Summary
Overview
Work history
Education
Skills
Timeline
Generic
Cheryl Duncan

Cheryl Duncan

TORRE DE LA HORADADA

Summary

Dedicated customer service and hospitality professional with a strong focus on detail-oriented service delivery. Proven ability to enhance customer experiences through effective communication and problem-solving skills. Actively pursuing qualifications in health and wellness to further contribute to client satisfaction and well-being.


Overview

21
21
years of professional experience

Work history

Freelance Cabin Hostess

Private Jet family owned Falcon7X.
Europe
11.2023 - 11.2025

Delivered bespoke services to family while upholding confidentiality and discretion. Managed catering, cleaning, and ground services. Fostered a proactive team environment through effective collaboration and communication. Demonstrated leadership by efficiently managing tasks to achieve service excellence.



Senior cabin crew/ Line trainer.

Loganair.
Aberdeen
11.2016 - 11.2023

Exhibited professional conduct while strictly adhering to company guidelines. Coordinated with pilots and ground staff to ensure seamless operations. Conducted line checks on colleagues to uphold safety & company standards. Promoted company brand image through consistent representation.

VIP Flight attendant & Cabin Crew

Eastern Airways
Aberdeen
11.2014 - 11.2016

Operated private chartered flights for companies, sports teams, and music groups. Demonstrated composure and problem-solving skills in high-pressure situations.

Ability to remain calm and problem-solve under pressure. Adaptability, teamwork, and an understanding of safety protocols.

Senior cabin crew member

British Airways /Flybe
Inverness
11.2004 - 11.2014

Trained in safety protocols, emergency procedures, first aid and customer service excellence. Assisted in the training of new cabin crew members. Consistently exceeded company's onboard sales targets.


Server

River House Restaurant
Inverness, Highland
01.2012 - 01.2014

Fine dining establishment. Provided high quality dining experiences. Displayed skills in time management, service promotion and social perceptiveness. This was an extra part time job along with flying.

Education

Level 3 - Pilates

HFE

level 2&3 - Personal Training

The Fitness Education
/2015 - /2020

HNC - Hospitality Management

Inverness College
/2003 - /2004

Skills

Peripheral anticipation

Task management

Client prioritization

Service excellence

Leadership

Effective communication

Visual presentation standards

Critical thinking

Attention to detail

Timeline

Freelance Cabin Hostess

Private Jet family owned Falcon7X.
11.2023 - 11.2025

Senior cabin crew/ Line trainer.

Loganair.
11.2016 - 11.2023

VIP Flight attendant & Cabin Crew

Eastern Airways
11.2014 - 11.2016

Server

River House Restaurant
01.2012 - 01.2014

Senior cabin crew member

British Airways /Flybe
11.2004 - 11.2014

Level 3 - Pilates

HFE

level 2&3 - Personal Training

The Fitness Education
/2015 - /2020

HNC - Hospitality Management

Inverness College
/2003 - /2004
Cheryl Duncan