Cheng-Ching (Katt) Lee
London
Summary
Multilingual Client Advisor and Executive Assistant with over 7 years of diverse experience across luxury retail, hospitality, education, and non-profit sectors. Proven record of exceeding sales targets at prestigious brands like Louis Vuitton and Gucci, alongside a strong foundation in child development, inclusive education, and executive support. Known for combining emotional intelligence, cross-cultural communication skills, and a keen eye for aesthetics to build lasting client relationships and elevate customer experiences. Passionate about nurturing both people and performance, with a global perspective shaped by work across the UK, Taiwan, Thailand, and remote collaborations. Fluent in Chinese and English, with conversational fluency in Thai and French.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Client Advisor
Louis Vuitton Harrods
London
2024.02 - 2025.04
- Top Seller in Fashion Accessories (2024): No.1 store-wide in the category
- Sold 16+ high-end pieces in a year, consistently exceeding team targets
- Delivered bespoke client experiences to a global clientele
- Cross-category expertise: menswear, womenswear, luxury bags, trunks, jewelry, watches, and designer furniture
- Achieved 3–5 five-star client reviews per month
- Contributed to visual merchandising and store presentation
- Participated in advanced training programs to stay ahead of trends
Seasonal Client Advisor
Gucci Harrods Accessories
London
2023.10 - 2024.01
- Improved sales metrics from 45.9% to 104.9%
- Increased cross-selling from 5.6% to 8.2%, UPT from 77.4% to 78.7%
- Built rapport through lifestyle-based recommendations
- Supported operations: dispatches, returns, and payments
Childline Counsellor Volunteer Trainee
NSPCC Childline
London
2023.03 - 2023.07
- Completed induction in active listening and empathetic support
- Assisted children via phone and live chat under mentor guidance
Learning Support Assistant (Early-Primary + Upper-Primary class)
Blossom House School (Motspur Park)
London
2023.01 - 2023.04
- Boosted task independence by 30% in SEN classrooms
- Reduced disruptions by 50% using behavioral strategies
- Used sensory and role-play tools to increase engagement
Executive Assistant
Ziran Education Foundation - Education Department
London
2020.08 - 2022.08
- Supported Founder: calendar, comms, logistics
- Led intern recruitment and document translation
- Co-developed a global K-12 holistic curriculum and training program
VP Public Relations
Empower Toastmasters Club
Bangkok
2021.06 - 2022.06
- Increased meeting attendance through social content
Executive Assistant to the Chairman
King Pacific International Co. Ltd. - Chairman Office
Bangkok
2018.04 - 2020.08
- Organized schedules, meetings, and travel logistics, ensuring seamless operations
- Drafted correspondence and managed task follow-ups with meticulous attention to detail
Mandarin Teacher Volunteer
Tzu Chi Foundation
Bangkok
2019.06 - 2020.06
- Improved student engagement and performance by 25% with interactive teaching methods
- Implemented behavior management plans to enhance classroom dynamics
Front Desk Receptionist
Grand Hyatt Taipei
Taipei
2017.12 - 2018.03
- Handled 100+ guests daily, streamlined check-ins and transactions
Health and Fitness Club Receptionist
Regent Taipei
Taipei
2017.04 - 2017.11
- Increased member satisfaction and seasonal sales by 25%
Telephone Operator
Regent Taipei
Taipei
2016.08 - 2017.03
- Managed 200+ calls/day, supported 50+ admin tasks/week
Volunteer
Social Service Club (National Cheng Kung University)
Tainan
2015.10 - 2016.06
- Supported 30+ underprivileged children through creative English teaching
Education
M.A - International Child Rights & Development
King’s College London
London, England 2022.09 - 2023.09
B.A - Foreign Languages and Literature
National Cheng Kung University - NCKU
Tainan, Taiwan 2012.09 - 2016.06
Certification
- IELTS, total score: 7.5 | Reading: 8.5, Speaking: 7, Listening: 7.5, Writing: 6.5, 03/01/22
- TCSOL, The International Association for Teachers of Chinese to Speakers of Other Languages, 10/15/19
- Diploma in Teaching Chinese to Speakers of Other Languages L3, Training Qualifications UK, 09/27/19
- Diplôme d'études en langue française B2, International Centre for French Studies, 08/30/16
- Qualified Translator, 2013 Spring International Education Expo, OH Study Education Centre, 03/13/13
- IB Standard Level Certificate in English & Business Management, International Baccalaureate, 08/01/12
Languages
Chinese
English
Thai
French
Timeline
Client Advisor
Louis Vuitton Harrods
2024.02 - 2025.04
Seasonal Client Advisor
Gucci Harrods Accessories
2023.10 - 2024.01
Childline Counsellor Volunteer Trainee
NSPCC Childline
2023.03 - 2023.07
Learning Support Assistant (Early-Primary + Upper-Primary class)
Blossom House School (Motspur Park)
2023.01 - 2023.04
M.A - International Child Rights & Development
King’s College London
2022.09 - 2023.09
VP Public Relations
Empower Toastmasters Club
2021.06 - 2022.06
Executive Assistant
Ziran Education Foundation - Education Department
2020.08 - 2022.08
Mandarin Teacher Volunteer
Tzu Chi Foundation
2019.06 - 2020.06
Executive Assistant to the Chairman
King Pacific International Co. Ltd. - Chairman Office
2018.04 - 2020.08
Front Desk Receptionist
Grand Hyatt Taipei
2017.12 - 2018.03
Health and Fitness Club Receptionist
Regent Taipei
2017.04 - 2017.11
Telephone Operator
Regent Taipei
2016.08 - 2017.03
Volunteer
Social Service Club (National Cheng Kung University)
2015.10 - 2016.06
B.A - Foreign Languages and Literature
National Cheng Kung University - NCKU
2012.09 - 2016.06