Summary
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Chelsea Hines

Blackheath,City of London

Summary

Dedicated professional with a strong focus on customer retention and brand promotion, leveraging skills in sales target achievement and effective listening. Demonstrates expertise in complaint handling, cash handling, and stock control to ensure seamless operations. Committed to fostering positive customer experiences through empathy and initiative taking, while excelling in order fulfilment and returns processing. Aims to drive business success through strategic sales reporting and price tagging.

Work history

Care giver

Home instead
Charlton, London
  • Managed housekeeping tasks to provide a safe home environment.
  • Maintained a clean environment to promote patient hygiene.
  • Assisted patients in mobility around the house; prevented accidents.
  • Facilitated communication between patients and healthcare professionals for clear understanding of conditions.
  • Liaised with healthcare providers about patient progress; ensured cohesive care plan.
  • Helped patients with personal hygiene tasks, maintaining dignity and self-respect.
  • Adapted care plans to meet individual needs, enhancing comfort level of patients.
  • Conducted regular physical exercise sessions, promoting mobility and physical health.

Cleaner

Sparkles
London, London
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Ensured the provision of clean towels and toiletries for homeowners satisfaction.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.

Bar staff/manager

Danny Green
London, London
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

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Alladds
London, Londoon
  • Carried out duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Carpet sales assistant

Home fabrics
Kent, Kent
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Assisted customers with product selection for optimal satisfaction.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Utilised communication skills to provide detailed product information.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Offered personalised shopping advice to enhance customer experiences.
  • Built strong relationships with regular customers for repeat business.

Education

NVQ Level 2 - Level 2 hair

Visarge Hair and Beauty
London

GCSEs -

Belacanto London Arts School
London

NVQ Level 2 - Mental health

South east london collage
London

Skills

  • Strong empathy
  • Price tagging
  • Sales target achievement
  • Initiative taking
  • Cash handling
  • Customer retention
  • Complaint handling
  • Positive attitude
  • Brand Promotion
  • Stock control
  • Effective listening
  • Returns processing
  • Order fulfilment
  • Sales reporting

Affiliations

  • Reading
  • Being creative
  • Gym

References

References available upon request.

Timeline

Care giver

Home instead

Cleaner

Sparkles

Bar staff/manager

Danny Green

Advertisement

Alladds

Carpet sales assistant

Home fabrics

NVQ Level 2 - Level 2 hair

Visarge Hair and Beauty

GCSEs -

Belacanto London Arts School

NVQ Level 2 - Mental health

South east london collage

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Chelsea Hines