Chelsie Pretious

Key Responsibilities:

• Support Market Wide Half Hourly Settlement Programme to ensure key milestones are met.
• Supported 65 BSC Stakeholders throughout their end-to-end qualification journey.
• Strong Collaboration with internal teams and external code to ensure end-to-end alignment.
• Reviewed compliance of documentation including pre-qualification submissions, system architecture and qualification assessment documents.
• Guide and support stakeholders on suitable qualification paths to meet internal milestones and BSC requirements.

Key Achievements:

• Presented qualifications at board level with 100% successful outcomes, delivering transitional qualification.
• Gained strong stakeholder relationships which have enabled successful qualifications and swift issue resolution due to great communication, trust and transparency.
• Resolved complex scenarios while ensuring effective communication with stakeholders and internal teams.
• Identified misalignments in information provided as part of BSC participants MHHS qualification leading to further investigation and resolution efficiently and effectively.

Key Responsibilities:

• Provide BSC support to key stakeholders including BSC Participants through regular bilateral meetings and communication.
• Maintain and analyse industry and individual stakeholders settlement performance data.
• Provide guidance to individuals falling below industry benchmarks, providing advice and training where necessary.
• Enhance customer satisfaction to enhance relationship building with effective problem-solving.
• Managed complex customer issues, resulting in high-level resolution rates.
• Collaborated cross-functionally to align departmental goals and objectives.

Key Achievements:

• Facilitating and presenting BSC working groups.
• BSC SME for the P434 Modification.
• Leading the team through moderation meetings for BSC Audits.
• Prioritised workload effectively, optimising time management.
• Guided Participants through Performance Assurance Framework Arrangements
• Proactively developed expertise with Market Wide Half Hourly Settlement, including engagement with the Data Integration Platform and Onboarding Processes.

Key Responsibilities:

• Managed a small power operations team.
• Lead delivery of major industry projects, ensuring on-time and on-budget results.
• Monitor data to identify potential concerns with power consumption or generation to resolve issues promptly.
• Improve operational efficiency by improving processes and implementing strategic plans.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

Key Achievements:

• Developed processes that enforced industry compliance and high standards.
• Conducted yearly audits and inspections to maintain quality assurance.
• Contributed to licensing of a new supplier through testing and documentation.
• Strong Stakeholder engagement, which lead to retaining customers, increasing customer base and fault resolution.
• Analysed performance metrics, identified areas for improvement in operations management.

Key Responsibilities:

• Manage supplier relationships to secure best pricing and service delivery.
• Manage employee conflicts with tactful mediation strategies.
• Track inventory levels of office supplies, preventing stock shortages.
• Update office policies to reflect changing business needs and regulations.
• Coordinate team meetings for effective communication and project alignment.
• Organised staff holiday schedules without disrupting workflow continuity.
• Support companies staff ensuring that they are happy, are able to complete their role to the best of their ability and whether their are any factors impacting their ability to perform to the best of their ability

Key Achievements:

• Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
• Facilitated staff training sessions to enhance productivity and job satisfaction.
• Coordinated facility maintenance, providing a safe and comfortable work environment.
• Managed database to maintain updated records and accuracy.
• Ensured smooth day-to-day running of the office.