CHELSEA OSI-EFA
Gravesend
Summary
Polite and professional person with experience in a diverse range of areas including utilities, ESG and customer-facing roles. Has worked for South East Water, Nuffield Health, BT and the University of East Anglia. Demonstrable background of strong communication, organizational and problem-solving skills. Proficient in customer service, application processing, scheduling, and CAD system use. Solid knowledge of water company infrastructure and pipework layouts. Skilled at cross-team coordination and maintaining accurate records to support smooth project execution. Versatile professional with background in collaborative tech environment, now seeking to leverage transferable skills in new field. Demonstrates proficiency in coding, problem-solving, and project management developed through practical experience. Eager to bring these capabilities to new role, contributing to meaningful and impactful projects.
Overview
3
3
years of professional experience
Work History
Interim Developer Services Advisor
South East Water (Huntress Recruitment)
03.2025 - 04.2025
- Whilst positioned as an interim Developer Services Advisor, I provided clear advice and guidance to developers regarding new connections, water mains requisitions, and service requirements.
- Supported estimators by using CAD systems to assist with new service layouts, ensuring technical information was prepared correctly.
- Processed and logged customer payments accurately, maintaining financial integrity and clear records.
- Maintained regular communication with internal departments to resolve issues, track progress, and ensure smooth project handovers.
- Took personal responsibility for workload and customer satisfaction, consistently meeting service-level targets and contributing to a high-performing team environment.
Client Services Administrator
Nuffield Health Barclays
03.2024 - 02.2025
- First point of contact for client inquiries in a busy corporate environment, serving the needs of over 10,000 employees in Barclays UK corporate headquarters
- Managed patient appointments, including booking, rescheduling, and cancellations, using online databases, ensuring all appointments were handled with confidentiality and accuracy.
- Acted as the first point of contact for patients, addressing queries and providing timely and accurate information via phone and email.
- Filed, photocopied, and scanned patient records, ensuring all documents were organized and ready for review ahead of clinic lists.
- Processed payments for appointments, including blood tests, while maintaining a high level of professionalism and attention to detail.
- Maintained confidentiality and adhered to high standards of patient care while managing sensitive information.
- Answered patients' questions in person, by email, or by phone.
Project Management Intern
University of East Anglia
11.2022 - 03.2023
- Led a project aimed at improving student satisfaction within the Philosophy, Politics, and Language departments by identifying key areas for improvement
- Collaborated with another student to design and create detailed surveys, gathering feedback from peers on their experiences and satisfaction levels within these departments
- Disseminated the surveys, analysed responses, and identified common trends and areas where students felt improvements were needed
- Developed targeted strategies to address the concerns raised
- Delivered a final report and presentation to university leadership, offering data-driven recommendations for increasing student satisfaction and engagement within the PPL department
ESG, Public Affairs and Policy Intern
BT Group
07.2022 - 09.2022
- Conducted in-depth, independent research into the causes and impacts of the cost of living crisis, focusing on economic, social, and politics factors
- Demonstrated pro-activity by identifying key areas for investigation and gathering relevant data, contributing to a comprehensive understanding of the issue within the landscape of BT's corporate strategy
- Applied strong research and analytical skills to compile reports and policy recommendations, ensuring alignment with BT's public affairs, policy and ESG goals
- Researched pathways to lead BT to potentially becoming a B-Corp company
Education
Diploma of Higher Education -
University of East Anglia
07.2023
A-Levels - Spanish, Economics and Politics
Mayfield Grammar School
07.2019
GCSEs -
Mayfield Grammar School
07.2017
Skills
- Microsoft Office
- Data analysis
- CAD software proficiency
- Water industry and engineering knowledge
- Invoice processing
- Multi-project coordination
- Application logging
- Great telephone manner
Languages
Spanish
Intermediate
B1
Timeline
Interim Developer Services Advisor
South East Water (Huntress Recruitment)
03.2025 - 04.2025
Client Services Administrator
Nuffield Health Barclays
03.2024 - 02.2025
Project Management Intern
University of East Anglia
11.2022 - 03.2023
ESG, Public Affairs and Policy Intern
BT Group
07.2022 - 09.2022
A-Levels - Spanish, Economics and Politics
Mayfield Grammar School
GCSEs -
Mayfield Grammar School
Diploma of Higher Education -
University of East Anglia
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