Summary
Overview
Work history
Skills
Certification
Voluntary Experience
Additional information
Timeline
Generic

Chelsey Day

Andover,Hampshire

Summary

Reliable and compassionate professional with experience across healthcare, customer service, sales, and team leadership roles. Highly organised with strong communication skills and a proven ability to work independently and as part of a team. Known for building positive relationships, managing competing priorities, and delivering high standards of care and service. Particularly experienced in supporting vulnerable individuals and customers in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Health Care Assistant

Wessex Lodge Nursing Home
Whitchurch, Hampshire
10.2022 - 01.2026
  • Provide compassionate personal care and emotional support to residents
  • Assist with daily living activities while maintaining dignity and respect
  • Work closely with nurses and care teams to deliver high-quality care
  • Follow manual handling and health & safety procedures

Retention Sales Consultant

Reassured
Basingstoke, Hampshire
07.2022 - 09.2022
  • Retained existing customers by understanding needs and offering suitable solutions
  • Handled inbound and outbound calls professionally
  • Maintained accurate records and met retention targets

Sales Advisor

MAC Communications Ltd (EE)
Andover, Hampshire
02.2022 - 06.2022
  • Advised customers on mobile, broadband, and technical services
  • Resolved customer issues efficiently and professionally
  • Used persuasive communication to recommend suitable products

Team Leader

Marston’s
Andover, Hampshire
08.2019 - 01.2022
  • Led and motivated team members to meet service targets
  • Managed cash handling and daily operations
  • Trained new staff and supported team development
  • Maintained high customer service standards

Customer Service Advisor

Homebase
Andover, Hampshire
09.2018 - 11.2018
  • Assisted customers with product queries and purchases
  • Processed transactions and handled cash accurately

Skills

  • Customer service & relationship management
  • Health & social care support
  • Team leadership & staff motivation
  • Sales, retention & upselling
  • Time management & multitasking
  • Verbal & written communication
  • Cash handling & transactions
  • Microsoft Word & basic IT skills
  • Supporting individuals with special needs

Certification

  • Manual Handling Training – March 2023
  • BIIAB Level 2 Award for Personal Licence Holders – 2022
  • 7 A
  • -C GCSE’s

Voluntary Experience

Therapy Dog Nationwide, VIP Volunteer, Supported emotional wellbeing through therapy dog visits in nursing homes and community settings. Helped reduce stress and promote positive interactions.

Additional information

  • Clean driving licence
  • Comfortable using Microsoft Word, the internet, and social media
  • Strong interest in animal welfare

Timeline

Health Care Assistant

Wessex Lodge Nursing Home
10.2022 - 01.2026

Retention Sales Consultant

Reassured
07.2022 - 09.2022

Sales Advisor

MAC Communications Ltd (EE)
02.2022 - 06.2022

Team Leader

Marston’s
08.2019 - 01.2022

Customer Service Advisor

Homebase
09.2018 - 11.2018
Chelsey Day