Cherub Chidowe

Project: Royal Mail Group (RMG) – Test Consultant

• Worked across two major transformation projects (MAPS and PRO) supporting strategic delivery and continuous improvement of Royal Mail's handheld device systems;
• Generated over 500 test data sets weekly to simulate real-world parcel delivery scenarios, ensuring a 15% improvement in end-to-end process efficiency and reliability;
• Performed comprehensive testing of the parcel creation and tracking process from purchase to delivery, verifying system stability and performance, ensuring smooth implantation of updates;
• Used Zephyr to execute test scripts validating functionality and performance of Royal Mail handheld devices;
• Tested and upgraded maps on RMG android devices, optimising delivery routes thus enhancing efficiency;
• Regularly used Command Prompt and scripting knowledge to install software updates (APKs) onto the PDA devices, ensuring all testing was performed on the correct software versions;
• Led field testing of designated routes to assess map upgrades, providing detailed feedback to the business;
• Managed various testing activities at the RMG client site showcasing strong time management skills;
• Implemented the use of a Kanban board in Jira to manage tasks and workflow, improving team visibility, prioritisation, and timely delivery of testing milestones.

Project: British Business Bank – Software Test Analyst

• Gained experience managing end-to-end testing processes, from test planning to execution and reporting, ensuring comprehensive coverage and efficient test delivery;
• Developed and executed over 200 test cases weekly, improving defect detection rates by 20%;
• Fostered a culture of quality assurance within the team through regular knowledge sharing sessions and training workshops on best practices in software testing methodologies.
• Supported successful product launches by conducting end-to-end testing across multiple platforms and environments.
• Boosted client satisfaction by conducting thorough user acceptance testing prior to product deployment.
• Successfully managed 4 testing projects concurrently, meeting all deadlines without compromising quality;
• Coordinated with the Project Manager and Product Owner to define acceptance criteria and test scenarios, effectively communicating testing progress, risks, and issues leading to a smooth project delivery;
• Translated testing outcomes into strategic insights that influenced project direction and performance;
• Successfully lead a team of three testers through a cloud migration, ensuring all testing phases were completed on schedule, contributing to a smooth rollout with minimal post-launch critical issues;
• Learnt a new automated testing system (Katalon) that reduced manual testing time by well over 30%.

Project: The Law Society – Finance Software Test Analyst

• Assisted the successful rollout of a new financial management solution(SAGE X3) aimed at improving operational efficiency;
• Developed over 250 test scenarios and conducted functional testing, ensuring the solution met all standards and improved financial reporting;
• Tested and refined transaction workflows, reducing processing errors and ensuring the integrity of end-to-end business processes across all project phases;
• Produced comprehensive test reports that facilitated clear communication of system changes, reducing misunderstanding and increasing project transparency.

Project: Direct Line Group - Business Change & Automation Incident Analyst

• Supported the rollout of a new telephony solution (AAfD), improving system efficiency by 15%;
• Delivered presentations and reports, translating technical data into actionable insights for non-technical stakeholders;
• Executed SQL queries for data extraction and analysis thus increasing data accuracy;
• Conducted daily check ins and prepared clear action plans to discuss technical issues, fostering better understanding and collaboration;
• Utilised Microsoft Excel (including VBA) to manipulate and streamline data and produce insightful reports.

Project: Savills – Quality assurance Engineer

• Maintained software integrity of BAU operations by discovering and reporting software defects reducing critical system failures by 10%;
• Identified areas for process improvement, presenting effective solutions to enhance operational efficiency, resulting in a 15% increase in team productivity;
• Conducted comprehensive system integration testing for Microsoft Dynamics 365, ensuring seamless integration of new features and systems;
• Leveraged Azure DevOps to streamline defect tracking, which improved resolution time by 30%;
• Developed the ability to work independently with minimal supervision.

Project: BDO – Software Test Consultant

• Planned, executed and reported on software test strategies, maximising coverage across diverse projects;
• Committed to meeting demanding testing deadlines in dynamic environments;
• Logged and tracked over 150 defects, contributing to a 30% improvement in final product quality;
• Coordinated with project managers and stakeholders, setting up periodic check-ins to track progress;
• Utilised various testing methodologies, including V-model, waterfall and agile methodologies on large scale projects, adapting testing approach to project needs and improving project success rate.

• Built and maintained relationships with customers via telephone and face to face interaction resulting in a 20% increase in customer satisfaction scores;
• Identified customers' needs, advising and recommending suitable pension schemes leading to a 15% increase in pension scheme signups;
• Demonstrated integrity in handling sensitive and confidential information;
• Adhered to relevant compliance regulations and legal requirements when confidentially handling customers data, including internal risk controls and data protection laws company policies and legislation such as GDPR;
• Managed lease agreements, ensuring timely renewals and accurate documentation;
• Increased customer satisfaction by promptly addressing maintenance issues and providing exceptional customer service;
• Reviewed legal documents such as leases to ensure compliance with local regulations.