Cherry Arcamo
Summary
I’ve been working in customer service roles, including as a waitress and currently as a crew member at McDonald’s, where I’ve learned the value of teamwork, communication, and staying calm under pressure. I’m also studying IT and psychology online and now looking for an opportunity to start my career in tech through a junior IT role or apprenticeship. While I’m still learning, I’m genuinely passionate about technology, eager to grow, and ready to work hard to gain experience and contribute wherever I can.
Overview
4
4
years of professional experience
Work history
Crew member
McDonald's
Whittlesford, Cambridgeshire
02.2022 - Current
- Supported management in administrative tasks enhancing operational efficiency.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Participated in regular stock takes helping manage supplies efficiently.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Trained in food safety and hygiene practices.
Waitress
Arbuckles
Ely, Ely
10.2021 - 07.2022
- Ensured smooth restaurant operation by effectively managing reservations system.
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Enhanced guest satisfaction through attentive and prompt service.
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Education
A-Levels - Art
Bishop Laney Sixth Form
Ely, Cambridgeshire 09/2021 - 06/2023
A-Levels - Product Design
Bishop Laney Sixthform
Ely, Cambridgeshire 09/2021 - 06/2023
Certificate of Higher Education - English
Cambridge Regional College
Cambridge 09/2023 - 06/2024
Diploma of Higher Education - Computing & IT and Psychology
The Open University
Milton Keynes 09/2024 -
Skills
- Microsoft Office Suite
- Python coding
- Customer support
- Effective listening
- Performance monitoring
- Fast-Paced work adaptability
- Information security
- Software development
- Customer Service
Timeline
Crew member
McDonald's
02.2022 - Current
Waitress
Arbuckles
10.2021 - 07.2022
A-Levels - Art
Bishop Laney Sixth Form
09/2021 - 06/2023
A-Levels - Product Design
Bishop Laney Sixthform
09/2021 - 06/2023
Certificate of Higher Education - English
Cambridge Regional College
09/2023 - 06/2024
Diploma of Higher Education - Computing & IT and Psychology
The Open University
09/2024 -
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