Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Chelsea Wood

Insurance Agent
Basingstoke,ENG

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Processing Consultant

Reassured
Basingstoke
09.2019 - Current
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Provided coverage option information to assist clients in protecting assets.
  • Obtained underwriting approval by completing application for coverage.
  • Maintained high standards of customer service by building relationships with clients.
  • Promoted products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Created and updated records and files to maintain document compliance.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Team Leader

Tesco PLC
Basingstoke
01.2015 - 08.2019
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Managed team of 18 employees, overseeing the training, and professional growth of employees
  • Supported Store manager in improving operations and resolving issues to deliver top-notch customer service
  • Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions
  • Dealt with customer complaints and rectified product and service issues
  • Analysed departmental documents for appropriate distribution and filing.

Customer Assistant

Tesco PLC
01.2014 - 12.2015

Waitress

Roosters Piri Piri
01.2012 - 12.2014
  • Stocked newly delivered inventory in storage, kitchen and food prep stations
  • Greeted guests in pleasant and courteous manner
  • Replenished salad bar items when dressings, toppings, lettuce and fruit were running low
  • Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance
  • Answered questions about menu selections and made recommendations when requested.

General Assistant

Premier Stores
01.2011 - 12.2012

Education

BTEC Level 3 Diploma - Health And Social Care

Queen Mary's College
Basingstoke
09.2012 - 01.2014

GCSE -

Cranbourne Business and Enterprise College
09.2009 - 06.2012

Skills

  • Word processing
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Additional Information

  • Driver's License: Cars
  • TQUK , Level 3 Award in Emergency First Aid at Work (RQF)

Timeline

Processing Consultant

Reassured
09.2019 - Current

Team Leader

Tesco PLC
01.2015 - 08.2019

Customer Assistant

Tesco PLC
01.2014 - 12.2015

BTEC Level 3 Diploma - Health And Social Care

Queen Mary's College
09.2012 - 01.2014

Waitress

Roosters Piri Piri
01.2012 - 12.2014

General Assistant

Premier Stores
01.2011 - 12.2012

GCSE -

Cranbourne Business and Enterprise College
09.2009 - 06.2012

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Chelsea WoodInsurance Agent