Cherise Utsiwegota
Manchester
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
7
7
years of professional experience
Work history
Store Colleague
Tesco Express
Manchester
05.2023 - Current
- Remedied employee and customer conflicts using excellent decision-making and problem-solving abilities.
- Remained up-to-date on current product trends, regularly attending key trade shows to evolve current stock offerings.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Verified identities to control sales of age-restricted items.
- Helped implement new operating procedures for decreasing check-out time.
- Training to become a shift leader.
McDonald's Crew Member
McDonald's
Manchester
01.2023 - 04.2023
- In the kitchen, creating and preparing ordered food
- Shifts vary; evenings, afternoons and late nights
- Communication and teamwork with the front staff and staff in the kitchen
- Constant discussion on food preparation
- Helping out with those who need more stock
- Regularly clean, wipe down, sweep and mop the kitchen for cleanliness
- Uniform check: always start work in clean, smart uniform
- fast-paced environment and work well under pressure
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Prepared products following restaurant portion and presentation standards
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Shared product knowledge to answer customer questions and make suggestions.
- Maximised restaurant cleanliness and accessibility.
Food and Beverage Assistant
The Tynedale Hotel, Wales
Llandudno, Wales
11.2021 - 09.2022
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service time frames
- I took orders for starters, mains and desserts
- Served dishes out to customers and communicated with chefs for smooth service
- Provided first-class customer care through helpful, friendly service.
- Actively listened to guests and understood when managing complex food service complaints.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff
- Assisted customers with menu selection, offering knowledge of current special dishes
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
- Trained new wait staff to deliver quality service and uphold brand standards
- I checked in with customers during meals to make sure orders were received correctly and met guests' expectations
- Prepare the table with cutlery, bread rolls, butter, and water before their arrival.
Bartender
Broadway
Llandudno, Llandudno
07.2022 - 08.2022
- Served a wide range of alcoholic drinks
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising, and replenishing stock.
- Handled bar transactions and cash-ups with meticulous accuracy, eliminating errors.
- Delivered excellent customer experiences by maintaining consistent, attentive, and timely customer service.
- Promoted and up-sold signature drink items, helping to improve bar sales.
Waitress
The Seahorse
Llandudno, Conwy
06.2021 - 10.2021
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
- I adapted my stubborn tastebuds for seafood
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Cafe Assistant
The Great Orme
Llandudno, Conwy
04.2017 - 04.2021
- Welcomed customers with a smile, providing attentive service from arrival to departure
- My barista experience started here; I began basic coffees and then, with experience, learned how to make coffees via the machine independently
- We began to be enthusiastic about coffee making as we started to create a friendly competition amongst colleges: “who's coffee looked better”
- balance the needs of multiple customers simultaneously, reducing average waiting times
- Kept dining and service areas spotlessly clean for continued customer satisfaction
- Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business
- Assisted with food and beverage preparation, enabling prompt customer service
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service
- Monitored, ordered and rotated food and beverage stock to prevent operational disruptions
- Created clean, hygienic cafe environments, continuously prioritising adherence to food safety rules.
Education
A-Levels -
Ysgol Aberconwy
ConwyLLB - undefined
Manchester Metropolitan University
Ysgol Aberconwy
Ysgol Aberconwy
ConwySkills
- Microsoft Office
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and a strong work ethic
- Oral and written communication skills
- Barista experience
- Languages
- Welsh: fluent
- Driving Licence
- Group and individual instruction
- Field trip planning
- Learning assessments
- Event organisation
Languages
Welsh
Fluent
Interests
- Swimming occasionally
- Reading literature
- Pole dancing
- Socialising with my friends
Voluntary work
- I organised fun activities for the upcoming 7's in my high school, such as a treasure hunt, to help them navigate around the school on their taster week.
- I volunteered to help clean around my school along the marina and quay.
- I dressed up as a golfer with my friends in school and raised £100 from all of our parents for Children in Need
- Helped in year 7 classes to those who couldn't read during lunch times
- Raising money in the Tynedale for the Blind Veterans, my boss walked backwards to Chester and back blindfolded! We helped collect money during our breaks on the pier.
Timeline
Store Colleague
Tesco Express
05.2023 - Current
McDonald's Crew Member
McDonald's
01.2023 - 04.2023
Bartender
Broadway
07.2022 - 08.2022
Food and Beverage Assistant
The Tynedale Hotel, Wales
11.2021 - 09.2022
Waitress
The Seahorse
06.2021 - 10.2021
Cafe Assistant
The Great Orme
04.2017 - 04.2021
A-Levels -
Ysgol Aberconwy
LLB - undefined
Manchester Metropolitan University
Ysgol Aberconwy
Ysgol Aberconwy
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