Cherisse Jones
Caernarfon
Summary
Accomplished professional with expertise in leadership and team management, compliance and regulation, and stakeholder engagement. Demonstrates proficiency in service development, recruitment and onboarding, as well as customer service and complaint resolution. Skilled in purchasing and supplier management, with fluent communication abilities in both Welsh and English. Committed to driving organisational success through strategic initiatives and effective collaboration.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work history
Area Manager
Cartrefi Cymru
09.2024 - 08.2025
- Overseeing multiple supported living houses for adults with learning disabilities, ensuring high-quality care, compliance, and independence-focused support.
- Manage and support service managers and their teams to deliver safe, person-centred care
- Ensure compliance with regulatory standards, audits, and internal policies
- Lead on safeguarding cases and complete all required Reg 60 notifications
- Support individuals to live as independently as possible while maintaining safety
- Build and maintain strong relationships with local authorities, health professionals, and families
Service Manager
Cartrefi Cymru
07.2019 - 09.2024
- Managed a team of around 20 staff across a respite care home and a supported living service, ensuring compliance, staff performance, and safe service delivery.
- Built and maintained care plans and risk assessments; ensured legal compliance and documentation
- Led recruitment, supervisions, appraisals, and monthly team meetings
- Co-ordinated rotas, training, and day-to-day operations to maintain safe staffing levels
- Liaised with local authorities, health professionals, and families to meet service user needs
- Resolved complaints effectively and drove continuous service improvements
Assistant Service Manager
Cartrefi Cymru
02.2019 - 07.2019
- Supported the Service Manager while taking a hands-on leadership role on shift, coaching staff and ensuring consistent delivery of safe, person-centred care.
- Coached and mentored staff during shifts to improve skills and confidence
- Led by example in providing high-quality active support
- Assisted with compliance tasks including care plans, risk assessments, and audits
- Supported recruitment, supervisions, appraisals, and rota management
- Ensured consistent delivery of safe, high-quality care across the service
Dental Nurse & Receptionist
Castle Square Clinic Ltd
- Provided clinical and administrative support in a busy dental practice, assisting dentists and managing reception duties.
- Prepared surgeries, mixed materials, and maintained sterilisation procedures
- Managed appointments, patient records, and payments through R4 software
- Handled reception duties including cashing up, chasing accounts, and patient reminders
- Collaborated with dental team for smooth clinic operations.
Internal Sales Executive
Marco Cable Management
- Worked alongside sales representatives to deliver high-quality service to wholesalers and contractors, meeting daily call and revenue targets.
- Made 40+ targeted outbound calls per day to wholesalers and contractors
- Generated and chased quotations; negotiated discounts and upsold stock orders
- Handled complaints from start to finish, ensuring customer satisfaction
- Recruited and trained new office staff; managed onboarding and inductions
- Led the team during manager absences, including meetings and 1:1 reviews
- Partnered with multiple departments, ensuring seamless operations.
Support Worker
Cartrefi Cymru
07.2015 - 03.2018
- Supported adults with learning disabilities in daily living and social activities, promoting independence and dignity.
- Assisted with budgeting, household tasks, and personal care
- Provided active support in line with organisational guidelines
- Accompanied service users on trips and community activities
Purchasing Assistant
Harlech Foodservice
12.2014 - 07.2015
- Procured stock for a wholesale depot, ensuring availability, competitive pricing, and supplier relationships.
- Forecasted demand using seasonal data to plan orders
- Negotiated bulk deals with suppliers and chased offers
- Resolved product issues for customers and suppliers; maintained professional relationships
Education
City & Guilds Preparing for Leadership & Management Level 4 -
IOSH People Handling Train the Trainer - undefined
City & Guilds NVQ Level 3 - Dental Nursing
City & Guilds
GCSEs - English Language, English Literature, Welsh Language, Welsh Literature, Mathematics, Science, Religious Studies
Ysgol Glan y Môr
01.2008 - 01.2013
BTEC Health & Social Care Level 2 - undefined
City & Guilds Hair & Beauty Therapy Level 1 - undefined
Skills
- Leadership & team management
- Compliance & regulation
- Stakeholder engagement
- Service development
- Recruitment & onboarding
- Customer service & complaint resolution
- Purchasing & supplier management
- Fluent communication in Welsh and English
Hospitality Experience
- Worked front-of-house in a variety of busy establishments, delivering excellent customer service under pressure.
- Skilled in bar work including drink preparation, till operation, cash handling, and stock control.
- Experienced in table service, event support, and catering for large functions such as weddings.
- Adapted quickly to different environments, from casual cafés to fine-dining restaurants and high-volume nightclubs.
- Developed strong communication skills, teamwork, and the ability to engage positively with customers in both English and Welsh.
Timeline
Area Manager
Cartrefi Cymru
09.2024 - 08.2025
Service Manager
Cartrefi Cymru
07.2019 - 09.2024
Assistant Service Manager
Cartrefi Cymru
02.2019 - 07.2019
Support Worker
Cartrefi Cymru
07.2015 - 03.2018
Purchasing Assistant
Harlech Foodservice
12.2014 - 07.2015
GCSEs - English Language, English Literature, Welsh Language, Welsh Literature, Mathematics, Science, Religious Studies
Ysgol Glan y Môr
01.2008 - 01.2013
IOSH People Handling Train the Trainer - undefined
City & Guilds NVQ Level 3 - Dental Nursing
City & Guilds
BTEC Health & Social Care Level 2 - undefined
City & Guilds Hair & Beauty Therapy Level 1 - undefined
Dental Nurse & Receptionist
Castle Square Clinic Ltd
Internal Sales Executive
Marco Cable Management
City & Guilds Preparing for Leadership & Management Level 4 -
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