Summary
Overview
Work history
Education
Skills
Interests
Timeline
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CHELSEA TOYE

Stoke-on-Trent,Staffordshire

Summary

I am an enthusiastic, hardworking self-motivated individual currently looking for a full-time admin role. With excellent customer service, organisational skills and a passion for learning, I am a flexible, positive addition to any team.

Overview

6
6
years of professional experience

Work history

Specialist Sales Support

Leoni Wiring Systems UK
Stoke-on-Trent, Staffordshire
09.2022 - 10.2023
  • I help the sales team by chasing the customers for overdue invoices also creating manual invoices and credit notes as requested
  • Our team picks up a variety of different tasks dependant on what the sales team need at the time.
  • Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
  • Assisted with ad-hoc administrative support for improved department operations.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Practiced confidentiality with information to comply with privacy guidelines.

UK Sales Support

ProcamTake2
London
09.2022 - 11.2022
  • I monitored and updated the CRM daily with any new potential leads and progression
  • Also transferred all the data from the excel CRM spreadsheet to Monday.com to start a new updated CRM for the team to access and stay up to date with.
  • Wrote professional letters, emails and memoranda for business communication.

Consumer Care Advisor

Franke - Central Services
Stoke-on-Trent
07.2021 - 12.2021
  • I assisted customers through inbound/outbound calls and emails to troubleshoot the problems they were experiencing with their taps and sinks to advise the correct spare parts for them
  • I had to determine whether they were within warranty period and had the correct document to prove that in order to send parts out for free, if not, I directed them to the correct webpage to order online or took payments over the phone whilst remaining GDPR compliant.

Contact Centre Advisor

Ironmongery Direct
06.2017 - 09.2018
  • Increased client retention by building instant rapport and establishing customer trust.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Attended regular product training to enhance customer advice.
  • Met call time quotas with concise communication and following established scripts.
  • Acted as first point of contact for customer issues and queries.

Education

BA(hons) - Experimental Film Production

Staffordshire University

Diploma - Business

South Essex College

Diploma - Creative Media

South Essex College

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South Essex College

Skills

  • Admin
  • Microsoft Office literate
  • MS Office Suite
  • Data entry
  • Calendar management
  • Attention to Detail

Interests

Houseplants. Learning to play bass guitar. Running and skateboarding. Film making. Live music events. Travelling.

Timeline

Specialist Sales Support

Leoni Wiring Systems UK
09.2022 - 10.2023

UK Sales Support

ProcamTake2
09.2022 - 11.2022

Consumer Care Advisor

Franke - Central Services
07.2021 - 12.2021

Contact Centre Advisor

Ironmongery Direct
06.2017 - 09.2018

BA(hons) - Experimental Film Production

Staffordshire University

Diploma - Business

South Essex College

Diploma - Creative Media

South Essex College

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South Essex College

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CHELSEA TOYE