellery store for smooth running.
• Conducted regular audits, ensured compliance with regulations.
• Balanced general ledger by reconciling entries accurately and promptly.

complete operation of public house

• Trained new hires in pub policies and procedures for consistent service delivery.
• Maintained stock levels, preventing shortages or excesses that could affect profit margins.
• Assessed competitor activities regularly, offering competitive pricing and promotions in response.
• Oversaw cash handling procedures for secure financial transactions.
• Increased customer loyalty by delivering excellent service consistently.
• Improved pub atmosphere with regular themed nights and events.
• Created a welcoming ambience through careful layout planning and décor choices.
• Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
• Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

• Served as youngest licensee at age 21, overseeing entire operation of public house and restaurant.
• Maintained inventory control, reduced stock shortages.
• Delegated tasks efficiently to maximise productivity.
• Liaised with suppliers to ensure timely deliveries.
• Fostered a positive work environment with regular team-building activities.
• Monitored health and safety measures for guaranteed compliance.
• Delivered high-quality products to increase customer satisfaction.

• Oversaw daily operations to ensure seamless execution of office tasks.
• Developed tailored training and support materials to meet organisational requirements.
• Achieved store-wide consistency with regular skills assessments.
• Worked closely with the management team to understand specific training requirements and expectations.
• Produced timely financial reports with use of bookkeeping software.
• Processed invoices promptly, enabled swift payment processing.
• Kept a record of business expenses, assisted in expense reduction strategies.
• Maintained accurate books for clear financial visibility.
• Balanced general ledger by reconciling entries accurately and promptly.
• Processed bank deposits regularly, reduced risk of theft or loss from carrying excessive cash.
• Assisted in training new staff members on cash management systems for better work output.