Chelsea McCabe
Perth,Perthshire
Summary
Dedicated individual with a strong understanding of child development and the importance of play. Demonstrate effective communication skills, empathy, and understanding, with notable experience in additional support needs and the importance of individual needs. Proven ability to perform to a high standard, lead play activities, and build trust with children. Knowledgeable in health and safety protocols and child protection measures. Excel both independently and as part of a team, showcasing patience, tolerance, and positivity. Committed to fostering a safe and nurturing environment for children's growth and development.
Overview
12
12
years of professional experience
Work History
Play assistant
Perth and Kinross Council
Perth
12.2024 - Current
- Scheduled and supervised outdoor activities, promoting physical activity and health awareness among the children.
- Managed clean-up tasks after each session, maintaining a tidy and organised play area for seamless operations daily.
- Administered first aid when necessary ensuring immediate care during minor accidents or injuries.
- Ensured child safety by implementing comprehensive supervision procedures during playtime.
- Boosted children's creativity by organising imaginative play sessions.
- Facilitated storytelling sessions that stimulated interest in literature amongst young ones.
- Assisted in the preparation of materials for craft activities, facilitating an enhanced hands-on learning experience for the children.
- Supported children with special needs enabling equal participation opportunities during all activities conducted at the facility.
- Assisted teachers in classroom management tasks enhancing organisation and efficiency within the learning space.
- Interacted effectively with each child according to their individual needs resulting in personalised attention and care being delivered constantly.
- Adhered strictly to all childcare regulations and guidelines guaranteeing compliance at all times.
- Promoted and enforced positive play and interaction at all times.
- Confidently communicated with colleagues and children.
- Provided healthy, safe and secure play spaces.
- Dealt with injuries and emergencies promptly and efficiently.
- Developed positive relationships with young people, parents and professionals.
- Engaged small groups of children in singing, crafts and other expressive arts activities.
- Prepared safe and nutritional snacks and promoted good manners at meal times.
- Kept confidential all matters related to children, staff members and management or operational issues.
- Conducted non-verbal, verbal and written forms of communication depending on child requirements.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
Administrative assistant
Home Heating Services
Perth
02.2020 - 07.2022
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Organised client meetings, prepared agendas and took detailed minutes.
- Contributed to team effort by accomplishing related results as needed.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Developed strong customer relationships by providing excellent service.
- Resolved customer complaints promptly, leading to improved brand reputation.
- Improved rapport with existing clients through regular communication and relationship management.
Energy Sales Representative
SSE
Perth
10.2016 - 06.2020
- Engaged actively in cross-selling other related services from the company portfolio whilst interacting with clients.
- Coordinated with after-sales support team, ensuring smooth transition post-purchase for complete customer satisfaction.
- Identified profitable opportunities within the energy sector, contributing to business expansion.
- Increased market visibility by participating in energy industry events.
- Updated job knowledge regularly by attending educational workshops and seminars in the energy industry.
- Resolved customer complaints promptly, leading to improved brand reputation.
- Developed strong customer relationships by providing excellent service.
- Promoted special offers or discounts effectively during client interactions, driving increased sales volumes.
- Assisted potential clients to select right energy solutions for their needs.
- Maintained accurate records of all sales activities using CRM software, enhancing performance tracking capability.
- Achieved monthly sales and performance KPIs for improved team success.
- Built rapport with new and existing customers to boost client retention.
- Tracked customer satisfaction rates and resolved reported complaints.
- Coordinated deliveries to facilitate smooth operations.
- Assisted technicians in locating specific parts to expedite repair processes.
- Expedited urgent part orders, ensuring minimal disruption to services.
- Tracked shipments to provide accurate delivery timelines for customers.
- Coached individuals during practical sessions to improve technique and skill application.
- Delivered hands-on support during practical exercises for enhanced skill acquisition.
Customer Service Agent
Aviva
Perth
06.2016 - 10.2016
- Handled customer complaints tactfully, restoring faith in services provided.
- Evaluated potential risks for appropriate policy recommendation.
- Achieved sales targets through proactive customer engagement.
- Assessed complex insurance documents, ensuring clarity and transparency for clients.
- Promoted new insurance products to expand customer base.
- Collaborated with underwriters for precise risk assessment.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Performed administrative duties contributing towards smooth store operations.
Customer Sales Assistant
Warren James
Perth
06.2015 - 06.2016
- Maintained shop floor cleanliness for an inviting shopping environment.
- Delivered professional representation of brand during interactions with customers.
- Resolved queries swiftly, contributing to positive customer experience.
- Prioritised tasks effectively in fast-paced retail settings.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Responded to customer inquiries promptly, delivering exceptional after-sales service.
- Demonstrated intricate details of jewellery pieces, enhancing client understanding and appreciation.
- Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
Healthcare Support Worker
Private Sector
Perth
06.2013 - 06.2015
- Maintained a clean, safe environment for all patients.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Provided companionship and emotional support to distressed or lonely residents.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Practised infection control standards to maintain patient health and safety.
- Worked closely with multidisciplinary team to deliver holistic care.
- Provided emotional support for patients and their families during difficult times.
- Attended mandatory training courses on regular basis to keep skills updated.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Documented patient observations accurately for healthcare team's reference.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Education
NQ Level 6 - Social Services Children and Young People
UHI Perth
Perth 09.2024 -
Higher National Diploma - Dance and Performing Arts
Edinburgh Telford College
Edinburgh 09.2012 - 06.2013
SVQ Level 3 - Business Administration
Perth and Kinross Council
Perth 06.2012 - 05.2013
Certificate of Higher Education - Various
Perth Grammar School
Perth 08.2010 - 05.2012
Skills
- Effective communication skills
- Understanding of child development and the importance of play
- Perform to a high standard
- Additional Support Needs experience
- Empathy and understanding
- Leadership in play activities
- Patience and tolerance
- Building trust with children
- Knowledgeable in health and safety
- Understanding of child protection
- Work very well in a team and independently
Affiliations
- Quality family time
- Walks and outdoor activities
Timeline
Play assistant
Perth and Kinross Council
12.2024 - Current
NQ Level 6 - Social Services Children and Young People
UHI Perth
09.2024 -
Administrative assistant
Home Heating Services
02.2020 - 07.2022
Energy Sales Representative
SSE
10.2016 - 06.2020
Customer Service Agent
Aviva
06.2016 - 10.2016
Customer Sales Assistant
Warren James
06.2015 - 06.2016
Healthcare Support Worker
Private Sector
06.2013 - 06.2015
Higher National Diploma - Dance and Performing Arts
Edinburgh Telford College
09.2012 - 06.2013
SVQ Level 3 - Business Administration
Perth and Kinross Council
06.2012 - 05.2013
Certificate of Higher Education - Various
Perth Grammar School
08.2010 - 05.2012
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