Chelsea Woodward

• Led collaborative efforts with senior leadership to implement change strategies aligned with business goals.
• Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
• Spearheaded rebranding initiatives to boost brand awareness and realign with contract values and mission.
• Created innovative sharepoint, yammer and teams posts and schedules to drive engagement with Change.
• Executed communication plans with consistent, transparent and tailored messages for diverse audiences.
• Conducted stakeholder research and analysis to identify emerging opportunities
• Created professional business correspondence, spreadsheets and presentations.
• Produced analytics reports to evaluate campaign performance and engagement.
• Worked collaboratively with vendors to complete projects according to schedule and specifications.
• Oversaw development and delivery of relevant training programs for successful adoption of changes.
• Led and motivated talented project teams, achieving targets within stipulated deadlines.
• Established and maintained KPIs, providing regular reports and updates to senior management.
• Managed desires and expectations for key stakeholders across numerous high-value projects.
• Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
• Secured new business opportunities by conducting research and networking.
• Developed analytics tools to track project progress and impact.
• Built relationships with stakeholders through outstanding client management skills.

• Conduct sanctions screenings against clients using Fircosoft/GTX
• Approve, query or reject client payments on locked accounts within a timely manner
• Cross reference client payment rationale with SOW/SOF for any flagged payments
• Screening for new and or adverse media relating to our clients
• Updating client information accurately
• Ensuring all security checks are conducted while updating client information as well as verifying document certification and client signatures

• Key work areas include; Continuous Improvement
• Client Experience and System Deployment
• Working closely with the MI Data Specialist in order to scope areas for improvement
• Driving adoption of new systems and process' and providing training where required
• End to end processing mapping, within Visio but more so internal mapping system ‘Aris'.
• Read, write & own procedures for all areas within Operations

• Cross trained in various roles & departments - Nominated as contact centre representative for operations 2019 road mapping session
• SME for implementation of new telephony system
• Updated client data with strong accuracy and systems knowledge.
• Handled cash deposits safely and upheld security protocols.
• Guided customers through online service options to enhance banking efficiency.
• Boosted client satisfaction with warm, reassuring service style.
• Resolved queries within target timeframes during peak periods.

Grades C-D (English Literature, Business Studies, Photography & World Development