Summary
Overview
Work history
Education
Timeline
Interests
Interests
Generic

Cheryl Shortt

Sevenoaks,UNITED KINGDOM

Summary

Skilled and passionate about Carpentry with 10+ years of experience in residential and commercial buildings. Positive reputation for quality work, timely construction, and finishing projects at or below estimated budget. Knowledgeable in all aspects of Design and building.

Excellent ability to communicate with clients and make their visions and dreams come to life. Design and follow cohesive blueprints and ensure that all structures meet the code. Specializing in custom cabinetry, furniture design, and the repair and installment of foundations. Also experienced and driven in Construction Management with over ten years of experience in the construction management industry.

Proven track record of successfully managing multi-million dollar projects from conception to fruition. The ability to coordinate trades, build partnerships, and work collaboratively with architects, engineers, vendors, and local officials to ensure the timely and budget-friendly completion of a project. Experienced in building codes and regulations and negotiating contracts. I bring forth expertise in team building leadership and quality control management for every job I take on.


Multi-talented Project Coordinator successful at taking on diverse project tasks to accomplish tight deadlines. Hands-on people person and analytical problem solver with excellent communication, planning and decision making skills. Hardworking leader skilled in coordinating complex schedules and logistics. Possesses exceptional attention to detail and high-level problem-solving skills. Committed to building and supporting high performance teams to meet project requirements.

Overview

27
27
years of professional experience

Work history

Project Coordinator / Scheduler Planner / Customer

MEARS Ltd
Tonbridge, United Kigdom
02.2022 - 07.2023
  • Coordinating day-to-day administration and works within the Planned Teamwork stream, monitors timescales on projects, and to act as a point of contact for clients/tenants
  • Prepare hand-over packs and all relevant paperwork pre and post works and will process payments and provide administrative support to the
  • Senior Contract Manager
  • Also, ensure that all procedures are being undertaken in total compliance with Company operating instructions
  • Settled any customer disputes professionally and pleasantly
  • Worked to ensure a positive and hassle-free customer experience
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
  • Accurately verified information and updated information databases as necessary
  • Built a strong working knowledge of the company procedures and protocols
  • Kept records, calendars, and company information accessible
  • Answered phone calls and provided callers with pertinent information and assistance
  • Provided customers with quality assistance through phone calls, emails, and internet chats.
  • Devised highly reactive maintenance regime.

Time off to care for Daughter

N/A
Sevenoaks
03.2016 - 03.2022

Project Coordinator / Administrator

D A Kent Ltd
01.2011 - 02.2016
  • Liaising with clients
  • Preparing purchase orders
  • Invoicing
  • Repairing of SWOP pack for work on Network rail
  • Preparing daily track reports and surveys
  • Worked closely with project managers and engineers to ensure project needs were fulfilled and budgets were honored
  • Created detailed plans and frequently monitored progress to assure project goals were met
  • Worked to effectively prioritize project goals and stick to important timelines regarding projects.
  • Composed inspection reports on rail defects, positions and locations.
  • Coordinated removal of all obstacles, snow and railway track debris to maximise safety.
  • Identified and resolved hazards by assessing track alignment and terrain features.

Project Manager

Future Court Developer Ltd
Hastings
12.2008 - 01.2011
  • Project planning, coordinating projects, steering project meetings, risks, issues management, and configuration management
  • Preparing of AutoCAD layout plan (i.e., submission plans for the local authority)
  • Ability to communicate across all levels both internally and externally with clients, prioritize workload, to work deadlines, and also well-developed commercial and IT
  • Skills
  • Good leadership, management, and development of the Commercial Section
  • Preparation of Tenders, bidding for work, and Contract performance across all areas, Estimates, and Work specifications
  • Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
  • Documented appropriate project plans and controls in line with change lifecycle.
  • Implemented and maintained appropriate systems to enable successful planning and scheduling.
  • Monitored project spending and compiled budgets to develop business use cases.
  • Identified and deployed resources with individual responsibilities for project completion.
  • Prepared project performance reports with statistics and newly researched information.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.

