Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Languages
Timeline
Generic

Cherihane TAQI

Leighton Buzzard,Bedforshi

Summary

Dynamic professional with proven expertise in project management, adept at managing projects from conception to delivery. Demonstrates strong client-focused approach and excels in supply chain management, leveraging SAP, IBP, BI and Excel knowledge. Skilled in data analysis and problem-solving, with a track record of working well under pressure and thriving in team environments. Fluent in English, French, and Arabic, with beginner proficiency in Bengali. Career goals include advancing strategic roles within supply chain management to drive organisational success.

Overview

11
11
years of professional experience

Work history

Senior Global supply planner

Harman
Hemel Hempstead, Hertfordshire
05.2021 - Current
  • Forecasted demand trends with the use of advanced analytical tools. SAP IBP, SAP, BI.
  • Organised stock inventories for better warehouse management.
  • Cultivated strong relationships with vendors, ensuring priority service when required.
  • Collaborated closely with the production department to align manufacturing schedules with demand forecasts.
  • Facilitated cross-functional meetings to discuss forecast changes and their impact on supply plans.
  • Implemented new supply planning strategies for improved operational efficiency.
  • Contributed to the budgeting process by providing accurate forecasting data.
  • Managed supplier relationships, enhancing product flow and quality.
  • Streamlined inventory management processes to reduce wastage.
  • Improved supply chain efficiency by coordinating with manufacturers and suppliers.
  • Coordinated with sales teams to ensure product availability during peak seasons.
  • Developed risk management strategies with an eye on potential supply disruptions.
  • Optimised procurement operations, ensuring timely delivery of products.
  • Mitigated potential shortages by regularly reviewing stock levels.
  • Maintained open lines of communication between all relevant departments, fostering a collaborative environment.
  • Assessed market trends, facilitating smarter purchasing decisions.
  • Investigated missing items, discrepancies and losses.
  • Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
  • Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Analysed inventory metrics and reported on findings to improve procurement strategies.
  • Monitored stock levels to reorder replenishments in good time.

Demand Planner

Harman
Hemel Hempstead, HRT
11.2017 - 05.2021
  • Handled effective production forecasting, considering lead times, supplier capacity and production capacity.
  • Sourced optimum materials within agreed costs to consistently achieve high-quality results under budget.
  • Liaised between scheduling and planning teams to develop and improve current processes through the use of SAP IBP.
  • Communicated closely with stakeholders, including vendors and supply teams, helping to secure well-timed product deliveries.
  • Carried out day-day-day forecast, reporting and business analysis duties accurately and efficiently.
  • Achieved the implementation of CRM customer service and SAP IBP by working closely with the IT departments. I also organized training to all end users and reported back all enhancements requests and technical failures.
  • Monitored multiple databases to keep track of all company inventory.

Customer support Manager

Renault UK, Rnc
Slough, SLG
04.2017 - 11.2020
  • Maintained high service standards through a structured monitoring system.
  • Handled escalated complaints, resulting in satisfied repeat customers.
  • Established rapport with customers to resolve their concerns effectively.
  • Coordinated team schedules for smooth operation of the support department.
  • Enhanced team morale with regular feedback and recognition sessions.
  • Fostered a positive work environment encouraging teamwork and cooperation.
  • Introduced best practices, ensuring consistent quality in service delivery.
  • Improved customer satisfaction by resolving complex issues swiftly.
  • Logged customer communications for complete service records.
  • Maintained up-to-date client records in database systems.
  • Reduced customer wait times by adhering to call target timeframes.
  • Updated customers on special offers and promotions for increased revenue.
  • Improved customer satisfaction ratings through responsive query resolution.

Insurance Claims Handler

Axa insurance
Morocco
12.2013 - 04.2014
  • Addressed customer queries promptly, enhanced overall service experience.
  • Upheld confidentiality in all client interactions, respected privacy rights of individuals involved in claims process.
  • Collaborated with adjusters for precise damage assessment.
  • Negotiated fair settlements to uphold company reputation.
  • Maintained up-to-date knowledge on industry regulations, ensured compliance in all tasks.
  • Identified fraudulent activities by conducting detailed reviews of each claim submitted.
  • Conducted thorough investigations for accurate claim outcomes.
  • Balanced workload efficiently, provided excellent service consistently.
  • Developed effective strategies to minimise loss ratios.
  • Liaised with legal teams to assess liability and determine appropriate course of action.
  • Facilitated resolution of complex and high-value claims.
  • Liaised with policyholders and third parties to obtain necessary documentation and details.

Education

Bachelor Degree - Supply Chain Management

ESITH COLLEGE
Casablanca
2017

Science

Madariss Maria High School Temara Morocco
Temara

Skills

  • Client-focused
  • Works well under pressure
  • Data analysis capabilities
  • Quick learner
  • Organized
  • Supply chain management
  • SAP, IBP and BI knowledge
  • Communication skills
  • Problem-solving
  • Project management ( Proven experience in managing Projects from the conception phase to delivery)
  • Microsoft Office
  • Fluent in English, French and Arabic Beginner in Bengali

Custom

Affiliations

  • Painting
  • Travel

Languages

English
Fluent
Arabic
Native
French
Advanced
Bengali
Beginner

Timeline

Senior Global supply planner

Harman
05.2021 - Current

Demand Planner

Harman
11.2017 - 05.2021

Customer support Manager

Renault UK, Rnc
04.2017 - 11.2020

Insurance Claims Handler

Axa insurance
12.2013 - 04.2014

Bachelor Degree - Supply Chain Management

ESITH COLLEGE

Science

Madariss Maria High School Temara Morocco

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Cherihane TAQI