Cherie Richardson
Hatfield,Herts
Summary
Professional with extensive experience in health and social care, holding DBS clearance and relevant qualifications. Expertise in GDPR compliance, activity evaluation, and staff supervision. Proven track record in customer relations, event coordination, and volunteer recruitment. Committed to high standards in health and safety, safeguarding, and promoting diversity.
Driven professional with keen ability to organise and lead group activities. Demonstrates strong communication and problem-solving skills, ensuring smooth operations and participant engagement. Committed to fostering positive environment that enhances team cohesion and productivity.
Overview
34
34
years of professional experience
5
5
years of post-secondary education
Work history
Activities supervisor
Gold Care Homes
Hatfield, Hertfordshire
01.2024 - Current
- Documented daily activities and health details in Cradles to maintain accurate records.
- Coordinated social activities to foster community spirit among residents.
- Promoted independence by assisting individuals with daily tasks.
- Maintained confidentiality and compliance standards for optimal patient care.
- Developed innovative programmes to enhance participant engagement.
- Managed resources effectively for smooth event execution.
- Established rapport with participants, boosting enthusiasm for organised events.
- Liaised with families to incorporate personal celebrations into activity schedules.
- Streamlined activity scheduling to ensure smooth operations.
- Cooperated with other departments to coordinate cross-functional events, promoting an inclusive atmosphere in the establishment.
- Prepared detailed reports on individual's participation and progress following each session.
- Trained new staff members on safety procedures and activity planning techniques to maintain consistent service delivery standards.
- Monitored supplies inventory, ensuring necessary resources were always available for planned activities.
- Organised team-building exercises to foster community spirit among residents.
- Ensured safety during activities by enforcing adherence to guidelines and protocols.
- Supervised daily social events, enhancing resident satisfaction.
- Coordinated holiday celebrations for increased festive cheer amongst residents.
- Recruited volunteers for additional support during larger scale events or outings, strengthening community ties.
- Fostered a friendly and inviting ambience within recreational areas, contributing positively towards residents' overall living experience.
- Created engaging environment with variety of recreational activities.
- Facilitated fun-filled trips outside care facility, bringing joy to participants lives'.
- Liaised closely with medical staff to tailor activities for individual needs.
- Improved mental well-being of residents by incorporating cognitive stimulation activities in the schedule.
- Developed comprehensive activity programme by assessing residents' interests and abilities.
- Managed resources effectively by utilising cost-effective supplies without compromising quality of activities.
- Established positive relationships with families through open communication channels, increasing trust and rapport.
- Maintained up-to-date knowledge on recreation therapy best practices, improving efficacy of implemented programmes.
- Built positive rapport with participants and cultivated supportive, trusting environment.
- Designed seasonal and themed events, adding variety and excitement to the activity calendar.
- Cleaned and organised activity room after every session.
- Planned and executed engaging recreational activities to create vibrant, inclusive atmosphere.
- Responded to participant feedback, making adjustments for ongoing satisfaction.
- Managed safety concerns and adhered to all compliance requirements.
- Completed and filed daily records, accident and incident forms, and records of plans and routines.
- Sought external community resources to expand access to diverse recreational opportunities.
- Evaluated activity programmes for continuous improvement and relevance.
- Facilitated creative workshops, inspiring participants to express themselves through various artistic mediums.
- Created tailored activity plans to cater to diverse interests and abilities.
- Supported emotional wellbeing of participants through attentive and empathetic interactions.
- Conveyed and demonstrated activities to encourage participation.
- Coordinated group outings and events to promote sense of belonging.
- Implemented programmes to meet needs of individuals with autism, cerebral palsy and other developmental disabilities.
- Facilitated reminiscence sessions, preserving and celebrating individual life stories.
- Motivated and enthused participants to reach fitness goals through positive reinforcement.
- Demonstrated safe equipment use for minimised risk of injury or damage.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
- Devised new programmes and monitored client progress.
Activities coordinator
Gold Care Homes
Hatfield, Hertfordshire
09.2023 - 01.2024
- Streamlined scheduling for improved efficiency and quality of events.
- Developed innovative programmes to boost participant engagement.
- Managed all resources needed for activities, ensuring smooth event execution.
- Provided emotional support to participants during challenging or strenuous activities.
- Maintained up-to-date records of all participants' progress and responses to different activities.
- Increased client satisfaction by planning and implementing various activities.
- Established strong rapport with participants, boosting their enthusiasm towards organised events.
- Coordinated outdoor excursions, enhancing residents' physical health and wellbeing.
