Cheryl Connolly
Dunstable,Bedfordshire
Summary
Dynamic professional with a strong background in team leadership, strategic planning, and financial reporting. Demonstrates exceptional skills in initiative taking, interpersonal communication, and conflict resolution. Proven expertise in inventory management, budget management, and point of sale systems. Committed to customer service excellence and customer retention through effective team development and workflow planning. Career goal includes leveraging extensive experience to drive organisational success and foster a collaborative work environment.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Front of house manager
White Horse Public House
Eaton Bray, Central Bedfordshire
10.2024 - Current
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Enhanced marketing on promotional campaigns to increase footfall in the restaurant. Within the six months of working here, the business turnover has increased four fold and is still growing.
- Addressed any operational issues swiftly, reducing potential disruptions in service.
- Updated menus seasonally in consultation with Chef resulting in exciting culinary offerings.
- Built loyal customer base by creating welcoming environment with top quality service.
- Reconciled cash and credit card transactions to maintain accurate records.
Bar manager
Dann pubs ltd
Tottenhoe
10.2023 - 10.2024
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Mentored junior staff members fostering a supportive work atmosphere.
- Negotiated supplier contracts for better pricing and improved product quality.
- Monitored stock levels to avoid any potential shortages during peak hours.
- I took the opportunity to return to full time pub management when my part time position offered it to me
- Trained new staff on customer service protocols to enhance guest experience.
Assistant manager
Age UK
Harpenden
05.2022 - 10.2023
- Create merchandise and display, implemented promotional strategies for increased footfall during holiday seasons.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed daily operations to ensure smooth running of the shop floor.
Senior Sales Assistant
Rings n things
Dunstable
01.2012 - 05.2022
- Enhanced store presentation with strategic merchandise placement.
- Excellent customer service skills when setting up delivery and repair appointments based on availability and individual schedules.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Built lasting relationships with clients through customer service interactions.
- Handled administrative tasks such as inventory checks and cash reconciliation, kept daily operations smooth.
- Maintained accurate records to track cash handling activities.
Learning Support Assistant
Ashton middle school
Dunstable
09.2013 - 08.2014
- Liaised with parents at parent-teacher meetings, communicated effectively about pupil progress.
- To adapt and create new ways to improve child's behaviour and understanding
- Supported children with special educational needs, while providing behavioural management strategies to maintain disciplined atmosphere.
- Improved student engagement by providing one-on-one support and guidance.
- Monitored pupil progress closely, providing timely feedback to teachers and parents.
- Adapted teaching approach according to students' unique needs, achieving better comprehension.
Pub Landlady
Saracens Head
Dunstable
06.2004 - 01.2007
- To oversee and promote functions to generate trade and revenue.
- Managed large teams in high-volume setting, while employing and training all staff to highest standard ensure all company policies and health and safety followed
- Coordinated staff schedules to avoid understaffing during peak times.
- Trained new hires in pub policies and procedures for consistent service delivery.
- Conducted maintenance checks regularly to ensure safety compliance at all times.
- Implemented cost control measures, enhancing overall profitability of the establishment.
- Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
Education
HND - Hotel and catering management
North London polytechnic
09.1991 - 07.1994
Btec - Hotel and catering management
Barnfield college
09.1989 - 07.1991
GCSE - All subjects
Manshead Upper School
09.1986 - 07.1989
Skills
- Initiative taking
- Team Leadership
- Interpersonal communication
- Strategic planning
- Financial reporting
- Conflict Resolution
- Inventory management
- Budget management
- Point of sale systems
- Team development
- Workflow planning
- Customer service excellence
- Customer retention
Additional Information
I have been a personal license holder since managing the Saracen's Head Public House.
Timeline
Front of house manager
White Horse Public House
10.2024 - Current
Bar manager
Dann pubs ltd
10.2023 - 10.2024
Assistant manager
Age UK
05.2022 - 10.2023
Learning Support Assistant
Ashton middle school
09.2013 - 08.2014
Senior Sales Assistant
Rings n things
01.2012 - 05.2022
Pub Landlady
Saracens Head
06.2004 - 01.2007
HND - Hotel and catering management
North London polytechnic
09.1991 - 07.1994
Btec - Hotel and catering management
Barnfield college
09.1989 - 07.1991
GCSE - All subjects
Manshead Upper School
09.1986 - 07.1989
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