Cherelle Clarke
London
Summary
Results-driven professional with expertise in project planning, customer relationship management, and marketing analytics. Demonstrates strong leadership and team management capabilities, leveraging knowledge of CRM systems to optimise business processes and enhance client satisfaction. Committed to driving strategic growth through data-driven insights and effective collaboration.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
OPERATIONS AND EVENTS MANAGER
The Boathouse London
London
2021.08 - 2026.02
- Led end-to-end delivery of private and corporate events, overseeing planning, logistics, supplier management, staffing strategy, and on-site execution
- Controlled budgets, forecasting, and inventory management, optimising stock levels and managing supplier relationships
- Developed detailed operational plans, running orders, and staff briefings to support high-quality event delivery
- Oversaw rota planning, workforce coordination, and team performance across events and daily operations
- Acted as senior point of contact for clients and stakeholders, managing expectations and post-event reviews
- Built SOPs & checklists (opening/closing, deep-clean, bar stock, AV) to standardise service and shorten training time.
- Developed and executed business growth strategies, resulting in acquisition of 15 new clients within six-month period.
- Fostered teamwork among departments to enhance communication and coordination, resulting in timely delivery of high-stakes events.
- Analysed client feedback and performance metrics to refine event strategies, driving substantial improvements in service offerings.
SOCIAL MEDIA MARKETING COORDINATOR
Clarke Designs
London
2019.07 - 2023.04
- Developed engaging social media content, boosting engagement by 30% and sales conversions by 20%.
- Analysed customer interactions and SEO metrics to optimise campaigns for measurable impact.
- Managed customer feedback and inquiries, enhancing brand reputation through responsive communication.
- Delivered strategic social media content on schedule, significantly increasing followers and website traffic.
- Crafted compelling LinkedIn profiles; bolstered professional network connections.
- Monitored analytics with social media tools for improved marketing strategies.
CREATIVE AND BUYING ASSISTANT
Mizzelle
London
2020.10 - 2021.07
- Raised purchase orders for new merchandise prior to stock depletion.
- Contacted suppliers to address pricing, quality, and delivery concerns.
- Negotiated terms with suppliers, securing 10% cost savings while upholding product standards.
- Analysed costs, quality metrics, and delivery schedules to optimise purchasing decisions.
- Ensured timely payments to suppliers, maintaining good relations.
- Analysed sales data to predict future buying trends.
CUSTOMER SALES ASSISTANT/TEAM LEADER
Urban Outfitters
2016.11 - 2018.09
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered a positive team environment, enhancing employee morale and encouraging collaboration to achieve sales targets.
Education
Bachelor of Arts - Business and Management
University of York
York 2017.09 - 2020.07
Skills
- Project Planning
- Knowledge of CRM systems
- Customer Relationship Management
- Team Management
- Leadership
- Marketing analytics
Timeline
OPERATIONS AND EVENTS MANAGER
The Boathouse London
2021.08 - 2026.02
CREATIVE AND BUYING ASSISTANT
Mizzelle
2020.10 - 2021.07
SOCIAL MEDIA MARKETING COORDINATOR
Clarke Designs
2019.07 - 2023.04
Bachelor of Arts - Business and Management
University of York
2017.09 - 2020.07
CUSTOMER SALES ASSISTANT/TEAM LEADER
Urban Outfitters
2016.11 - 2018.09