Cheryl Fisher
Macclesfield
Summary
Reliable and organised professional experienced in supporting and overhauling business operations in key areas including admin, HR, governance, facilities, and SHE compliance.
Proven ability to successfully manage projects and a confident communicator with people at all levels.
Overview
14
14
years of professional experience
Work History
HR and Operations Advisor
NUS Students’ Union Charitable Services
04.2024 - 01.2025
- Ensured NUS UK and NUS Charitable Services complied with the Health & Safety at Work Act by updating company policies and procedures in line with evolving legislation to ensure statutory compliance, in collaboration with the HR Director.
- Managed Learning Management System operations; including user account creation, role configuration and troubleshooting for all employees and volunteers.
- Led training initiatives and created communication plans increasing staff and volunteer engagement; improving overall user experience and statutory compliance.
- Monitored the HR inbox in collaboration with the HRBP, ensuring queries were dealt with promptly.
- Processed monthly payroll, including calculating and applying necessary amendments, overtime, bonuses, deductions and input into MoorePay system.
- Facilitated the full employee lifecycle, including recruitment via Hireful ATS, onboarding, and offboarding, while advising managers throughout the hiring process.
- Managed company-wide driver duty of care, enforcing compliance through regular license checks, vehicle maintenance audits, and meticulous documentation management.
- Oversaw compliant archiving of HR records in line with GDPR, retention policies, and best practice standards.
- Used Microsoft Office applications including Outlook, SharePoint, Word, Excel & Teams on a daily basis.
Facilities and Health & Safety Co-ordinator
NUS Students' Union Charitable Services
09.2019 - 04.2024
- Oversaw the delivery and performance of hard and soft facilities management services for five operational locations across the UK; ensuring optimal building operations and occupant satisfaction.
- Ensured the NUS group complied with the Health & Safety at Work Act by updating company policies and procedures in line with evolving legislation to ensure statutory compliance, in collaboration with the HR Director and HR Sub-committee.
- Ensured safe and compliant working environments by conducting regular building inspections
- Co-ordinated the internal health & safety committee meetings; ensuring input from senior colleagues and Trade Union representatives.
- Main point of contact responsible for liaising with colleagues, tenants and contractors on all facility and H&S related concerns or queries.
- Created and implemented site specific and (where necessary) individual colleague or volunteer risk assessments.
- Identified and led health & safety training initiatives for staff and volunteers
- Implemented and maintained the Learning Management System; created communication plans to increase staff and volunteer engagement to ensure 100% statutory compliance.
- Advised senior colleagues on all facility, building and health & safety compliance matters within their remit.
- Investigated all accidents and incidents to identify the root cause, feed back on learnings and report incidents under RIDDOR, where necessary.
- Managed company-wide driver duty of care, enforcing compliance through regular license checks, vehicle maintenance audits, and meticulous documentation management.
- Analysed external Health & Safety risk assessments to identify key vulnerabilities and implement corrective actions which lowered risk and ensured 100% compliance.
- Project managed x 4 office relocations; facilitated end-to-end tenancy completions by liaising between solicitors, surveyors, and landlords to ensure timely contract execution.
- Project managed building and office refurbishments up to the value of £1M; led contractor negotiation, tendering and scheduling ensuring service levels and contractual obligations were met.
- Maintained building safety standards for the property portfolio by ensuring a proactive approach to all aspects of building compliance and preventative maintenance, whilst also dealing effectively with reactive maintenance issues.
- Sourced, initiated and managed the contracts for all hard and soft Facilities Management services (over 100 contractors covering 5 UK wide locations).
- Assisted with facility related invoice processing and raising of purchase orders.
- Guided the annual budget forecasting for the facilities department, in collaboration with the Operations Director and Management Accountant.
- Organised the storage and archiving of all facility and health & safety related documentation to ensure statutory compliance, and in line with best practice.
- Used Microsoft Office applications including Outlook, SharePoint, Word, Excel & Teams on a daily basis.
Executive Assistant
NUS Students’ Union Charitable Services (formerly NUS Services Ltd)
02.2011 - 08.2019
- Supported the co-ordination of x 2 Boards and several sub-committee meetings each year; circulated meeting dates and paper/document packs to members, minuted meetings and tracked actions.
- Managed and built relationships with over 40 new volunteers each year; ensuring meeting attendance support, a smooth and fair election or recruitment process to boards & committees, smooth onboarding, and co-ordinated travel/accommodation bookings.
- Acted up to manage the reception team and helped improve overall service provided to colleagues by overhauling processes and procedures.
- Assisted with the planning and booking of company events; attended events across the UK where required to support colleagues and delegates.
- Co-ordinated and scheduled staff training courses to ensure timely delivery of learning programmes.
- Organised and facilitated onboarding sessions for new colleagues.
- Refreshed governance related website content and imagery to ensure up to date and accurate information listed.
- Implemented a new centralised travel booking system in order to streamline processes, allow accurate oversight of travel costs and reduce fraudulent credit card activity by thousands of pounds each year.
- Implemented a new Learning Management System to embed a single access point for learners and an easier/accurate reporting system for administrators.
- Supported the Executive Directors with ad hoc admin or project support.
- Managed the vehicle fleet and implemented a new process for driver checks to improve efficiency and compliance.
- Project managed building/office refurbishments helping to boost productivity and improve employee well-being.
- Oversaw the delivery and performance of both hard and soft facilities management services for two buildings, ensuring optimal building operations and occupant satisfaction.
- Sorted all incoming/outgoing post and arranged courier bookings.
- Monitored and replenished stationery stock levels.
Education
The County High School
Leftwich, Cheshire.
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References
Available upon request
Timeline
HR and Operations Advisor
NUS Students’ Union Charitable Services
04.2024 - 01.2025
Facilities and Health & Safety Co-ordinator
NUS Students' Union Charitable Services
09.2019 - 04.2024
Executive Assistant
NUS Students’ Union Charitable Services (formerly NUS Services Ltd)
02.2011 - 08.2019
The County High School
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