Cherie Enefer

Executed policy amendments in compliance with company guidelines and procedures.

Served as primary liaison for brokers, addressing inquiries and providing essential updates.

Facilitated underwriting team by generating renewal terms and executing related administrative tasks.

• Maintained confidentiality of sensitive information, adhering to data protection standards.
• Processed expense claims and invoices, ensuring accurate financial records with timely payments.
• Ensured data accuracy across customized systems and Microsoft Office applications.

Oversaw records management in accordance with established Service Level Agreements (SLAs).

Managed telephone inquiries professionally, prioritizing customer satisfaction.

• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled photocopying documents, updating files and faxing communications for staff.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Responded to incoming requests for information or forwarded to appropriate individual.
• Managed confidential information with discretion, upholding data protection standards.
• Secured data by following confidentiality procedures.
• Scanned new documentation into system and classified data using standard codes.

• Optimised order processing and stock control to enhance operational efficiency.
• Oversaw email communications to guarantee prompt responses to client inquiries.
• Responded to telephone calls, delivering information and directing callers efficiently.
• Oversaw daily office operations, providing administrative support to maximise productivity.
• Managed photocopying, document updates, and faxing communications for staff.
• Delivered exceptional customer service by resolving queries and supporting visitors efficiently.
• Evaluated data for accuracy before system input, guaranteeing data integrity.
• Facilitated client communications through phone and email to strengthen relationships.

• Executed work orders efficiently in fast-paced production environment.
• Adhered to production schedule, ensuring timely delivery and high-quality standards.
• Managed production line machinery effectively, ensuring optimal speed to achieve target production levels.
• Checked item quality throughout production stages to prevent errors.
• Prepared finished products for shipment.
• Loaded and unloaded products before packing or dispatching efficiently.

• Processed payments by cash, cheque, or card to complete transactions.
• Maintained neat and clean shop floor and storage areas.