Chelsey Keates
Stoke-On-Trent,Staffordshire
Summary
A trustworthy and easy going individual, eager to contribute my skills to a receptive establishment. With exceptional skills in building relationships, learning, organization and a diligent work-ethic, I love to connect with customers, patients and clients from all walks of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Prestige Dental Care
Stoke-On-Trent, Staffordshire
02.2025 - Current
- Processed payments for dental services, including cash, credit cards, and insurance claims.
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Answered patients' questions in person, by email, or by phone.
- Maintained accurate and up-to-date patient records, adhering to confidentiality regulations and data protection laws. Perfection in filing and organising referrals/ scanning lab documents on to the rego and R4 software system.
Customer Service Assistant
One Stop
Stoke-On-Trent, Staffordshire
07.2023 - Current
- Contributed positively to team dynamics and success.
- Cultivated my abilities by assisting the local community, and building relationships with customers.
- Mastered techniques for maintaining an organised and clean environment.
- Developed my critical thinking and pattern recognising skills.
- Strong expertise in food date inspections and pulling forward.
- Acquired skills in till money management, enhanced recycling and hygiene practices, and utilized extensive product and service knowledge to assist customers.
Graphic Designer
Novo Candles
Stoke-On-Trent, Staffordshire
02.2020 - 01.2022
- Volunteer work experience during college, partnered with a candle business owner.
- Created graphics for signage, packaging, and digital promotions using Adobe InDesign, Adobe Illustrator, and Figma.
- Worked within brand guidelines to achieve desired style.
- Consulted with client to understand project limitations and constraints.
- Conducted project research for informed design decision-making.
- Managed deadlines to deliver finalised functional and aesthetic materials on time.
Education
A-Levels - Graphic design, Fine art and design.
Stoke-on-Trent sixth form College
Stoke-on-Trent2023
GCSEs -
Ormiston Sir Stanley Mathews academy
Stoke-On-Trent2021
Skills
- Team collaboration
- Time management
- Product knowledge
- Cash handling
- Food safety practices
- Till management
- Problem solving
- Customer/client/patient service
- Telephone etiquette
- Refund and exchange processing
- Social media proficiency
- software/tech knowledge
- Multitasking efficiency
Languages
English
Proficient
C2
Hobbies and interests
- Painting, drawing and over-all arts and crafts. whether it be digital or traditional.
- Acoustic and Electric guitar.
- Travel.
- Physical activities such as hiking, yoga and pilates.
Certification
- Certification in paid for BBP course (Blood-borne pathogens.) (2025)
- Oliver McGowan training certificate - Training on learning disabilities and Autism. (2026)
Timeline
Dental Receptionist
Prestige Dental Care
02.2025 - Current
Customer Service Assistant
One Stop
07.2023 - Current
Graphic Designer
Novo Candles
02.2020 - 01.2022
A-Levels - Graphic design, Fine art and design.
Stoke-on-Trent sixth form College
GCSEs -
Ormiston Sir Stanley Mathews academy