Summary
Overview
Work history
Education
Certification
Languages
Timeline
Generic

Cheng-Ching (Katt) Lee

London

Summary

Multilingual Client Advisor and Executive Assistant with over 7 years of diverse experience across luxury retail, hospitality, education, and non-profit sectors. Proven record of exceeding sales targets at prestigious brands like Louis Vuitton and Gucci, alongside a strong foundation in child development, inclusive education, and executive support. Known for combining emotional intelligence, cross-cultural communication skills, and a keen eye for aesthetics to build lasting client relationships and elevate customer experiences. Passionate about nurturing both people and performance, with a global perspective shaped by work across the UK, Taiwan, Thailand, and remote collaborations. Fluent in Chinese and English, with conversational fluency in Thai and French.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Client Advisor

Louis Vuitton Harrods
London
02.2024 - 04.2025
  • Top Seller in Fashion Accessories (2024): No.1 store-wide in the category
  • Sold 16+ high-end pieces in a year, consistently exceeding team targets
  • Delivered bespoke client experiences to a global clientele
  • Cross-category expertise: menswear, womenswear, luxury bags, trunks, jewelry, watches, and designer furniture
  • Achieved 3–5 five-star client reviews per month
  • Contributed to visual merchandising and store presentation
  • Participated in advanced training programs to stay ahead of trends

Seasonal Client Advisor

Gucci Harrods Accessories
London
10.2023 - 01.2024
  • Improved sales metrics from 45.9% to 104.9%
  • Increased cross-selling from 5.6% to 8.2%, UPT from 77.4% to 78.7%
  • Built rapport through lifestyle-based recommendations
  • Supported operations: dispatches, returns, and payments

Childline Counsellor Volunteer Trainee

NSPCC Childline
London
03.2023 - 07.2023
  • Completed induction in active listening and empathetic support
  • Assisted children via phone and live chat under mentor guidance

Learning Support Assistant (Early-Primary + Upper-Primary class)

Blossom House School (Motspur Park)
London
01.2023 - 04.2023
  • Boosted task independence by 30% in SEN classrooms
  • Reduced disruptions by 50% using behavioral strategies
  • Used sensory and role-play tools to increase engagement

Executive Assistant

Ziran Education Foundation - Education Department
London
08.2020 - 08.2022
  • Supported Founder: calendar, comms, logistics
  • Led intern recruitment and document translation
  • Co-developed a global K-12 holistic curriculum and training program

VP Public Relations

Empower Toastmasters Club
Bangkok
06.2021 - 06.2022
  • Increased meeting attendance through social content

Executive Assistant to the Chairman

King Pacific International Co. Ltd. - Chairman Office
Bangkok
04.2018 - 08.2020
  • Organized schedules, meetings, and travel logistics, ensuring seamless operations
  • Drafted correspondence and managed task follow-ups with meticulous attention to detail

Mandarin Teacher Volunteer

Tzu Chi Foundation
Bangkok
06.2019 - 06.2020
  • Improved student engagement and performance by 25% with interactive teaching methods
  • Implemented behavior management plans to enhance classroom dynamics

Front Desk Receptionist

Grand Hyatt Taipei
Taipei
12.2017 - 03.2018
  • Handled 100+ guests daily, streamlined check-ins and transactions

Health and Fitness Club Receptionist

Regent Taipei
Taipei
04.2017 - 11.2017
  • Increased member satisfaction and seasonal sales by 25%

Telephone Operator

Regent Taipei
Taipei
08.2016 - 03.2017
  • Managed 200+ calls/day, supported 50+ admin tasks/week

Volunteer

Social Service Club (National Cheng Kung University)
Tainan
10.2015 - 06.2016
  • Supported 30+ underprivileged children through creative English teaching

Education

M.A - International Child Rights & Development

King’s College London
London, England
09.2022 - 09.2023

B.A - Foreign Languages and Literature

National Cheng Kung University - NCKU
Tainan, Taiwan
09.2012 - 06.2016

Certification

  • IELTS, total score: 7.5 | Reading: 8.5, Speaking: 7, Listening: 7.5, Writing: 6.5, 03/01/22
  • TCSOL, The International Association for Teachers of Chinese to Speakers of Other Languages, 10/15/19
  • Diploma in Teaching Chinese to Speakers of Other Languages L3, Training Qualifications UK, 09/27/19
  • Diplôme d'études en langue française B2, International Centre for French Studies, 08/30/16
  • Qualified Translator, 2013 Spring International Education Expo, OH Study Education Centre, 03/13/13
  • IB Standard Level Certificate in English & Business Management, International Baccalaureate, 08/01/12

Languages

Chinese
English
Thai
French

Timeline

Client Advisor

Louis Vuitton Harrods
02.2024 - 04.2025

Seasonal Client Advisor

Gucci Harrods Accessories
10.2023 - 01.2024

Childline Counsellor Volunteer Trainee

NSPCC Childline
03.2023 - 07.2023

Learning Support Assistant (Early-Primary + Upper-Primary class)

Blossom House School (Motspur Park)
01.2023 - 04.2023

M.A - International Child Rights & Development

King’s College London
09.2022 - 09.2023

VP Public Relations

Empower Toastmasters Club
06.2021 - 06.2022

Executive Assistant

Ziran Education Foundation - Education Department
08.2020 - 08.2022

Mandarin Teacher Volunteer

Tzu Chi Foundation
06.2019 - 06.2020

Executive Assistant to the Chairman

King Pacific International Co. Ltd. - Chairman Office
04.2018 - 08.2020

Front Desk Receptionist

Grand Hyatt Taipei
12.2017 - 03.2018

Health and Fitness Club Receptionist

Regent Taipei
04.2017 - 11.2017

Telephone Operator

Regent Taipei
08.2016 - 03.2017

Volunteer

Social Service Club (National Cheng Kung University)
10.2015 - 06.2016

B.A - Foreign Languages and Literature

National Cheng Kung University - NCKU
09.2012 - 06.2016
Cheng-Ching (Katt) Lee