CHERYL JACKMAN
Southgate,London
Summary
I am a highly effective professional Executive Assistant, with over 20 years of experience working with Blue Chip Organisations. I am very organised and have good communication, presentation and interpersonal skills. I enjoy working in a fast-paced, challenging environment and am highly adaptable to change and quick to learn. I have the ability to use my initiative and work in a team environment. Attention to detail is a hallmark of my work."
Overview
19
19
years of professional experience
Work history
office administration
CHERYL JACKMAN
- Undertaking all general, including; handling incoming and outgoing mail, printing, filing, faxing, preparing meeting rooms and meeting information packs
- Use of various internal system such as SAP and Concur for the processing of expenses invoice requisition and processing
Executive assistant
CWT
London, City of London
07.2005 - 01.2024
- Responsible for a designated portfolio of Blue Chip Corporate Companies
- AON, STANDARD CHARTERED BANK, STATE STREET BANK, to name a few
- The overall purpose of the role is to work as a team to ensure the retention and development of the accounts
- To execute this role, I manage several duties
- In addition to the administration detailed above the role includes:
- Delivering a world class travel consultancy service in line with each client's bespoke travel policy
- Provided management information for clients preparing detailed statistical reports on each individual's performance and productivity by way of Excel graphs
- Consistently received excellent feedback and high commendations from clients for the quality of customer service received from me
- Manage supplier relationships to optimise the service received to benefit the client and company
- Partaking in site inspections of preferred hotels to enhance product knowledge Training all new staff with compliance and company systems and procedures.
- Oversaw daily operations to achieve high productivity levels.
- Received and processed stock using inventory management system.
- Handled high volume calls to address customer inquiries and concerns.
- Consistently arrived at work on time and ready to start immediately.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Photocopied and printed presentations and reports for meetings.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
Executive assistant
CWT
London, City of London
01.2005 - 01.2024
- Worked on a portfolio of accounts, responsible for:
- Preparing management information reports for clients and internal management
- Develop strong relationships with stakeholders at all levels within Business Divisions of Citibank to effectively support the travel requirements of all internal clients
- Maintain quality of service to achieve Service Level Agreement performance of 96 %
- Extensive knowledge of Worldwide Hotels having personally compiled a database of freephone list of all major central reservations offices as a quick reference guide
- Monitoring progress of new hotels on Citibank programme and increased awareness to team members of ongoing offers
- Certify all booking files are maintained accurately in accordance with current procedures eliminating errors to maximise client saving
- Advise best travel solutions in relation to client specification/policy and provide proactive advice on recommended alternatives
- Tracked expenses in [Software] and met budget targets.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Collated information from staff required to resolve customer queries and complaints.
- Booked flights and hotels for domestic and international meetings.
- Scheduled meetings, conferences and appointments.
Education
Parliament Hill School
Skills
- Online Training Excel, PowerPoint, Teams, Microsoft 365 Office Extensive Diary Management
- Meeting planning
- Letter writing
- Excel spreadsheets
- Inbox management
- Employee training and development
- Supply ordering
- Travel administration
- Office administration
- Expense tracking & Reporting via Concur
- Appointment scheduling
- Fares knowledge
- Corporate travel management
- Itinerary planning
- Ticket amendments and reissues
- Client travel policy knowledge
- Travel safety compliance
- VISA application assistance
- Business travel
- Accommodation reservation management
Timeline
Executive assistant
CWT
07.2005 - 01.2024
Executive assistant
CWT
01.2005 - 01.2024
office administration
CHERYL JACKMAN
Parliament Hill School
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