Microsoft Excel
Chelsea Jones
Administration
Nelson
Summary
Proactive Administration Officer known for strong organisational and communication skills. Adept in managing office operations and supporting team efficiency. Capable of driving streamlined processes and enhancing workplace productivity.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Administration officer
PC Mobility Services LTD
Pengam, Caerphilly County Borough
07.2012 - Current
- Cultivated and deepened relationships with customers by providing exceptional service.
- Coordinated travel arrangements efficiently, facilitating the engineers daily route.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Managed database to maintain updated records and accuracy.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
- Provided clients with accurate cost estimations.
- Managed digital databases and physical file systems.
- Kept an updated database of client contacts; improved customer relationship management.
- Fielded telephone calls professionally, ensuring customer satisfaction.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered tailored assistance to customers with disabilities.
- Managed client communications, ensuring high quality customer service.
Education
A-Levels - Executive Business and Administration NVQ Level 3
Ystrad Mynanch College
Ystrad Mynach, Caerphilly County Borough 09.2011 - 06.2012
NVQ Level 2 - Business and Administration NVQ Level 2
Ystrad Mynach College
Ystrad Mynach, Caerphilly County Borough 09.2010 - 09.2011
Accountancy - Accounting
Ystrad Mynanch College
Ystrad Mynach, Caerphilly County Borough 09.2011 - 06.2012
Skills
Enquiry management
Software
Outlook
In house database
Timeline
Administration officer
PC Mobility Services LTD
07.2012 - Current
A-Levels - Executive Business and Administration NVQ Level 3
Ystrad Mynanch College
09.2011 - 06.2012
Accountancy - Accounting
Ystrad Mynanch College
09.2011 - 06.2012
NVQ Level 2 - Business and Administration NVQ Level 2
Ystrad Mynach College
09.2010 - 09.2011
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