CHERYL COLLINS

Hodnet,Shropshire

Summary

Detail-oriented professional with expertise in customer service, extensive vehicle parts knowledge, booking coordination and reception management. Demonstrates strong proficiency in technical support, invoice processing, and professional email and telephone etiquette. Skilled in adapting product knowledge to meet diverse client needs while maintaining resilience under pressure. Committed to delivering exceptional service and maintaining client relationships.

Overview

years of professional experience

Work history

MOT / SERVICE ADMINISTRATOR

PREES AUTO SERVICES

PREES ( WHITCHURCH ), SHROPSHIRE

2022.11 - Current

Ordering all vehicle parts on time, maintaining an effective work environment.
Extensive knowledge of vehicle parts and what is required to be ordered for each job.
Handling of all incoming calls for all types of garage services including MOT's, annual services and other car related issues professionally, contributing to positive brand image.
Point of contact for all customers either via the telephone or face to face done in a friendly and professional manner.
Creating and maintaining a weekly dairy for the workshop ensuring smooth running on a day to day basis.
Increased customer satisfaction with prompt resolution of queries and issues.
Reviewed and updated database regularly for accuracy of information.
Generated all invoices and account statements, supporting on-time payments and reducing past-due accounts.
Forged relationships with different parts suppliers to boost purchasing capabilities and diversify services.
Identified service gaps, developing plans to strengthen or expand offerings.
Ensured seamless communication across departments through meticulous record keeping including all accounting between garage and business owner.
Assisted in preparation of monthly reports to inform decision making.
Use of MAM software, Autodata, Excel, Word and in-house email systems

Accountant's assistant

Tractor Hire UK

Market Drayton, Shropshire

2019.01 - 2022.11

Prepared financial reports for clarity in business transactions.
Maintained confidentiality of accounts by adhering to professional ethics.
Streamlined filing system for easier access to documents.
Improved efficiency with regular maintenance of accounting records.
Administered invoice processing for accurate record keeping.
Undertook data entry tasks, promoted accuracy in financial records.

Education

GCSEs -

Warren Comprehensive

London, England

A-Levels - Accounting

AAT - Association of Accounting Technicians

London

Skills

Extensive vehicle parts knowledge
Main point of contact for the business
Booking coordinating
Customer Service

Invoice processing
Reception management
Professional email and telephone etiquette
Resilience under pressure

Timeline