- Engaged regularly with family members for feedback on activity schedules and preferences.
- Enhanced overall resident experience with diverse social events and activities.
- Promoted active lifestyles amongst residents through well-organised fitness classes.
- Enhanced morale within the residential community via frequent social gatherings.
- Collaborated with other staff members to ensure seamless activity implementation.
- Assisted in residents' personal development with carefully planned educational programmes.
- Boosted participation rates by creating inclusive, engaging activities suited to all abilities.
- Ensured safety during activities with diligent supervision and risk assessment.
- Delivered personalised care by addressing individual interests in activity planning.
- Conducted regular assessments of each resident's needs, tailoring activities accordingly.
- Improved community integration by organising local outings for residents.
- Worked as active team member to achieve highest standards of care.
- Kept all activities documented to inform future planning.
- Assisted residents with dementia to participate in activity sessions, reminiscence support and general support.
- Kept written records of resident participation and regularly reviewed individual needs.
- Maintained strict confidentiality of resident personal matters.
- Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
- Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
- Risk assessed planned activities and venues for safe operations.
- Contributed to development of varied and stimulating activity programmes.
Dementia Healthcare Assistant
Sanctuary Care/ Gold Care Homes
Hatfield, Hertfordshire
12.2019 - 09.2023
- Enhanced healing processes through regular changes of wound dressings.
- Maintained stock levels of medical supplies, ensuring continuous care provision during shifts.
- Assisted in patient care, improved comfort and well-being.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Delivered high-quality patient service by maintaining cleanliness in the care home.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Prepared balanced meals for patients, ensuring nutritional needs were met.
- Assisted in patient care, improving comfort and well-being throughout recovery.
- Escorted patients for tests, prioritising safety and comfort at all times.
- Monitored vital signs with meticulous attention to detail for accurate assessments.
- Collaborated with nurses to ensure comprehensive patient care and smooth recovery paths.
Domiciliary Carer
Alina Home Care
Brighton, East Sussex
03.2019 - 11.2019
- Provided comprehensive personal care to clients on a shift basis.
- Dispensed medication accurately and responsibly.
- Supported clients with specific needs during designated days and nights.
- Acted as a reliable presence for clients in need of assistance.
- Documented patient information accurately, maintaining confidentiality at all times.
- Maintained professional development through training workshops, learning new caregiving techniques for better service delivery.
- Prepared meals according to dietary requirements, ensuring proper nutrition.
- Undertook household chores such as cleaning, laundry and shopping; ensured a tidy living space.
- Conducted regular checks throughout the night for patient safety assurance.
- Managed challenging behaviour sensibly, reducing stress for both client and carer.
- Maintained a clean and healthy environment to promote patient well-being.
- Observed changes in emotion or body condition; provided appropriate professional intervention when necessary.
- Assisted with mobility, promoting independence and quality of life.
- Ensured patients' comfort by providing personal care and assistance with daily living tasks.
- Liaised effectively with healthcare professionals for comprehensive care provision.
- Facilitated activities suited to individual abilities; enhanced mental stimulation and physical well-being.
- Worked flexibly across various shifts including weekends; met diverse needs of clients.
- Provided companionship to alleviate feelings of loneliness and isolation.
- Responded quickly to emergencies, minimising harm or discomfort to the patient.
- Delivered end-of-life care compassionately whilst respecting cultural traditions.
- Assisted service users with personal care including bathing, dressing, continence management and care of pressure areas.
- Assisted service users with household activities, such as bathing, cooking and home maintenance.
- Built and established strong rapport with service users and their families, regularly communicating by phone to deliver patient updates.
- Maintained and updated All About Me documentation, outlining needs and preferences of service users to inform staff members of appropriate intervention techniques.
- Followed best practices to maximise efficiency and social impact as lone worker.
- Provided palliative end of life care to service users in line with care plans.
- Operated hoists to move clients in and out of bed.
- Assisted clients with daily household cleaning, laundry and food preparation.
Cleaner
Private Cleaner
Brighton, Brighton and Hove
01.2015 - 01.2016
- Demonstrated punctuality and reliability in all tasks.
- Managed time efficiently to meet deadlines.
- Collaborated effectively within teams while also excelling in independent work.
- Maintained awareness of health and safety procedures.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Secured premises at end of shift, ensuring safety of all areas.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Manager
Cafe Franchise
Brighton, Brighton and Hove
01.2014 - 01.2015
- Managed operations in cooking and cleaning to ensure high standards.
- Delivered exceptional customer service to enhance client satisfaction.
