Cheryl MacDonald

• Coordinated planning, organisation, and execution of diverse activity sessions for ages 6 months to 17 years.
• Project management on implementing new entertainment initiatives.
• Conducted interviews in line with HR procedures to onboard new youth staff.
• Generate program revenue from afterhours babysitting as well as onboard Nursery program and precious management of an onboard retail shop. (Pets at Sea).
• Maintain strict safety standards in accordance with Standard Operating Procedures (SOPs) and Safety Quality Management (SQM).
• Documented gratuity and voyage reports to enhance accuracy and accountability.
• Coordinated engaging activities for ill children through Make-A-Wish Foundation.
• Conducted performance appraisals to ensure employee development and alignment with organisational goals.
• Led budget management and ordering processes in line with operational needs. Maintained inventory levels through accurate ordering procedures.
• Assisted in managing crowd control and safety during events. Coordinated embarkation and disembarkation processes.
• Coordinated dispatch of tours to guests. Supported tour escorting activities to enhance customer experience.
• Facilitate English language acquisition for Chinese and Japanese children and their families through engaging and interactive lessons.
• Designed new activity programmes to enhance appeal of centre to wider demographic and streamlined operational procedures to enhance efficiency and effectiveness.
• Facilitated open dialogue with parents or guardians to foster collaborative engagement regarding child's involvement at centre.
• Conducted training sessions on best practices in youth engagement strategies to enhance team effectiveness and knowledge.
• Evaluated performance data to enhance effectiveness of programmes offered at centre.
• Maintained clean and safe facilities while strictly enforcing health and safety regulations.
• Guided and motivated team of up to 34 staff to enhance daily operations and foster a collaborative environment.
• Managed childrens waterpark area in line with public health policies.

• Provide detailed isolation guidelines, focusing on key protocols and procedures to ensure community understanding and adherence.
• Facilitated the integration of diverse resources and assistance programmes, ensuring delivery of extensive emotional and financial support tailored to client requirements.
• Employed advanced data analysis techniques and software tools to meticulously compile detailed reports, ensuring thorough examination for departmental review.
• Collaborated with multidisciplinary teams during daily public health meetings to present and discuss the latest health guidelines, ensuring clarity and adherence among participants.
• Executed thorough assessments to identify safeguarding needs and liaised with local authorities, utilising established protocols to address concerns effectively.

• Supervise youth clubs for 12-17 year olds to foster personal development and community engagement.
• Organised and coordinated activities to ensure efficient execution and seamless operation.

• Facilitated the operation of several clubs such as badminton to promote social interaction and physical activity among members.

• Facilitated funding acquisition and organised playschemes to provide enriching and safe activities for children aged 1-12.
• Recruit staff and train them to enhance team capabilities and improve overall service quality.
• Facilitated a range of activities to foster collaboration and promote team cohesion.

• Managed high-volume service in a dynamic setting, ensuring timely delivery of food and beverages while maintaining excellent customer relations.
• Achieved accurate cash handling and minimised discrepancies through diligent oversight. Enhanced safety and security by executing thorough closing procedures. Optimised stock availability and reduced shortages through proactive ordering processes.
• Executed reception responsibilities by checking guests in and out, managing telephone reservations, and performing various administrative duties efficiently.
• Coordinated diverse entertainment activities for tour parties, including live performances, interactive games, and themed events.

• Teach dance to children aged 3-11 to prepare them for examinations and competitions, enhancing skills and performance.

Stock control duties to maintain efficient operations and support organisational objectives.

Facilitated seamless checkout processes to ensure customer satisfaction and retention.

Addressed customer queries swiftly to enhance client satisfaction and loyalty.

Oversaw loading operations to ensure timely dispatch of deliveries. Enhanced workflow efficiency through strategic support of operational processes. Streamlined procedures to consistently meet delivery schedules.