Cherryann Cheung

- provide non-medical services to the elderly

- focus on encouraging and stimulating clients by providing companionship, personal care and home help services

- services include things like conversation and reminiscing, sorting photographs, keeping up with hobbies and interests also light housekeeping, meal preparation, medication reminders and assisting with local outings and general shopping

- provide more specialised care with dementia / Alzheimer's

- services are non-medical and are designed to help clients to stay independent and in their own homes for as long as possible

• Improved service user well-being by providing emotional support and practical advice.
• Ensured child safety through regular home visits and risk assessments.
• Designed individualized care plans reflecting each client's unique needs and preferences.
• Managed complex cases involving mental health and substance misuse, resulting in improved living conditions.
• Coordinated with multidisciplinary teams to create comprehensive care plans.
• Increased client independence by developing personalized coping strategies.
• Advised families on available resources and services, enabling informed decision-making.
• Maintained up-to-date case records for accurate documentation of progress or concerns.
• Responded calmly to manage crises and emergencies.
• Worked with community organizations to create access to resources meeting client needs.
• Adhered to safeguarding principles to protect service users from risk.
• Built positive, productive client relationships to enhance social support.

• Responded calmly to manage crises and emergency situations.
  Managed 85+ crises and emergency situations annually, ensuring calm and effective resolutions.
• Safeguarded client information with strict adherence to privacy and data security policies.
  Ensured confidentiality and data security for 30+ client records annually, adhering to privacy policies.
• Built positive, productive client relationships for enhanced social support.
  Established strong, productive relationships with 100+ clients annually, fostering enhanced social support.
• Collaborated with other professionals in health and social care to coordinate holistic support.
  Collaborated with 10+ health and social care professionals monthly to create comprehensive support plans.
• Attended regular training and supervision workshops for improved service user support.
  Attended 10+ training and supervision workshops annually, enhancing service user support.
• Established and maintained professional relationships to offer objective guidance and support.
  Developed and maintained 80+ professional relationships annually, providing consistent guidance and support.
• Adhered to safeguarding principles to protect service users from risk.
  Implemented safeguarding principles for 30+ service users annually, ensuring protection from identified risks.
• Maintained accurate, up-to-date, and confidential files in line with reporting standards.
  Maintained 100+ accurate and confidential client files annually, ensuring compliance with reporting standards.
• Maintained confidential case documentation in line with data protection regulations.
  Ensured data protection compliance for 100+ case files annually, maintaining confidentiality.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
  Supported 100+ vulnerable adults and children annually, promoting independence and improving wellbeing.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
  Managed accurate case records for 100+ clients annually, ensuring continuity of care between support staff.
• Worked with community organisations to create access to resources and assistance to meet client varying needs.
  Partnered with 20+ community organisations to provide resources and support for 100+ clients annually.
• Exercised professional judgement to implement interventions and make tough decisions.
  Implemented 80+ interventions annually, utilising professional judgement to achieve effective outcomes.
• Evaluated and addressed individual client needs and concerns through targeted assessments.
  Conducted 80+ assessments annually, addressing individual client needs and concerns.
• Provided mental health support to service users, as well as signposting community resources and local charities.
  Delivered mental health support to 50+ service users, referring 30+ individuals to community resources.
• Monitored service user progress, escalating concerns for swift resolution.
  Monitored progress for 30+ service users annually, escalating concerns for resolution within 24 hours.
• Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
  Liaised with 20+ multi-disciplinary professionals to ensure access to medical care for 80+ service users.
• Liaised with families and caregivers to develop balanced rehabilitation programmes.
  Collaborated with families and caregivers to develop 30+ rehabilitation programs for service users.
• Managed assigned caseload documentation in alignment with regulatory requirements and standards.
  Managed 100+ caseload documents annually, ensuring compliance with regulatory requirements.
• Partnered with external support networks to deliver holistic client care.
  Partnered with 15+ external support networks to provide holistic care for 50+ clients annually.
• Supported integration of service users back into community life to maximise successful transition rate.
  Assisted 30+ service users in successfully reintegrating into community life, achieving a 90% transition success rate.
• Implemented individualised treatment plans for client issues related to substance abuse and mental health needs.
  Developed and implemented 20+ individualised treatment plans for clients with substance abuse and mental health needs.
• Helped clients with autism, mental health disorders, and physical disabilities.
  Provided support for 60+ clients with autism, mental health disorders, and physical disabilities annually.
• Worked one-on-one with children with Autism Spectrum Disorder and ADHD.
  Provided one-on-one support for 30+ children with Autism Spectrum Disorder and ADHD annually.
• Delivered SEN care to minimise disabling effects of autism and learning disabilities.
  Delivered SEN care for 30+ children annually, minimising disabling effects of autism and learning disabilities.
• Suggested SEN teaching strategies, helping children at school with autism spectrum disorder (ASD) to develop social skills and independence skills in classroom.
  Suggested teaching strategies for 25+ children with ASD annually, enhancing social skills and independence in classroom.
• Supported emotional and educational development of students at school with SEN challenges, including autism, ADHD, and anxiety.
  Supported 30+ students with SEN challenges, improving their emotional and educational development.
• Introduced sensory integration techniques to improve focus in students with Autism Spectrum Disorder.
  Implemented sensory integration techniques for 30+ students with ASD, improving focus and classroom participation.
• Facilitated sensory experiences for students with autism, promoting positive behaviour.
  Facilitated sensory experiences for 30+ students annually with autism, promoting positive behaviour and engagement.
• Built positive rapport with service users with various additional needs and disabilities including autism, behavioural, learning, and emotional difficulties.
  Built rapport with 50+ service users annually with diverse needs, including autism, behavioural, learning, and emotional difficulties.
• Enhanced communication abilities amongst autism spectrum disorder children by incorporating interactive games within their therapy routines.
  Enhanced communication skills for 30+ children with ASD by incorporating interactive games into therapy sessions annually.
• Provided specialist support for children with autism spectrum disorder, enhancing their participation in class activities.
  Provided specialist support for 30+ children with ASD, improving their participation in class activities annually.

