Chelsea Rasool
Stirling,Stirling
Summary
Creative and driven journalism student a year away from completing her studies seeking experience in news reporting and feature writing. Skilled in researching, fact-checking and interviewing sources. Writes clearly and meets tight deadlines. I am organised, dependable and can manage multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Customer Service Advisor
Euro Garages
Stirling, Stirlingshire
02.2022 - 03.2023
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Stocked and replenished shelves to ensure customers had the best experience.
- Used POS system and handled cash
Volunteer Worker
Angel Eyes
Jordanstown, Antrim and Newtownabbey
01.2019 - 01.2020
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Reported dangerous incidents to mitigate further risks to health and safety of staff and service users.
- Assisted with running group sessions, encouraging members to actively participate for improved support.
- Executed community programmes aimed toward teenagers and young adults.
- Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
Education
Bachelor of Arts - Journalism and film & media
University of Stirling
Stirling 09/2020 -
A-Levels -
Belfast High School
Newtownabbey 09/2018 - 06/2020
GCSEs -
Belfast High School
Newtownabbey 09/2013 - 06/2018
Skills
- Interviewing skills
- Excellent grammar and spelling
- Moderate knowledge of shorthand note-taking
- Deadline management
- Team contribution
- Providing news coverage and feature articles for print and online
- Editing stories to meet standards for reporting and following in-house style guidelines
- Researching and investigating topics to write factual articles with current information and insights
Read my work for the student newspaper
https://brignews.com/author/crasool/
Timeline
Customer Service Advisor
Euro Garages
02.2022 - 03.2023
Volunteer Worker
Angel Eyes
01.2019 - 01.2020
Bachelor of Arts - Journalism and film & media
University of Stirling
09/2020 -
A-Levels -
Belfast High School
09/2018 - 06/2020
GCSEs -
Belfast High School
09/2013 - 06/2018
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