Summary
Overview
Work history
Skills
Certification
Voluntary Experience
Additional information
Timeline
Generic

Chelsey Day

Andover,Hampshire

Summary

Reliable and compassionate professional with experience across healthcare, customer service, sales, and team leadership roles. Highly organised with strong communication skills and a proven ability to work independently and as part of a team. Known for building positive relationships, managing competing priorities, and delivering high standards of care and service. Particularly experienced in supporting vulnerable individuals and customers in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Health Care Assistant

Wessex Lodge Nursing Home
Whitchurch, Hampshire
2022.10 - 2026.01
  • Provide compassionate personal care and emotional support to residents
  • Assist with daily living activities while maintaining dignity and respect
  • Work closely with nurses and care teams to deliver high-quality care
  • Follow manual handling and health & safety procedures

Retention Sales Consultant

Reassured
Basingstoke, Hampshire
2022.07 - 2022.09
  • Retained existing customers by understanding needs and offering suitable solutions
  • Handled inbound and outbound calls professionally
  • Maintained accurate records and met retention targets

Sales Advisor

MAC Communications Ltd (EE)
Andover, Hampshire
2022.02 - 2022.06
  • Advised customers on mobile, broadband, and technical services
  • Resolved customer issues efficiently and professionally
  • Used persuasive communication to recommend suitable products

Team Leader

Marston’s
Andover, Hampshire
2019.08 - 2022.01
  • Led and motivated team members to meet service targets
  • Managed cash handling and daily operations
  • Trained new staff and supported team development
  • Maintained high customer service standards

Customer Service Advisor

Homebase
Andover, Hampshire
2018.09 - 2018.11
  • Assisted customers with product queries and purchases
  • Processed transactions and handled cash accurately

Skills

  • Customer service & relationship management
  • Health & social care support
  • Team leadership & staff motivation
  • Sales, retention & upselling
  • Time management & multitasking
  • Verbal & written communication
  • Cash handling & transactions
  • Microsoft Word & basic IT skills
  • Supporting individuals with special needs

Certification

  • Manual Handling Training – March 2023
  • BIIAB Level 2 Award for Personal Licence Holders – 2022
  • 7 A
  • -C GCSE’s

Voluntary Experience

Therapy Dog Nationwide, VIP Volunteer, Supported emotional wellbeing through therapy dog visits in nursing homes and community settings. Helped reduce stress and promote positive interactions.

Additional information

  • Clean driving licence
  • Comfortable using Microsoft Word, the internet, and social media
  • Strong interest in animal welfare

Timeline

Health Care Assistant

Wessex Lodge Nursing Home
2022.10 - 2026.01

Retention Sales Consultant

Reassured
2022.07 - 2022.09

Sales Advisor

MAC Communications Ltd (EE)
2022.02 - 2022.06

Team Leader

Marston’s
2019.08 - 2022.01

Customer Service Advisor

Homebase
2018.09 - 2018.11
Chelsey Day