Ingrid Achola
Nairobi
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bank Teller
National Bank Of Kenya
NAIROBI
05.2019 - Current
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Educated customers about different types of banking services available at the branch.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Digital Marketing Executive
Glazing Eye Enterprises
NAIROBI
03.2016 - 05.2019
- Developed and implemented multi-channel digital marketing strategies.
- Conducted market research to identify trends in industry sectors relevant to the company's products or services.
- Analyzed customer feedback from various sources to improve user experience.
- Managed SEO activities including keyword research, link building and content optimization.
Brand Executive
Premier Food Limited Peptang
NAIROBI
04.2015 - 01.2016
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Delivered marketing strategy updates to upper-level management.
- Conducted research to determine ideal markets for products and services.
- Marketed products and services at tradeshows and promotional events.
- Prepared marketing campaign budgets with finance personnel.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
Trade Marketing Executive
Krystalline Salt Limited
NAIROBI
04.2012 - 03.2015
- Analyzed market trends, competitor activities, and customer feedback to identify opportunities for growth.
- Supervised production of online and offline marketing materials to create cohesive brand image for several consumer categories.
- Collaborated with suppliers regarding pricing policies and inventory levels at various stores and outlets.
- Ensured compliance with legal regulations related to product labeling and packaging.
- Monitored performance metrics related to trade marketing initiatives.
Education
Bachelor Of Commerce -
Kabarak University
12.2011
Skills
- Upselling skills
- Regulatory Compliance
- Time management proficiency
- Stress Tolerance
- Revenue Growth
- Customer relationship development
- Customer Needs Assessment
Certification
- AML & CFT certification
- Data privacy and cybersecurity awareness
- Green lending
- Code of ethics and compliance
Timeline
Bank Teller
National Bank Of Kenya
05.2019 - Current
Digital Marketing Executive
Glazing Eye Enterprises
03.2016 - 05.2019
Brand Executive
Premier Food Limited Peptang
04.2015 - 01.2016
Trade Marketing Executive
Krystalline Salt Limited
04.2012 - 03.2015
- AML & CFT certification
- Data privacy and cybersecurity awareness
- Green lending
- Code of ethics and compliance
Bachelor Of Commerce -
Kabarak University
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