Kitchen Design / Sales

Multilines Limited
Wembley, United Kingdom
01.2006 - 11.2008
  • Assisted customers with design choices and layout ideas
  • Provided the highest level of customer service possible, resulting in high client retention rates
  • Brought forth an in-depth knowledge of design principles
  • Worked one-on-one with vendors and suppliers
  • Held consultations with clients and created client profiles prior to design services being rendered
  • Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge
  • Successfully managed a sales team of several people to meet and achieve sales goals
  • Led sales department with a can-do attitude and high quarterly sales.
  • Monitored evolving design trends to offer innovative interiors solutions.
  • Consulted with clients to determine architectural preference and incorporated desires into designs.
  • Selected furniture and accessories for different interior spaces and desired form or function.
  • Developed key client relationships by providing design solutions meeting needs and budgets without compromising quality or design intent.
  • Produced and communicated detailed design plans using CAD software.
  • Recommended furniture, art and accessories to elevate interior design schemes.
  • Maintained excellent project progress through strategic coordination of renovation teams.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation, maintaining client input throughout.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Created mood boards to aid early design and planning phases.
  • Achieved unique, bespoke interior schemes through considered client collaboration.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and other items.
  • Sourced cost-effective materials to keep client projects under budget.
  • Developed space planning concepts and selection of color palettes and material presentations.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation, maintaining client input throughout.
  • Briefed decorating teams on project requirements.
  • Assessed projects against budgets, adapting plans to meet cost limitations.
  • Adapted client ideas into functional designs for fashionable living spaces.
  • Reviewed drawings, mock-ups, and mood boards, verifying element alignment with creative vision.
  • Designed custom furniture adapted to floor plans, working closely with multiple furniture vendors.
  • Created professional presentations using InteriorCAD creatively communicating design intent and direction to clients.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Programmed space requirements from schematic design to construction document phase and installation.

Kitchen Sales Designer

Mobel Kitchens
Dartford, United Kingdom
10.2005 - 12.2006
  • Provided customers with relevant information and suggestions
  • Utilized an innovative and creative mindset
  • Formulated design plans that were practical and aesthetically pleasing
  • Consistently developed new and forward thinking business plans
  • Worked to boosted territory sales siginificantly
  • Utilized the customer relationship management system to track sales activities
  • Identified and developed new referral sources
  • Worked well independently and also with others
  • Cultivated long-term key relationships.
  • Devised pitches and presentations targeted to client needs for improved deal closing.
  • Produced sales and performance reports and delivered to senior management and stakeholders.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Provided customers with price information and handled financial transactions.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Sales / Fire sprinkler engineer designer Freelance

Eastern Engineering Ltd
Kuala Lumpur, Malaysia
08.1998 - 10.2005
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Ensured that the visions of the director and designer were carried out through production
  • Assisted the lead designer with day-to-day tasks to ensure organization and productivity
  • Handled much of the communication between clients and the lead Graphic
  • Designer
  • Product NOVEC 1230

Interior Design Director

Sketchline Interior consultant
Kuala Lumpur, Malaysia
07.2004 - 10.2005
  • Managed department expenditures and enforced budget adherence to reduce overages.
  • Identified creative growth opportunities and developed pitch presentations for new and existing clients.
  • Negotiated contracts and services to best meet project budget requirements.
  • Collaborated with external agencies to manage project progress and milestones in line with client specifications.
  • Evaluated and approved creative collateral, enforcing quality standards and brief specifications
  • Championed company best practices, principles and values to support positive culture.
  • Identified new business opportunities and negotiated contracts for new client acquisitions.
  • Recruited and trained top candidates to build high-performing creative teams.
  • Managed bespoke campaigns aligned with clients' creative vision.
  • Mentored and developed team, cultivating environment of sustained creativity and professional growth.
  • Kept up to date with client developments and industry trends to identify potential opportunities.
  • Met with clients to discuss project progress and answer key questions.
  • Spearheaded brainstorming and collaboration across internal teams to streamline operations.
  • Mentored and supervised department personnel and monitored work performance to support on-time deliverables.
  • Developed on-brief and on-brand client campaign ideas and creative outputs.
  • Led end-to-end campaign ideation and creative direction for full client base.
  • Negotiated client and vendor contracts to support cost-effective services and optimal ROI.
  • Took ownership of enterprise-wide creative work, supporting quality, accessibility and effectiveness.
  • Evaluated and contributed to creative team ideas, translating into actionable project plans.

Project Contracts Manager

Hong Leong Assurance Ltd, M'sia
Kuala Lumpur, Malaysia
07.2003 - 07.2004
  • Provided optimal assistance to the General Manager and handled a variety of tasks
  • Worked closely with Unit Manager to ensure timely completion of administrative tasks
  • Organized contracts, books, and files
  • Analyzed supplier contracts and advised in negotiations bringing budgets down.
  • Drafted and negotiated third-party sub-contracts to ensure appropriate legal backout, including service levels and monitoring, was in place.
  • Conducted site surveys, visits, and inspections ahead of deadlines.
  • Owned full site management from set up to project completion.
  • Led and motivated multiple on-site teams to achieve project deliverables.
  • Summarised complex contractual issues for stakeholders to enhance understanding for non-technical audiences.
  • Guaranteed site welfare conditions met HSE guidelines to promote compliance.
  • Placed and managed subcontractor orders based on project needs.
  • Developed cost-effective solutions to mitigate contractual risks.
  • Understood and delivered contracts within agreed conditions and timeframes.
  • Reported on-site costs and quality and quantity of project output.
  • Oversaw daily operations and contract management for site teams.
  • Managed and updated workload tracker to plan and monitor site activities.
  • Retained clients and extended contracts by addressing issues and concerns
  • Served as a helpful assistant to all office staff including the Accountant, Property

