CHELSEA MOFFATT
St Helens,WA9
Summary
Detail-oriented professional with expertise in IT systems, including BisTrack. Demonstrates strong organisational skills in managing priorities and deadlines while ensuring accuracy in audits and invoicing. Effective in enhancing customer service and mentoring team members. Resourceful problem solver, committed to driving operational efficiency and supporting team development.
Overview
9
9
years of professional experience
Work history
Sales Operations & Audit Manager
Cheshire Mouldings
St Helens
2018.11 - 2026.06
- Promoted in January 2025 to a key role responsible for auditing all orders processed across the business, ensuring accuracy and compliance.
- Oversaw invoicing for all outgoing orders, ensuring accuracy in revenue tracking and supporting financial operations.
- Accurately processed customer orders using BisTrack software, maintaining a high standard of attention to detail.
- Managed central sales enquiries inbox, ensuring prompt and professional handling of all customer communications.
- Acts as a key point of contact for internal order and invoicing queries, supporting operational efficiency and customer satisfaction.
- Mentored internal sales team, assisting with queries and training new staff to enhance overall team capability.
- Initially joined in a customer service and sales role, managing incoming calls and emails for orders, quotations, complaints, and general enquiries.
- Proficient in BisTrack, with a strong ability to quickly learn and adapt to new systems and processes.
Admin Assistant
FDR Law
Warrington & Frodsham
2018.02 - 2018.11
- Executed front-of-house duties, managing client reception and handling telephone enquiries efficiently.
- Engaged professionally with clients both in person and over the phone, ensuring clear communication.
- Streamlined maintenance of confidential client files across various internal software systems.
- Prioritised tasks effectively while maintaining a high level of accuracy.
Customer Service Advisor
Arrow XL
Wigan
2017.06 - 2017.12
- Managed inbound and outbound calls, addressing customer queries and complaints to enhance satisfaction.
- Assisted customers in tracking deliveries and resolving service issues to ensure timely solutions.
- Utilised multiple systems to organise logistics and maintain accurate customer information.
Education
GCSEs - English Language & Literature, Mathematics, Science, Geography, Catering, Physical Education
St Cuthbert’s Catholic High School
St Helens, St. HelensSkills
- Audit accuracy
- Task management
- Software proficiency
- Problem-Solving: Calm and resourceful in fast-paced environments
- Team mentoring
- Customer Service: Strong interpersonal and communication abilities
References
Available upon request.
Interests
I enjoy travelling, particularly to visit family overseas, and regularly spend time socialising with family and friends to relax and unwind.
Timeline
Sales Operations & Audit Manager
Cheshire Mouldings
2018.11 - 2026.06
Admin Assistant
FDR Law
2018.02 - 2018.11
Customer Service Advisor
Arrow XL
2017.06 - 2017.12
GCSEs - English Language & Literature, Mathematics, Science, Geography, Catering, Physical Education
St Cuthbert’s Catholic High School