Cherry Pie Pedraza
Brighton Rd, South Croydon
Summary
Empathetic customer service representative with 8+ years of experience resolving complex customer inquiries for various business types. Passionate about building strong customer relationships by giving personal attention and exceptional customer support via email, chat, phone, and social media. Willing to go the extra mile to maintain customers and acquire new ones by providing an exceptional customer experience.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining administrative and procedural processes. Offering experience providing quality administrative support to clients.
In addition to my upbeat personality, I offer to utilize my skills, strengths and prior experience to provide a guaranteed quality service and contribute to the success of your business.
Overview
8
8
years of professional experience
Work History
Virtual Receptionist/ Administrative Assistant
Foreshew Strata Agency
05.2022 - 11.2022
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Answered and screened calls to provide information and take detailed messages.
- Conferred with customers by telephone or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Virtual Executive Assistant
Brussel Global Review
09.2021 - 03.2022
- Managed executive calendars, scheduling meetings and appointments.
- Managed executive inbox and linkedin account.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Virtual Assistant
Iredale Professional Services
02.2020 - 02.2022
- Monitored emails, organized inbox, and prioritized messages for Psychologist.
- Managed phone and email correspondence and handled voicemails.
- Proofread psychological evaluations.
- Sent required documents to insurance companies.
- Contacted insurance companies for claims processing.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Agent
Turned Yellow Company
05.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized Gorgias CRM to manage interactions to customer emails and chats to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed social media interactions and product reviews.
Customer Service Representative
The Girlfriend Doctor
06.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Used Gorgias to respond to customer requests for products & services through email and chat.
- Clarified customer issues and determined root cause of problems to resolve product complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Northern Lights Technology Development
10.2019 - 01.2020
- Utilized Zendesk software to manage interactions (phone, chat & email).
- Handled customer inquiries and suggestions courteously and professionally.
- Completed data entry tasks with accuracy and efficiency.
- Processed customer service orders promptly to increase customer satisfaction.
Patient Care Coordinator
Optum Global Solutions
03.2017 - 10.2019
- Acted as the main point of contact for patients, doctors, and medical assistants in processing orders for specialty medications.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided excellent customer service to patients and medical staff.
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Service Representative
Conduent Phils
06.2016 - 01.2017
- Responded to customer inquiries and provided technical assistance over phone.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended products to customers, thoroughly explaining details and providing best offers that's best fit to customers needs.
Customer Service Representative
Qualfon Philippines
03.2013 - 03.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers and handled concerns with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Psychology
Cebu Institute of Technology - University
Cebu, Philippines10.2016
Skills
- Customer Service
- Customer Satisfaction
- Phone Support
- Live chat Messaging
- Email Management
- Data Entry
- Administrative Duties
- MS Office
- Customer Order Management
- Billing Adjustments and Refunds
- Ability to Work Independently
- Problem Resolution
- Appointment Setting
Tools
- Gorgias
- Zendesk
- Shopify
- Salesforce
- Freshdesk
- Shipstation
- Ontraport
- Asana
- Slack
- Tsheets
- Trustpilot
- Okendo
Timeline
Virtual Receptionist/ Administrative Assistant
Foreshew Strata Agency
05.2022 - 11.2022
Virtual Executive Assistant
Brussel Global Review
09.2021 - 03.2022
Customer Service Representative
The Girlfriend Doctor
06.2020 - 01.2021
Customer Service Agent
Turned Yellow Company
05.2020 - 08.2021
Virtual Assistant
Iredale Professional Services
02.2020 - 02.2022
Customer Service Representative
Northern Lights Technology Development
10.2019 - 01.2020
Patient Care Coordinator
Optum Global Solutions
03.2017 - 10.2019
Customer Service Representative
Conduent Phils
06.2016 - 01.2017
Customer Service Representative
Qualfon Philippines
03.2013 - 03.2014
Bachelor of Science - Psychology
Cebu Institute of Technology - University
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