Cheng Vick Yi
Watford,Hertfordshire
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Assistant manager
Dah Sing Bank
Hong Kong, Hong Kong
04.2023 - 01.2024
- Work with business for project prioritization and negotiation with ITD for resources allocation
- Lead the team to prepare project proposal, review function design specification, UAT, compile user manual and arrange user training.
- Monitor UAT to ensure the system development as defined in the User Requirement & Functional Specification.
Assistant manager
OCBC Wing Hang Bank
Hong Kong, Hong Kong
06.2018 - 04.2023
- Prepared and maintained trade records, including order confirmations, trade confirmations and settlement instructions.
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
- Trained and mentored junior staff to consistently meet and exceed settlements and issuing targets.
Specialist, Securities Trading, Client Centre
Standard Chartered Bank
Hong Kong, Hong Kong
05.2017 - 06.2018
- Executing and confirm stock order.
- Place IPO and Corporate actions.
- Handle customers inquiry about stock related information.
Senior Officer, Branch Securities Services
Dah Sing Bank
Hong Kong, Hong Kong
04.2012 - 04.2017
- Open securities accounts through branches
- Analysed market trends and conditions to provide informed advice to customers.
- Managed over 80 customer calls per day to buy and sell transactions for financial instruments on behalf of private customers.
General banking officer
Bank Of East Asia
Hong Kong, Hong Kong
10.2010 - 04.2012
- Built positive customer relationships for optimised branch loyalty.
- Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
- Advised customers on financial products to suit personalised needs.
- Implemented strategic marketing techniques to drive revenues and increase sales.
Internet Customer Support Officer
Hang Seng Bank
Hong Kong, Hong Kong
11.2007 - 09.2010
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Reduced customer wait times by adhering to call target timeframes.
Education
Bachelor of Social Sciences - China Studies – History Option
Hong Kong Baptist University
Hong Kong 09.2004 - 06.2007
Skills
- Outstanding customer service
- Operational support
- Communication skills
- Problem-solving
- Customer-focused
Affiliations
- Reading and Football
Languages
English
Upper intermediate
Chinese (Cantonese)
Fluent
Chinese (Mandarin)
Fluent
Timeline
Assistant manager
Dah Sing Bank
04.2023 - 01.2024
Assistant manager
OCBC Wing Hang Bank
06.2018 - 04.2023
Specialist, Securities Trading, Client Centre
Standard Chartered Bank
05.2017 - 06.2018
Senior Officer, Branch Securities Services
Dah Sing Bank
04.2012 - 04.2017
General banking officer
Bank Of East Asia
10.2010 - 04.2012
Internet Customer Support Officer
Hang Seng Bank
11.2007 - 09.2010
Bachelor of Social Sciences - China Studies – History Option
Hong Kong Baptist University
09.2004 - 06.2007
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