Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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CHERISE PACQUETTE

London

Summary

Self-motivated fashion and textile graduate providing a fresh outlook on the retail and sales industry. Delivering attention to detail with creative and administrative tasks whilst providing consistent great results and exceeding expectations in customer satisfaction and service quality. Motivated to learn, grow and excel in fashion industry.

Overview

9
9
years of professional experience

Work history

Luxury Brands Admin & Customer Service Rep

Uniserve
Tilbury, Essex
09.2023 - Current
  • Performed administrative duties contributing towards smooth shipment operations.
  • Developed strong relationships with luxury clients, fostering operational loyalty and repeat business.
  • Mitigated supplier conflicts by providing timely and effective solutions to disputes raised by luxury clients.
  • Processed orders and customs clearances promptly ensuring a positive shipping experience for luxury clients.
  • Improved customer satisfaction by effectively handling customer expectations, complaints and inquiries.
  • Managed high volume of inbound calls/ emails for quick resolution of luxury customer issues.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for Luxury Brands department
  • Provided top-notch support for increased luxury client/ customer satisfaction.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Offered technical support, leading to enhanced digital user experience for our luxury clients and internal departments.
  • Enhanced communication channels through regular updates on company policies and promotions including regularly updated Sharepoint folders.
  • Assisted customers in making informed decisions by providing detailed service information.
  • Contributed towards achieving 14 concurrent project targets whilst ensuring adherence to service standards.
  • Streamlined processes through efficient record keeping on Sharepoint and local drives.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using customs knowledge and luxury service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits.
  • Adhered strictly to policies and procedures for continued company compliance including customs clearance.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Boosted monthly sales revenue by 50%, by skilfully promoting diverse service options including transport and customs services.
  • Maintained compliant documentation on Microsoft Sharepoint and Multifreight for reliable company records.
  • Maintained excellent client satisfaction by providing in-depth daily support and updates
  • Applied conflict management to stressed and concerned luxury clients.
  • Used SUGAR customer relationship management software to record detailed notes.

Air Import Agent

Expeditors International
Bristol
10.2022 - 06.2023
  • Processed air shipments from logging stage to final delivery to customers
  • Ensured correct and timely customs clearance and of shipments
  • Tracked daily shipments and provided relevant updates to satisfy customers and meet RDLs/KPIs
  • Liaised with overseas offices and local service providers to achieve an exceptional level of customer service
  • Verified documents to ensure compliance with internal policies and procedures as well as external government regulations or customer policies and requirements
  • Transposed customs declaration information from commercial documents and other sources into customs systems to formulate valid and compliant customs declarations
  • Ensured accurate and timely data entry into operating systems
  • Correctly classified goods by type of item and tariff groups
  • Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo and worked with compliance experts to rectify entries
  • Implemented digitalisation of customs processes including the RAFT system, Microsoft SharePoint and customer systems.

Imports Coordinator

Christian Dior / Delamode International Logistics
London
02.2022 - 10.2022
  • Scheduled virtual meetings involving external parties across multiple timezones using Microsoft Teams and Microsoft Office Suite.
  • Reviewed and appropriately actioned incoming correspondence to organise effective workflow.
  • Spearheaded improved filing systems, enhancing organisation and accessibility of company documentation.
  • Proactively tackled various process inefficiencies.
  • Managed high volume inboxes of up to 100 enquiries daily.
  • Fostered strong partnerships with cross-functional stakeholders through impactful correspondence and logistical management.
  • Streamlined processes to improve and optimise office operations.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Created classification systems to manage archives.
  • Created digital file classification system for company-wide use.
  • Developed organisational policies for administrative oversight and internal controls.
  • Organised domestic and international travel by booking flights, arranging accommodation and producing detailed itineraries.
  • Demonstrated proficiency in Microsoft Office applications including Teams, PowerPoint and Access to execute weekly presentations.

