Chelsea Marie Miles
Cardiff
Summary
I am an energetic and enthusiastic person that enjoys a challenge and achieving personal goals. I enjoy communicating with people and being a team player. I am a highly motivated individual that is punctual and hard working.
Overview
8
8
years of post-secondary education
2027
2027
years of professional experience
Work history
Apprentice
Hairlounge
- Greeting Customers / Make Refreshments
- Updating Computer Systems
- Wash/Blow Dry Hair
- Clean and Prepare Salon
- Up-selling Products
Apprentice
Aqua Hair Design
2011.11
- Greeting Customers / Make Refreshments
- Updating Computer Systems
- Wash/Blow Dry Hair
- Clean and Prepare Salon
- Up-selling Products
British Gas
- 2026.07
- Handling electrical emergencies
- Handling gas emergencies
- Identifying financial crime
- Complaint handling
- Processing claims
- Payment plans
- Booking breakdown appointments
- Resolving customer account queries
- Booking inspection visits
- (conduit) (call centre present)
Senior stylist
Ellegance
2014.11 - 2015.01
- Greeting customers/make refreshments
- Updating computer systems
- Wash/blow dry hair
- Clean and prepare salon
- Up selling products
- Cutting and coloring hair
- Refreshment courses
- Color courses
- Hair up courses
Part-time
Jack Jones
2011.11 - 2012.07
- Greeting customers
- Tills, taking payments in cash and card with PDQ machine
- Money handling
- Up selling products
- Making targets
- Service
- Being polite and helping customers
Financial assistant
Motonovo finance
Cardiff
2016.09 - 2026.08
A Collections Advisor or Finance Collections role at MotoNovo Finance focuses on helping customers who have missed or may struggle to make their loan repayments. The goal is to recover payments while treating customers fairly and following UK financial regulations.
Typical responsibilities include:
- Contacting customers by phone, email, or letter about overdue payments.
- Understanding customers' financial circumstances and listening to their concerns.
- Agreeing affordable repayment plans where appropriate.
- Updating customer records accurately after each interaction.
- Monitoring accounts with missed or late payments.
- Escalating complex cases to specialist teams when necessary.
- Following policies set by the Financial Conduct Authority to ensure fair treatment of customers.
- Working towards performance targets such as customer satisfaction, collections, and quality standards.
Education
High School -
Corpus Christi High School
2005.01 - 2012.01
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St David’s college
2012.01 - 2013.01
Skills
- I consider myself to be a self-motivated and articulate person with excellent interpersonal skills I am a good listener and communicator and possess good organizational skills I am a caring and kind person that is committed and works well as part of a team and I am willing to learn new skills in order to further any professional development
References
- Corpus Christi ASST Head Teacher, 02920 761893, Corpus Christi High School, Ty Draw Road, Lisvane, Cardiff, CF23 6XL
- K P, Morris, Tutor Teacher, 029 2049 8555, St David’s College, Ty-Gwyn Road, Cardiff, CF23 5QD
- Mrs., Cucinella, Managers, 029 2061 6525, Aqua Hair Design, Birch grove, Cardiff, CF14 4AE
- Richard, Jones, Hair lounge, Hair lounge, Welfield road, Cardiff
- Luke, Islam, 0800 882 4231, Custom house, 41 Dock view road, Barry, Cf63 4ae, Other references on request
Hobbies & Interests
FASHION, MUSIC, BASEBALL, COOKING,HAIR
Achievements/Awards
In 2010 I was chosen to go to Belarus to work and impose a play scheme in an orphanage. I learnt to work with blind and deaf children/teenagers. Also in the past run and fun raised for charities for other. I have also worked in my grandma’s care home caring for the residents and the elderly., I have represented Wales in Dancing and won the World Championships. I also represented Wales in the Championships.
Timeline
Financial assistant
Motonovo finance
2016.09 - 2026.08
Senior stylist
Ellegance
2014.11 - 2015.01
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St David’s college
2012.01 - 2013.01
Apprentice
Aqua Hair Design
2011.11
Part-time
Jack Jones
2011.11 - 2012.07
High School -
Corpus Christi High School
2005.01 - 2012.01
Apprentice
Hairlounge
British Gas
- 2026.07