Interior Design Site Supervisor

Team System Interior Company Ltd
Kuala Lumpur, Malaysia
12.2002 - 06.2003
  • Conducted on-site observations of construction in progress and produced site visit reports
  • Reported findings and concerning situations to my supervisor on a daily/weekly basis.
  • Supervised ongoing construction works, verifying against specifications.
  • Monitored project progress against schedule demands to meet construction deadlines.
  • Identified project issues quickly to minimise delays.
  • Scheduled staff and contractor shifts to meet construction project demands.
  • Achieved project deadlines though focused staff and resource planning.
  • Negotiated cost-efficient supplier contracts to reduce project expenditure.
  • Updated work progress records for continued project monitoring.
  • Maintained site health and safety compliance for safe, secure working environments.
  • Kept site areas clear of obstructions to limit risk.
  • Checked construction materials met safety, quality and compliance standards.
  • Organised material supplies to facilitate smooth construction works.
  • Briefed teams on daily task requirements to meet project targets.
  • Utilized an innovative and creative mindset
  • Assisted customers with design choices and room layout ideas
  • Formulated design plans that were practical and aesthetically pleasing
  • Upheld the highest standards of honesty and integrity
  • Held consultations with clients and created client profiles prior to design services being rendered
  • Worked one-on-one with vendors and suppliers
  • Handled correspondence between clients and designers, billing, and scheduling
  • Provided consultation for clients and conducted research before offering design plans and suggestions.

Interior Designer

Hoover Home Decorations Ltd
Bangsat, Kuala Lumpur, Malaysia
01.1997 - 12.2002
  • Met with clients to determine décor needs and project scopes covering space planning, layout, and color schemes.
  • Identified creative details from offset, communicating ideas through free-hand sketching.
  • Coordinated large design projects with internal and external project team members to exceed client expectations.
  • Drafted proposals and presented possible solutions to creative briefs.
  • Prepared drawings, models, and mood boards to translate design themes and specifications.
  • Detailed project specifications to guide creative planning process.
  • Maintained project files and documented client correspondence for reporting purposes.
  • Developed innovative design solutions to meet creative brief, deadlines and budget constraints.
  • Kept open line of communications with clients throughout creative process.
  • Determined necessary products and materials to meet project objectives and overall design schemes.
  • Demonstrated flair and passion for interior design design.
  • Transformed uninspiring areas into warm and inviting spaces in line with client objectives.
  • Crafted digital designs using AutoCAD to communicate plans through stunning visuals.
  • Designed floor plans, furniture plans, and spatial layouts to optimize space usage.
  • Created custom proposals tailored to client budgets, tastes, and timeframes.
  • Stayed on top of changing industry trends and styles to maintain relevancy.
  • Researched specific materials and finishes to capture designs in line with specific historical and proportion specifications.
  • Drew on various sources for inspiration and research in early design phase.
  • Read and interpreted space planning, floor finish plans, and elevation details.
  • Produced conceptual designs and FF&E specifications based on client briefs.
  • Designed floor plans, furniture plans, and spatial layouts to optimize space usage.
  • Demonstrated flair and passion for design.