Delivery Services Advisor

Harrods
London
10.2021 - 01.2022
  • Ran daily reports to find service failures and identify any issues
  • Responded promptly to any open log queries to escalate and resolve any potential delivery issues
  • Answered phones, emails, and messages
  • Attended to, liaised and assisted shopfloor colleagues with queries over the phone and in-person
  • Maintained friendly yet professional relationships between dispatch department, shopfloor and customers
  • Filed all confidential documents securely in relevant areas
  • Organised and filed telephone notes
  • Set up files for new daily and weekly reports
  • Utilised paperwork to promptly answer queries and ensure customer satisfaction and department satisfaction

Pattern Cutter

Harem London
London
06.2019 - 06.2019
  • Safely operated sewing machines, overlockers and industrial irons with strict attention to detail
  • Kept equipment clean and maintained in order to meet requirements
  • Used machinery with a standardised approach to maximize the quality of cut fabrics
  • Kept work areas organised, clean and free of safety hazards
  • Prepared for clothing assembly by positioning, aligning and securing fabric panels using tools such as needles and fabric weights
  • Maintained safety by wearing protective equipment, staying alert and following procedures.

Warehouse Operative

Harrods
London
04.2018 - 01.2019
  • Checked goods were not damaged
  • Checked stock was correct on invoices
  • Ensured gift cards matched delivery numbers
  • Packed items to the standards of Harrods i.e
  • Individually wrapped
  • Packed all high priority orders using initiative and self-motivation to hit daily deadline targets
  • Maintained general housekeeping
  • Replenished supplies daily for maximum efficiency i.e
  • Bubble wrap, boxes, tape etc
  • Assisted with requests from the line manager., Answered phones and took messages
  • Attended to and assisted customers in the fitting rooms
  • Handled the general housekeeping (store cleaning)
  • Maintained and tidied shop displays
  • Liaised with customers
  • Undertook stockroom duties (ironing, hanging garments, labelling and tagging garments, putting away stock on shelves, and pricing up)
  • Unloaded deliveries
  • Wrapped garments at till.

HR and Marketing Assistant

Safestore Self Storage
08.2016 - 08.2016
  • Filed all documents in filing trays
  • Organised and filed telephone interview notes
  • Prepared training materials
  • Reorganised the filing cabinets
  • Set up files for new starters
  • Used leavers report to remove leaver files from filing cabinets
  • Utilised lists to pull out certificates for fire, first aid and forklift training from personnel files, copy the certificates and post to their stores - place originals back into file.

Education

BA - Fashion and Textiles

University of West London
London
06.2021

A-Levels -

Ark Academy Sixth Form
London
06.2017

GCSEs -

Ark Academy Secondary School
London
06.2015

Skills

  • Full driving licence
  • Excellent oral communication in customer service
  • Fashion Design and Garment Construction
  • Great organisation
  • Effective liaison and negotiation with team members and customers
  • Self-motivated
  • Effective collaboration with teammates
  • Excellent time management
  • Attention to detail
  • Logistical planning
  • Client relationship building
  • Email inbox management
  • Proficient in Microsoft Office
  • Deadline management
  • Operational support

Additional Information

  • ADDITIONAL INFORMATION LinkedIn Profile: www.linkedin.com/in/cherise-pacquette

Timeline

Luxury Brands Admin & Customer Service Rep

Uniserve
09.2023 - Current

Air Import Agent

Expeditors International
10.2022 - 06.2023

Imports Coordinator

Christian Dior / Delamode International Logistics
02.2022 - 10.2022

Delivery Services Advisor

Harrods
10.2021 - 01.2022

Pattern Cutter

Harem London
06.2019 - 06.2019

Warehouse Operative

Harrods
04.2018 - 01.2019

HR and Marketing Assistant

Safestore Self Storage
08.2016 - 08.2016

BA - Fashion and Textiles

University of West London

A-Levels -

Ark Academy Sixth Form

GCSEs -

Ark Academy Secondary School

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CHERISE PACQUETTE