CHELSEA OSI-EFA
Gravesend
Summary
Adaptable professional with experience in project and operational support, gleaned from time working in organisations like BT, Nuffield Health, South East Water and the University of East Anglia. Demonstrates outstanding written and verbal communication skills, alongside strong telephone etiquette and diary management capabilities. Possesses exceptional interpersonal skills, and a solid background in client relationship management and customer service. Experienced in processing invoices and financial transactions with a keen eye for detail. Committed to leveraging skills and taking on challenges to meet company objectives.
Overview
3
3
years of professional experience
Work history
Interim Developer Services Advisor
South East Water (Huntress Recruitment)
Snodland, Kent
03.2025 - 04.2025
- Dealt with 30+ email and phone enquiries per day with external clients developing large-scale construction projects that required water connections.
- Processed invoices and handled financial transactions with accuracy, ensuring all payments for new water connections and services were logged.
- Supported estimators by using CAD systems to map out service plans, ensuring technical information was prepared correctly.
- Utilised compliance protocol by checking applications for new projects against OFWAT policies and regulations.
- Maintained communication across internal departments to track project progress and meet KPIs.
- Designed innovative applications to meet client specifications.
Client Services Administrator
Nuffield Health Barclays
Canary Wharf, Tower Hamlets
03.2024 - 02.2025
- First point of contact for client inquiries in a corporate environment, serving the needs of over 10,000 employees in Barclays UK headquarters
- Managed daily diaries for massage therapists, medical professionals and personal trainers, scheduling appointments, classes and managing staff absences.
- Engaged in facilities management by reporting all building faults to the engineering team and tracking remedial works to meet health and safety compliance standards.
- Handled GP and physiotherapy payments and medical records in strict accordance with GDPR protocols; zero breaches recorded.
- Processed new memberships, pursued membership arrears, and cancellations, and successfully upsold memberships.
- Undertook front-of-house duties alone including opening/closing procedures, while maintaining a welcoming and professional environment.
Project Management Intern
University of East Anglia
Norwich, Norfolk
11.2022 - 03.2023
- Led a project aimed at improving student satisfaction within the Philosophy, Politics, and Language departments by identifying key areas for improvement
- Collaborated with another student to design and create detailed surveys, gathering feedback from peers on their experiences and satisfaction levels within these departments
- Disseminated the surveys, analysed responses, and identified common trends and areas where students felt improvements were needed
- Developed targeted strategies to address the concerns raised
- Delivered a final report and presentation to university leadership, offering quantitative recommendations for increasing student satisfaction and engagement within the PPL department
ESG, Public Affairs and Policy Intern
BT Group
Aldgate, City of London
07.2022 - 09.2022
- Conducted in-depth, independent research into the causes and impacts of the cost of living crisis, focusing on economic, social, and politics factors
- Demonstrated pro-activity by identifying key areas for investigation and gathering relevant data, contributing to a comprehensive understanding of the issue within the landscape of BT's corporate strategy
- Applied strong research and analytical skills to compile reports and policy recommendations, ensuring alignment with BT's public affairs, policy and ESG goals
- Researched pathways to lead BT to potentially becoming a B-Corp company
- Compiled and presented research findings in a professional PowerPoint presentation to senior leadership at BT, showcasing initiative and clear communication.
Education
Diploma of Higher Education -
University of East Anglia
A-Levels - Spanish, Economics and Politics
Mayfield Grammar School
GCSEs -
Mayfield Grammar School
Skills
- Survey design
- Microsoft Office Suite proficiency
- KPI monitoring
- Compliance regulation understanding
- Data analysis
- Telephone etiquette
- Scheduling coordination
- Project coordination
- Excellent written and verbal communication skills
- Diary management
- Processing invoices and financial transactions
Languages
Spanish
Intermediate
Timeline
Interim Developer Services Advisor
South East Water (Huntress Recruitment)
03.2025 - 04.2025
Client Services Administrator
Nuffield Health Barclays
03.2024 - 02.2025
Project Management Intern
University of East Anglia
11.2022 - 03.2023
ESG, Public Affairs and Policy Intern
BT Group
07.2022 - 09.2022
A-Levels - Spanish, Economics and Politics
Mayfield Grammar School
GCSEs -
Mayfield Grammar School
Diploma of Higher Education -
University of East Anglia
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