- Oversaw team coordination in all aspects of daily tasks.
- Led performance reviews, identified areas for improvement.
- Maintained inventory control, reduced stock shortages.
- Optimised resource allocation for increased profits.
- Identified growth opportunities through comprehensive market research.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
Bar Maid
The Bell Public House
Kings Langley, Hertfordshire
04.2000 - 05.2004
- Delivered food service to customers at tables and the bar.
- Maintained cleanliness throughout all areas of the pub.
- Provided efficient service to the general public, ensuring satisfaction.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Demonstrated versatility, adapting to different roles as required during shifts.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
- Assembled cocktail ingredients for the creation of signature drinks.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Maintained cash register operations for accurate financial transactions.
- Managed stock levels to avoid unnecessary wastage or shortages.
- Fostered a welcoming atmosphere through polite conversation and prompt service.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
Waitress & Bar Maid
Telscombe Tavern Public House
Peace Haven, East Sussex
05.1998 - 02.2000
- Uniformed waitressing.
- Bar work.
- Full time position working days and evenings as required.
Bar/ Kitchen Hand
The Royal Hussar
Brighton, East Sussex
06.1997 - 05.1998
- Managed bar operations alongside kitchen responsibilities, encompassing both service and cooking tasks.
- Provided assistance to kitchen staff for smooth running of operations.
- Unloaded deliveries promptly to streamline storage and inventory processes.
- Skilled at operating various kitchen equipment safely and efficiently.
- Assisted in food preparation, enhancing kitchen efficiency.
- Demonstrated excellent team skills whilst supporting chefs in busy kitchen environment.
- Contributed to menu planning discussions, bringing forth innovative ideas based on seasonal ingredients available.
- Supported restaurant's sustainability efforts by actively participating in recycling initiatives.
- Ensured customer satisfaction with prompt dishwashing and cutlery polishing services.
Proprietor
Poppies Baby Shop
Brighton, East Sussex
05.1996 - 05.1997
- Managed all aspects of business operations, including stock control and retailing.
- Enforced ethical practices across all sectors of business operations.
- Handled recruitment process personally, ensuring quality workforce.
- Improved invoices and billing processes for better financial management.
- Dealt with client complaints swiftly, maintaining positive reputation.
- Created loyal customer base through outstanding services rendered.
- Guaranteed excellent customer care by monitoring staff interactions closely.
- Increased customer satisfaction with improved service standards.
Sales Assistance
Oliver's Shoe Shop
Brighton, East Sussex
06.1992 - 03.1995
- Commenced work on Saturdays, transitioning to full-time upon leaving school.
- Gained experience across multiple stores within the company while training for supervisor role.
- Contributed to team targets by supporting all sales initiatives.
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Offered advice on shoe care products to boost sales.
- Managed till ensuring accurate cash handling.
Education
Varndean High School
Brighton, East Sussex 01.1988 - 01.1993
Skills
- DBS clearance
Health and social care qualifications - Knowledge of gdpr
- Activity evaluation
- Activity specific training
- Customer relations
- Organisation and planning
- Staff supervision
- Diversity awareness
- Event coordination
- Health and Safety regulations
- Volunteer recruitment
- Records management
- Effective listening
- Leadership
- Safety rules
- Activity engagement
- Disability awareness
- Safeguarding
- Activity planning
Custom Section
Fully DBS checked, Numerous certificates in social health & care, Socializing with friends, Watching various sports, Cinema, Dining out when possible
References
Available on request.
Affiliations
- Socialising with friends, cinema and dining out.
Accomplishments
Being promoted to Activities Supervisor in a short space of time.
References
References available upon request.
Timeline
Activities supervisor
Gold Care Homes
01.2024 - Current
Activities coordinator
Gold Care Homes
09.2023 - 01.2024
Dementia Healthcare Assistant
Sanctuary Care/ Gold Care Homes
12.2019 - 09.2023
Domiciliary Carer
Alina Home Care
03.2019 - 11.2019
Cleaner
Private Cleaner
01.2015 - 01.2016
Manager
Cafe Franchise
01.2014 - 01.2015
Bar Maid
The Bell Public House
04.2000 - 05.2004
Waitress & Bar Maid
Telscombe Tavern Public House
05.1998 - 02.2000
Bar/ Kitchen Hand
The Royal Hussar
06.1997 - 05.1998
Proprietor
Poppies Baby Shop
05.1996 - 05.1997
Sales Assistance
Oliver's Shoe Shop
06.1992 - 03.1995
Varndean High School
01.1988 - 01.1993