- Visit different hospital wards to handle discharge plans (Urology, Child and Adolescent Psychiatry, Oncology).

- Meet and communicate with patients and their families.

- Participate in multidisciplinary meetings with healthcare professionals.

• Responded calmly to manage crises and emergency situations.
• Built positive, productive client relationships for enhanced social support.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Attended regular training and supervision workshops for improved service user support.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Promoted client well-being through effective case management, counselling and advocacy.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Provided mental health support to service users, as well as signposting community resources and local charities.
• Supervised small groups of adults with additional mental health needs in assigned therapy groups.
• Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
• Facilitated therapy and counselling sessions to help clients connect with qualified healthcare professionals.

• Responded calmly to manage crises and emergency situations.
• Built positive, productive client relationships for enhanced social support.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Attended regular training and supervision workshops for improved service user support.
• Facilitated therapy and counselling sessions to help clients connect with qualified healthcare professionals.
• Supported integration of service users back into community life to maximise successful transition rate.
• Supervised small groups of adults with additional mental health needs in assigned therapy groups.
• Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.

• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped service users to gain ability to function independently in society.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Listened to clients' current struggles to signpost relevant support.
• Assessed clients and documented information for records and analysis.
• Counselled clients through difficult times using approved and compassionate strategies.
• Identified key client needs to develop targeted support programmes.
• Adapted support where possible to increase service accessibility.
• Reported on case progress, updates and interventions in alignment with regulatory standards.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Facilitated therapy and counselling sessions to help clients connect with qualified healthcare professionals.
• Recommended clients for specific treatment programmes to aid timely recovery.
• Assisted social workers in completing duties and supported individuals needing social work support, helping address risks and needs.
• Recruited clients for programmes based on their needs.
• Worked with community organisations to create access to resources and assistance to meet client varying needs.