Cherry Diane Darbyshire
Howley,Warrington
Summary
Accomplished professional with expertise in team leadership and mentorship, customer service enhancement, and operations management. Demonstrates proficiency in issue resolution strategies, inventory and merchandising oversight, and food safety compliance. Skilled in financial accuracy in cash handling and product rotation techniques, with a strong focus on conflict resolution and communication. Committed to driving operational excellence and enhancing customer satisfaction through strategic initiatives.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work history
Shop Assistant
Bodycare
Warrington, Cheshire
03.2022 - Current
- Delivered excellent customer service by greeting shoppers warmly and creating a welcoming atmosphere.
- Built strong customer relationships, encouraging repeat visits and loyalty.
- Handled cash and card transactions accurately, ensuring smooth and efficient service at the register.
- Supported management with visual merchandising and floor layouts, boosting product appeal and sales.
- Optimized product visibility through effective shelf arrangements and displays.
- Ensured immediate product availability by restocking shelves promptly after deliveries.
- Maintained accurate stock records by assisting with regular inventory counts.
- Upheld high store standards by keeping the shop clean, safe, and comfortable for customers.
Trainee PCV Driver
Warrington Borough Transport
Warrington, Cheshire
11.2022 - 12.2022
- Completed PCV Category D training.
- Developed practical driving experience with a focus on passenger care and road safety.
- Mastered bus routes, stops, and schedules for efficient, on-time service.
- Learned safe driving practices by shadowing experienced drivers.
- Applied traffic regulations and defensive driving techniques to maintain high safety standards.
Checkout Assistant / Team Leader / Supervisor
Salisbury's
Cheshire
01.1999 - 10.2022
- Led daily operations across multiple departments, fostering a customer-focused team environment.
- Supervised and motivated staff to enhance productivity and service quality.
- Implemented stock rotation and expiry date checks, minimising waste while ensuring product freshness.
- Managed cash handling processes with precision, including till reconciliation and safe drops.
- Trained and onboarded new employees, boosting overall team performance.
- Recognised as Customer Colleague of the Year on three occasions for outstanding service.
- Completed a comprehensive training programme covering retail and petrol station operations, health and safety, compliance, and colleague development.
- Provided instruction on payments, refunds, EPOS systems, fuel sales, stock management, and responsible selling practices.
- Ensured customer satisfaction by providing quick and friendly service.
Manager – Career Progression from Entry-Level
KFC UK
Warrington, Cheshire
01.1990 - 01.1999
- Progressed from entry-level cleaner to managerial role through dedication and leadership development.
- Oversaw restaurant operations, including stock control and financial management.
- Recruited, trained, and supervised staff to ensure compliance with food safety standards.
- Developed expertise in team leadership and operational processes throughout career progression.
- Coordinated cross-departmental collaboration for improved workflow.
Crew Member
McDonald's
Warrington, Cheshire
01.1989 - 01.1990
- Delivered fast, accurate service at tills and drive-thru while ensuring food quality.
- Coordinated with kitchen staff to prepare orders promptly, minimising customer wait times.
- Maintained stringent hygiene practices during food handling to ensure safety compliance.
- Executed daily operational procedures to uphold company policies effectively.
- Assisted in training staff to enhance teamwork and improve service delivery.
- Operated cash registers accurately for efficient transaction processing.
- Maintained clean food preparation areas and equipment to prevent cross-contamination risks.
Education
GCSEs - English, Maths
William Beaumont High School
Long Lane, Warrington 09.1982 - 09.1987
Skills
- Team leadership and mentorship
- Customer service enhancement
- Issue resolution strategies
- Operations management
- Inventory and merchandising oversight
- Food safety compliance
- Financial accuracy in cash handling
- Product rotation techniques
- Conflict resolution and communication
Personal Information
- Date of birth: 12/17/70
- Marital status: Married
Affiliations
- Gardening and growing own vegetables
Professional Profile & Key Skills
- Leadership, Team Development & Mentoring
- Customer Service Excellence & Complaint Resolution
- Operational Management & Stock Control
- Cash Handling & Financial Accuracy
- Health & Safety & Food Hygiene Compliance
- Product Rotation & Waste Minimisation
- Visual Merchandising & Store Presentation
- Communication & Conflict Resolution
- Reliability, Attention to Detail & Service Excellence
Timeline
Trainee PCV Driver
Warrington Borough Transport
11.2022 - 12.2022
Shop Assistant
Bodycare
03.2022 - Current
Checkout Assistant / Team Leader / Supervisor
Salisbury's
01.1999 - 10.2022
Manager – Career Progression from Entry-Level
KFC UK
01.1990 - 01.1999
Crew Member
McDonald's
01.1989 - 01.1990
GCSEs - English, Maths
William Beaumont High School
09.1982 - 09.1987