Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Chelsie Scott

City of Edinburgh

Summary

Aviation professional with significant experience in customer service and sales, specializing in compliance with aviation regulations. Demonstrated ability to multitask and optimize scheduling for enhanced flight operations. Skilled in aircraft security, cabin equipment management, and in-flight service delivery. Committed to achieving operational excellence and improving customer satisfaction in the aviation industry.

Overview

7
7
years of professional experience

Work history

Cabin Crew Manager

Ryanair
Edinburgh
08.2018 - 11.2023
  • With 5 years of cabin crew experience, including 3 years as a Cabin Crew Manager, I have developed a strong foundation in both passenger service and crew leadership.
  • As a manager, I was responsible for ensuring smooth, efficient, and professional operations while maintaining the highest standards of safety and customer care.
  • I consistently led by example, setting high standards and coaching my team to deliver exceptional service.
  • My role required balancing operational precision with a focus on creating a welcoming, safe, and comfortable environment for passengers throughout every stage of the flight.
  • Conducted comprehensive pre-flight briefings, ensuring all crew had required documentation, and delegated tasks to align with company objectives.
  • Supervised and monitored cabin operations to ensure smooth, safe, and professional service delivery.
  • Resolved passenger and crew conflicts effectively, maintaining a calm and professional environment.
  • Analyzed operations to implement more efficient processes and strategies.
  • Ensured staff adhered to company policies, procedures, and regulatory requirements at all times.
  • Trained and mentored new crew members, providing full aircraft configuration knowledge and service protocols.
  • Adapted quickly to operational changes, ensuring performance goals and safety standards were consistently met.
  • Motivated team members with positive reinforcement and leadership coaching to drive performance and morale.
  • Demonstrated strong problem-solving skills, creating effective solutions under pressure.
  • Achieved and exceeded company targets and operational goals consistently.
  • Delivered exceptional customer service while maintaining safety and regulatory compliance.

Front of House

Marriott International
Edinburgh
11.2023 - 08.2024
  • Front of House Reception Experience
  • Delivered a warm and professional guest experience, managing check-ins, check-outs, and reservations seamlessly.
  • Utilized hotel management software to handle bookings and administrative tasks accurately.
  • Resolved guest concerns promptly and effectively, maintaining high satisfaction levels.
  • Managed multitasking responsibilities, including phone inquiries, guest support, and administrative duties.
  • Provided guests with local area knowledge and recommendations to enhance their stay.
  • Maintained a high level of accuracy and attention to detail in billing, room assignments, and recordkeeping.
  • Adapted quickly to changing situations in a fast-paced, service-driven environment.

Barista supervisor

Costa Coffee
Edinburgh
08.2024 - Current
  • Ensured strict adherence to health and safety regulations, fostering a safe working environment.
  • Trained new recruits in coffee brewing techniques to uphold service quality standards.
  • Delivered exceptional service, resulting in repeat patronage from satisfied customers.
  • Coordinated staff rotas to guarantee seamless service throughout operating hours.
  • Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
  • Assisted baristas with complex orders to ensure customer satisfaction.
  • Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
  • Supported Baristas during peak hours, maintaining excellent customer service despite high demand.

Education

GCSEs -

Portobello High School
Edinburgh

Skills

    Multitasking and scheduling

  • Retail experience
  • Customer service
  • Sales proficiency
  • Time optimization
  • Flight report preparation
  • Punctuality and reliability
  • Aviation regulations knowledge
  • In-flight meal service
  • Cabin equipment operation
  • Professional appearance maintenance
  • Aircraft security procedures
  • Duty-Free sales handling
  • Passenger safety prioritisation
  • Resilience under pressure

Personal Information

Willing To Relocate: Anywhere

Timeline

Barista supervisor

Costa Coffee
08.2024 - Current

Front of House

Marriott International
11.2023 - 08.2024

Cabin Crew Manager

Ryanair
08.2018 - 11.2023

GCSEs -

Portobello High School

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Chelsie Scott