Site Coordinator

Ruach Design Ltd.
Westerham, Kent
09.2022 - 09.2023
  • Reviewed drawings, mock-ups and mood boards, verifying element alignment with creative vision.
  • Created mood boards to aid early design and planning phases.
  • Developed space planning concepts and selection of colour palettes and material presentations.
  • Sourced cost-effective materials to keep client projects under budget.
  • Programmed space requirements from schematic design to construction document phase and installation.
  • Developed key client relationships by providing design solutions meeting needs and budgets without compromising quality or design intent.
  • Led interior design across conceptual, schematic, design development and construction document phases.
  • Monitored evolving design trends to offer innovative interiors solutions.
  • Designed custom furniture adapted to floor plans, working closely with multiple furniture vendors.
  • Consulted with clients to determine architectural preference and incorporated desires into designs.
  • Selected furniture and accessories for different interior spaces and desired form or function.
  • Recommended furniture, art and accessories to elevate interior design schemes.
  • Assessed projects against budgets, adapting plans to meet cost limitations.
  • Produced and communicated detailed design plans using CAD software.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.
  • Scheduled staff and contractor shifts to meet construction project demands.
  • Supervised ongoing construction works, verifying against specifications.
  • Assessed construction constraints to appropriately determine planning requirements.
  • Kept site areas clear of obstructions to limit risk.
  • Organised material supplies to facilitate smooth construction works.
  • Identified project issues quickly to minimise delays.
  • Recruited and onboarded required contractors and subcontractors for maximised project efficiency.
  • Briefed teams on daily task requirements to meet project targets.
  • Achieved project deadlines though focused staff and resource planning.
  • Negotiated cost-efficient supplier contracts to reduce project expenditure.
  • Maintained site health and safety compliance for safe, secure working environments.
  • Sourced cost-effective materials and equipment, keeping projects within budgets.
  • Monitored site productivity levels to achieve projects within budgets and deadlines.
  • Checked construction materials met safety, quality and compliance standards.
  • Updated managers on project progress for improved forward planning.
  • Monitored project progress against schedule demands to meet construction deadlines.
  • Liaised with coordinating construction teams to synchronise workflows.
  • Interpreted construction specifications to plan and implement effective schedules.
  • Updated work progress records for continued project monitoring.
  • Briefed and motivated site teams to deliver quality results.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Practiced cross-selling techniques to showcase other products and services.
  • Recorded customer communications to maintain proper documentation.
  • Coached and trained team members to increase productivity and growth.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Tracked orders and processed refunds for new and existing customers.
  • Liaised with team to develop strategies in improving customer service.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Kept abreast with latest product developments to inform customers.
  • Recorded and processed customer data accurately.
  • Registered and updated accurate customer information on database.

Education

certificate of completion - undefined

Mary school for Girls

Malaysia Lower Certificate of Education Malaysia education certificate (spm - undefined

SRP/LCE stands for Sijil Rendah, St.Marys Secondarary School for girls

SPM - undefined

Sijil Pelajaran Malaysia

or the Malaysian Certificate of Education - undefined

England

CSCS, Construction Industry Training Board - undefined

CITB)

Construction Industry Training Board - undefined

CITB

Level 2 Certified in Awareness of Mental Health Awareness (RQF), TQUK - undefined

ArtiCAD Software - undefined

ArtiCAD Academy

Interior Design Diploma - undefined

Modern Institute of Interior Design, M'sia

AutoCAD level 2 - undefined

Challenge System

Ltd, M'sia - undefined

Timeline

Site Coordinator

Ruach Design Ltd.
09.2022 - 09.2023

Project Coordinator / Scheduler Planner / Customer

MEARS Ltd
02.2022 - 07.2023

Time off to care for Daughter

N/A
03.2016 - 03.2022

Project Coordinator / Administrator

D A Kent Ltd
01.2011 - 02.2016

Project Manager

Future Court Developer Ltd
12.2008 - 01.2011

Kitchen Design / Sales

Multilines Limited
01.2006 - 11.2008

Kitchen Sales Designer

Mobel Kitchens
10.2005 - 12.2006

Interior Design Director

Sketchline Interior consultant
07.2004 - 10.2005

Project Contracts Manager

Hong Leong Assurance Ltd, M'sia
07.2003 - 07.2004

Interior Design Site Supervisor

Team System Interior Company Ltd
12.2002 - 06.2003

Sales / Fire sprinkler engineer designer Freelance

Eastern Engineering Ltd
08.1998 - 10.2005

Interior Designer

Hoover Home Decorations Ltd
01.1997 - 12.2002

certificate of completion - undefined

Mary school for Girls

Malaysia Lower Certificate of Education Malaysia education certificate (spm - undefined

SRP/LCE stands for Sijil Rendah, St.Marys Secondarary School for girls

SPM - undefined

Sijil Pelajaran Malaysia

or the Malaysian Certificate of Education - undefined

England

CSCS, Construction Industry Training Board - undefined

CITB)

Construction Industry Training Board - undefined

CITB

Level 2 Certified in Awareness of Mental Health Awareness (RQF), TQUK - undefined

ArtiCAD Software - undefined

ArtiCAD Academy

Interior Design Diploma - undefined

Modern Institute of Interior Design, M'sia

AutoCAD level 2 - undefined

Challenge System

Ltd, M'sia - undefined

Interests

HOBBIES , Table tennis, Tennis, Badminton, Gym, Sewing, Cooking, Baking, DIY, Music, Dancing, Camping

Interests

HOBBIES , Table tennis, Tennis, Badminton, Gym, Sewing, Cooking, Baking, DIY, Music, Dancing, Camping

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Cheryl Shortt