Cheng Vick Yi
Watford,Hertfordshire
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Assistant manager
Dah Sing Bank
Hong Kong , Hong Kong
2023.04 - 2024.01
- Work with business for project prioritization and negotiation with ITD for resources allocation
- Lead the team to prepare project proposal, review function design specification, UAT, compile user manual and arrange user training.
- Monitor UAT to ensure the system development as defined in the User Requirement & Functional Specification.
Assistant manager
OCBC Wing Hang Bank
Hong Kong , Hong Kong
2018.06 - 2023.04
- Prepared and maintained trade records, including order confirmations, trade confirmations and settlement instructions.
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
- Trained and mentored junior staff to consistently meet and exceed settlements and issuing targets.
Specialist, Securities Trading, Client Centre
Standard Chartered Bank
Hong Kong , Hong Kong
2017.05 - 2018.06
- Executing and confirm stock order.
- Place IPO and Corporate actions.
- Handle customers inquiry about stock related information.
Senior Officer, Branch Securities Services
Dah Sing Bank
Hong Kong , Hong Kong
2012.04 - 2017.04
- Open securities accounts through branches
- Analysed market trends and conditions to provide informed advice to customers.
- Managed over 80 customer calls per day to buy and sell transactions for financial instruments on behalf of private customers.
General banking officer
Bank Of East Asia
Hong Kong , Hong Kong
2010.10 - 2012.04
- Built positive customer relationships for optimised branch loyalty.
- Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
- Advised customers on financial products to suit personalised needs.
- Implemented strategic marketing techniques to drive revenues and increase sales.
Internet Customer Support Officer
Hang Seng Bank
Hong Kong , Hong Kong
2007.11 - 2010.09
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Reduced customer wait times by adhering to call target timeframes.
Education
Bachelor of Social Sciences - China Studies – History Option
Hong Kong Baptist University
Hong Kong 2004.09 - 2007.06
Skills
- Outstanding customer service
- Operational support
- Communication skills
- Problem-solving
- Customer-focused
Affiliations
- Reading and Football
Languages
English
Upper intermediate
Chinese (Cantonese)
Fluent
Chinese (Mandarin)
Fluent
Timeline
Assistant manager
Dah Sing Bank
2023.04 - 2024.01
Assistant manager
OCBC Wing Hang Bank
2018.06 - 2023.04
Specialist, Securities Trading, Client Centre
Standard Chartered Bank
2017.05 - 2018.06
Senior Officer, Branch Securities Services
Dah Sing Bank
2012.04 - 2017.04
General banking officer
Bank Of East Asia
2010.10 - 2012.04
Internet Customer Support Officer
Hang Seng Bank
2007.11 - 2010.09
Bachelor of Social Sciences - China Studies – History Option
Hong Kong Baptist University
2004.09 - 2007.06
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