Cherene Gray
London,City of London
Summary
Skilled communicator and problem-solver with expertise in customer service best practices. Proficient in handling inquiries and resolving issues while fostering positive relationships. Experienced in active listening, conflict resolution, and customer engagement, ready to contribute to team success.
Overview
8
8
years of post-secondary education
21
21
years of professional experience
Work history
Qualitative Researcher
Ipsos Research
Angel, City of London
2016.06 - Current
- Improve candidate evaluation by capturing accurate insights through telephone interviews with finance professionals.
- Provided insights into customer behaviour with the application of mixed methods research approach.
- Ensured ethical conduct throughout the research process; maintained privacy and confidentiality of participant information.
- Managed participant recruitment, maximising representation across demographic groups in the study population.
Estate Agent
Adhoc Property
Angel, City of London
2017.09 - 2018.05
- Visited prospective tenant properties across London and surrounding counties using company car.
- Organised open house events to raise visibility and interest in listings.
- Coordinated property maintenance with tradesmen to complete repairs quickly.
- Explained terms and conditions to prospective buyers and tenants.
- Applied sales and negotiation skills to secure optimal sale and rental prices.
- Managed multiple rental properties through careful planning and organisation.
Call centre supervisor
RSM Research
Borough, City of London
2016.07 - 2017.06
- Conduct telephone market research interviews with trained, professional questioning standards.
- Monitor interviews to maintain compliance with required guidelines and conduct rules.
- Work closely with project managers to support day-to-day research activities.
- Communicate client requirements clearly to keep studies on track.
- Manage samples to match required demographic targets for each research brief.
- Promote a positive team environment and motivate team members to hit targets.
- Complete administrative duties efficiently to keep office operations running smoothly.
Research Recruiter/Hostess
Quadrangle Research
London Bridge, City of London
2010.04 - 2016.05
- Conducted telephone interviews to recruit candidates for face-to-face research quotas.
- Hosted face-to-face research groups to gather feedback and observations.
- Coordinated communication between front-of-house and kitchen staff for smooth operations.
- Accommodated special seating requests swiftly to support guest needs.
- Provided friendly, attentive service to build strong customer relationships.
- Processed cash transactions accurately to deliver trustworthy customer service.
Receptionist/Trainee Beauty Therapst
First Glance Salon
Brockley, London
2006.01 - 2010.03
- Assisted senior therapists with advanced treatments to gain practical experience.
- Cleaned and organised treatment rooms after each client session.
- Handled front desk enquiries efficiently to raise customer satisfaction.
- Kept reception area organised for a professional business environment.
- Managed phone calls to maintain clear internal and external communication.
- Directed visitors to the right staff to speed up service delivery.
- Completed data entry tasks and met strict deadlines consistently.
- Provided front of house duties with warm, professional customer care.
- Scheduled appointments using calendars to maximise available time slots.
Education
GCSEs - Secondary School
Hurlingham and Chelsea
London 2000.09 - 2005.07
NVQ Level 3 - Beauty Therapy
Kingston College
Kingston upon Thames 2005.09 - 2007.06
Certificate of Higher Education - Counselling
Birkbeck, University of London
City of london 2013.09 - 2015.06
Skills
- Qualitative analysis
- Data management
- Analytical mindset
- Client-focused approach
- Rapport building
- Resilience under pressure
- Time management
- Reliability and punctuality
- Telephone etiquette
- Email correspondence
- Patient demeanor
Affiliations
- Music.
- Reading.
- Spending time with friends and family.
- Cooking.
- Animals.
- Writing Poetry
Timeline
Estate Agent
Adhoc Property
2017.09 - 2018.05
Call centre supervisor
RSM Research
2016.07 - 2017.06
Qualitative Researcher
Ipsos Research
2016.06 - Current
Certificate of Higher Education - Counselling
Birkbeck, University of London
2013.09 - 2015.06
Research Recruiter/Hostess
Quadrangle Research
2010.04 - 2016.05
Receptionist/Trainee Beauty Therapst
First Glance Salon
2006.01 - 2010.03
NVQ Level 3 - Beauty Therapy
Kingston College
2005.09 - 2007.06
GCSEs - Secondary School
Hurlingham and Chelsea
2000.09 - 2005.07