Cheryl Milanković
Muirhead
Summary
Hard working, organised and dependable candidate successful at managing multiple priorities with positive attitude. A willingness to take on added responsibilities to achieve company goals through exceptional planning and prioritisation. Consistently works to attract new business opportunities. Talent in administrative oversight and customer service improvements.
Overview
5
5
years of professional experience
Work history
Vaccinator / Phlebotomist
NHS
Glasgow , North Lanarkshire
2020.10 - 2026.03
- Utilised soft, patient-focused venipuncture techniques to enhance comfort during blood collection procedures.
- Utilised sterile techniques to gather blood samples for precise diagnostic analysis.
- Executed comprehensive health regulation protocols in daily operations to enhance patient safety and care standards.
- Applied expertise in identifying vein locations using anatomical landmarks and techniques to ensure successful blood collection.
- Provided detailed explanations to patients regarding procedural steps, fostering a clear understanding and alleviating anxieties.
- Utilised empathetic communication techniques to reassure and support nervous patients throughout procedural interactions.
- Utilised specialised techniques and equipment to handle delicate specimens with utmost precision and care.
- Utilised strong communication skills to assist customers effectively, addressing inquiries and resolving issues promptly.
- Delivered comprehensive training on phlebotomy procedures, covering blood collection techniques, safety protocols, and equipment handling.
Healthcare support worker
NHS
Glasgow, North Lanarkshire
2020.10 - 2026.03
- Delivered compassionate care to enhance emotional resilience during difficult times.
- Assisted with routine clinical procedures to ensure timely and effective treatment delivery.
- Ensured a clean and safe environment for all patients, fostering comfort and trust in care services.
- Worked with multidisciplinary teams to ensure holistic care that addresses diverse patient needs.
- Monitored vital signs of patients to safeguard well-being and promote timely medical interventions.
- Craft nutritious meals tailored to individual dietary needs, fostering wellbeing and health.
- Conduct mobility exercises to improve physical strength and support recovery of patients.
- Recorded patient observations to facilitate informed decision-making within healthcare team.
- Ensure respectful communication with patients to maintain their privacy and dignity throughout interactions.
- Empower elderly residents to enhance quality of life through the development of basic living skills like dressing and feeding themselves.
- Participate in mandatory training courses to ensure skills remain current and relevant.
- Provided personal care support to enhance patient comfort and dignity during toileting, showering, and feeding activities.
Dental Nurse / Receptionist
Spring Grove Clinic Muirhead
Glasgow , North Lanarkshire
2023.07 - 2025.08
- Supported clinical teams in performing advanced dental procedures using state-of-the-art equipment to maximise patient comfort.
- Regularly sanitised dental instruments and surfaces using approved disinfectants to uphold hygiene standards in the surgery area.
- Documented patient histories meticulously, utilising electronic health record systems to facilitate future reference and treatment strategies.
- Assisted dental professionals in emergency situations by employing advanced first aid techniques and managing patient comfort.
- Provided chair-side assistance using effective communication skills and a soothing approach to support patients throughout procedures.
- Performed thorough sterilisation of dental instruments using autoclaves and chemical solutions to maintain compliance with health regulations.
- Coordinated scheduling, correspondence, and record-keeping tasks to maintain organised office functions.
- Implemented strict protocols for handling sensitive patient information in accordance with legal guidelines, promoting patient privacy.
- Utilised effective communication skills to assist customers with product inquiries and troubleshoot issues.
Education
Certificate of Higher Education - Healthcare
New College Lanarkshire
Glasgow, North LanarkshireA-Levels - Communications / English
New college Lanarkshire
Glasgow 06.2021
A-Levels - Mathematics
New college lanarkshire
Glasgow 06.2021
A-Levels - Human Physiological Processes
New college Lanarkshire
Glasgow 06.2021
SVQ Level 3 - Retail Management
06.2010
Timeline
Dental Nurse / Receptionist
Spring Grove Clinic Muirhead
2023.07 - 2025.08
Vaccinator / Phlebotomist
NHS
2020.10 - 2026.03
Healthcare support worker
NHS
2020.10 - 2026.03
Certificate of Higher Education - Healthcare
New College Lanarkshire
A-Levels - Communications / English
New college Lanarkshire
A-Levels - Mathematics
New college lanarkshire
A-Levels - Human Physiological Processes
New college Lanarkshire