Cheran Mohan

Project :- Buying & Merchandising Portfolio in PRIMARK

Responsible for E2E delivery of transformation projects to achieve process optimisation, reduced journey times for instore operations & improved instore app performance. Benefits realised include 20% journey time reduction for instore operations which enabled faster time to market, 100% eliminated manual overrides & adjustments. Project peak team size of 25

Role & Responsibilities:

· Responsible for E2E delivery of transformation projects

· Plan, track and monitor the progress of projects against planned milestones

· Prepare ROM estimates and refine – for planning and delivery phases

· Prepare delivery schedule from inception to warranty, secure & manage resources

· Budget Tracking – planned vs actual

· Closely work with PO/BA/architect – identify epics and prepare epic delivery plans to align with overall project plan

· Identify risk, issues, assumption, and dependency; & effectively track, manage, escalate, and communicate these

· Liaise with Cut-over manager for release and implementation planning

· Daily, weekly, and monthly status update to senior stakeholders – Senior Prodcut owner, product manager and portfolio director

· Plan and Manage service transition process to enable smooth handover of projects to BAU Teams

• Led defect management for one of the largest Oracle Retail Transformation projects in the UK retail industry between 2019 and 2023. Post that i moved into Delviering the key projects under the Oracle Retail implementation
• Managed 1000+ defects across partners and vendors in different phases of testing like System Testing, System Integration Testing, User Acceptance Testing and post go-live support of Oracle Retail applications like RMS , RESA, CPM ,PSM, RPM , Oracle Financial and ERP tools.
• Successfully delivered Primark Click and Collect feature roll out in different regions of UK, Europe & Americas.
• Ran daily defect scrum calls to ensure bugs were investigated by right teams and prioritized correctly.
• Chaired daily defect status meeting to ensure that all highest severity issues were being actioned and staying on track for resolution.
• Escalated and ensured right focus was given to defects blocking a trial or release.
• Used ALM to manage defects and create dashboards across multiple ALM domains.
• Provided defect metrics during release delivery to ensure that every release improved quality for customers.
• Created root cause analysis metrics and known defect lists for go/no go release meetings.
• Provided support and cover for project managers and delivery managers.

Successfully led a team of testers in the integration of the PACSUN Supply Chain with EDDIE BAUER through Manhattan Active Omni. All integrations were successfully systems integration tested and user acceptance tested, including e-commerce integration and the finance phase.

Key Accomplishments:

• Developed and executed a comprehensive test plan that covered all aspects of the integration.
• Managed the 15 + offshore team member and aligned them with the customer expectations and the ongoing escalation got reduced and the customer was happy with that team understood what was expected.
• Identified and resolved all defects found during testing.
• Worked closely with the development team to ensure that all defects were fixed before the integration was released to production.
• Successfully completed all integration testing within the agreed-upon timeframe and budget.

Skills:

• MuleSoft ESB
• Test Management
• Software Testing
• Manhattan Active Omni
• Systems Integration Testing
• User Acceptance Testing
• E-commerce Integration
• Finance Integration

Successfully led a team of testers in the integration of the PACSUN Supply Chain with EDDIE BAUER through Manhattan Active Omni. All integrations were successfully systems integration tested and user acceptance tested, including e-commerce integration and the finance phase.

Key Accomplishments:

• Led a team of 10 testers in the successful integration of the PACSUN Supply Chain with EDDIE BAUER through Manhattan Active Omni.
• Developed and executed a comprehensive test plan that covered all aspects of the integration.
• Identified and resolved all defects found during testing.
• Worked closely with the development team to ensure that all defects were fixed before the integration was released to production.
• Successfully completed all integration testing within the agreed-upon timeframe and budget.

Skills:

• MuleSoft ESB
• Test Management
• Software Testing
• Manhattan Active Omni
• Systems Integration Testing
• User Acceptance Testing
• E-commerce Integration
• Finance Integration

• 7+ years of experience in retail domain software testing, quality assurance management, and defect/risk/issue management with retail customer platforms and omni-channel retail integration applications for Kohl's Departmental Store.
• Extensive experience in retail domain (e-Commerce ATG & Blue Martini platforms, Sterling Order Management System, Omni-Channel).
• Sterling Order Management functional and integration testing, such as order document types, sourcing rules, payment authorization, inventory management, omni-channel fulfillment, application manager, pricing module, invoice XML, TIBCO, KAFKA, APPWATCH, QPASA, etc.
• Web services integration testing (XML) using SoapUI tool.
• Involved in many Sterling OMS projects over the past six years.
• Very good functional knowledge and experience in Sterling Order Management system, testing point of sale and mobile application (Bluebird device testing).
• Proven experience with database (SQL).
• Experienced in capturing and executing test scripts.
• Went onsite twice (Kohl's Departmental Stores, Menomonee falls, Wisconsin).
• Skilled in leading/mentoring/training teams. Led a team comprising of individuals from testing and QA discipline, building an alliance with teams present in other parts of the globe.
• Proficient in developing test estimation, test strategy, test planning, test scenarios, and test cases.
• Hands-on experience with test execution, defect management, defect tracking and reporting, test metrics generation.
• Proficient in testing process and methodologies like Agile, Waterfall, and V-Model.
• Has been an integral part of all project phases and has good exposure in functional, integration, regression, and end-to-end testing.
• Experience in test management and defect tracking tools like HPQC, JIRA, QTEST, Rally.
• Proficient in client facing, mitigating risks, coordinating with multiple vendors and consultants.
• Excellent problem-solving skills with a strong testing background and good communication skills.
  

Technical Skills:

• Software testing
• Quality assurance management
• Defect/risk/issue management
• Retail domain software testing
• e-Commerce ATG & Blue Martini platforms
• Sterling Order Management System
• Omni-Channel Integration testing
• Mobile testing for Kohls Associate mobile application and Customer application. Perfecto Automation POC
• Sterling Order Management functional and integration testing
• Web services integration testing (XML) using SoapUI tool
• Database (SQL)
• Test script execution
• Test management and defect tracking tools (HPQC, JIRA, QTEST, Rally)
• TIBCO Integrations Testing
• Appwatch
• IBM Global Inventory Visibility (GIV)
• 3PL Integration Testing
• User Acceptance Testing (UAT)
• IBM Order Management System (OMS)
• Manhattan WMOS
• Used risk-based testing approach to determine test automation strategy based on risk scenarios.