Cheryl Griffin
Glasgow
Summary
Compassionate Counselling Professional currently studying COSCA Counselling Skills Certificate. Developed strong communication, organisation, and interpersonal skills through diverse experiences in administration, hospitality, and hairdressing. Committed to advancing education through application for Postgraduate Diploma in Counselling at Glasgow Caledonian University, aiming to qualify as a professional counsellor.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Hairdresser
Stephen Gerard Hairdressing
Glasgow, Scotland
08.2021 - 07.2022
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
- Increased repeat business by providing high-quality haircuts.
- Responded effectively to client complaints, retaining their trust and patronage.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Performed routine stock checks, ensuring sufficient supplies at all times.
Waitress
Glasgow Hilton Hotel
Glasgow, Scotland
01.2005 - 06.2007
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Collaborated with kitchen staff to ensure order accuracy.
- Managed table settings for enhanced dining experience.
- Maintained clean and organized dining area for customer comfort.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at the end of shift.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Administrative assistant
Hannah's Sheriff Officers & Messengers at Arms
Glasgow, Scotland
05.2004 - 02.2005
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Coordinated meetings to facilitate effective internal communication among team members.
- Interacted professionally with clients providing excellent service at all times.
- Responded promptly to email and phone queries, contributing to improved customer satisfaction.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Initiated purchase orders for office supplies, supporting cost-effective procurement processes.
- Expedited document filing system with a new, organised method.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Collaborated with team members on projects to achieve common goals.
Education
Scottish Qualifications Certificate - Counselling/Cosca
Act Counselling and Training Services Ltd
Glasgow 01.2026 -
SVQ Level 5 - Counselling Skills
West College Scotland
Glasgow 01.2025 - 08.2025
Scottish Qualifications Certificate - Administration, English, Art & Design, Home Economics
Castlemilk High School
Glasgow 08.2002 - 08.2003
Skills
- Customer service
- Excellent verbal communication
- Building rapport
- Active listening
- Empathy and compassion
- Professional boundaries
- Confidentiality
- Organisation and administration
- Teamwork
- Time management
- Adaptability
- Resilience
- IT literacy
- Reflective practice
Affiliations
- reading, getting outdoors into scenery
Timeline
Scottish Qualifications Certificate - Counselling/Cosca
Act Counselling and Training Services Ltd
01.2026 -
SVQ Level 5 - Counselling Skills
West College Scotland
01.2025 - 08.2025
Hairdresser
Stephen Gerard Hairdressing
08.2021 - 07.2022
Waitress
Glasgow Hilton Hotel
01.2005 - 06.2007
Administrative assistant
Hannah's Sheriff Officers & Messengers at Arms
05.2004 - 02.2005
Scottish Qualifications Certificate - Administration, English, Art & Design, Home Economics
Castlemilk High School
08.2002 - 08.2003