Chelsea Donald
Summary
A dedicated and adaptable professional with extensive experience in customer service, hospitality management, and administrative support. Skilled in team leadership, cash handling, conflict
resolution, and operational efficiency. A quick learner with strong organizational abilities, excellent communication skills, and a proven ability to work effectively in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Head Server
Sandspit Adventures
Haida Gwaii, Canada
05.2025 - 09.2025
- Deliver daily housekeeping services, ensuring rooms are clean and well preserved.
- Provide evening dining and bar service, with a focus on guest satisfaction.
- Work collaboratively with a small team, in a remote location to support lodge operations.
Residential Youth Support Worker
Homes 2 Inspire
Bicester
11.2023 - 01.2025
- Serve as a positive role model, supporting young individuals in education, personal development, and well-being
- Foster a safe, structured, and nurturing environment
- Collaborate with multidisciplinary teams to enhance outcomes for young people
General Manager
Fat Badgers Pizza Bar
Queenstown
01.2022 - 05.2023
- Managed daily operations, including staff supervision, training, and shift coordination
- Oversaw inventory, ordering, and stock control to maintain efficiency
- Led management meetings and ensured smooth front and back-of-house operations
Bar & Hospitality Management
Republic Hospitality Group
Queenstown
09.2020 - 01.2022
- Below Zero Ice Bar – 2IC (Second-in-Command)
- Supervised shifts, ensuring exceptional customer service and operational efficiency
- Managed cash handling, stock replenishment, and team motivation
- Maintained compliance with health and safety regulations
Bar Supervisor
Republic Hospitality Group
Queenstown
06.2019 - 09.2020
- Supervised shifts, ensuring exceptional customer service and operational efficiency
- Managed cash handling, stock replenishment, and team motivation
- Maintained compliance with health and safety regulations
Customer Service Representative
Auckland Transport
Auckland
01.2019 - 05.2019
- Handled inbound inquiries and complaints, ensuring customer satisfaction
- Managed administrative tasks and provided solutions tailored to customer needs
Traffic Controller
K&D Traffic Control
Sydney
10.2018 - 12.2018
- Ensured safe traffic flow around work zones for workers and pedestrians
- Implemented safety protocols and maintained a secure environment
Connections Team Consultant
Ray White Home Now
Sydney
07.2018 - 10.2018
- Assisted clients in setting up utilities and services efficiently
- Provided tailored recommendations based on customer needs
Video Conference Administrator
Video Conferencing Centre
Melbourne
03.2018 - 07.2018
- Scheduled and facilitated video conferences, ensuring technical efficiency
- Performed test calls and provided troubleshooting support
B2B Sales Representative
Kuga Electrical
Melbourne
12.2017 - 03.2018
- Conducted business-to-business LED and solar sales to meet sales targets
- Developed strong client relationships to enhance business growth
General Farm Hand
Dotti Farming Company
Innisfail
07.2017 - 10.2017
- Performed various farm duties, including sorting, bagging, and clustering bananas
- Maintained cleanliness and efficiency in farm operations
Waitress
Bistro H
Port Douglas
03.2017 - 07.2017
- Took orders, provided menu recommendations, and delivered excellent service
- Ensured an inviting dining experience for guests
Customer Service Coordinator & Office Administrator
OGM Ltd
Oxford
11.2014 - 10.2016
- Managed inbound calls, processed customer schedules, and coordinated deliveries
- Liaised with internal departments to ensure efficient operations
Waitress & Bartender
The Bell Inn
Heyford
09.2008 - 05.2014
- Provided high-quality bar and restaurant service
- Managed opening/closing procedures and ensured smooth service operations
Education
BA Honours Degree - Performing Arts (Urban Dance)
University of East London
LondonLevel 3 Extended Diploma - Dance
Oxford and Cherwell Valley College
Oxford10 GCSEs (A-C) - including Maths and English
Bicester Community College
BicesterSkills
- Customer Service
- Communication
- Team Leadership
- Training
- Operations Management
- Logistics Management
- Shift planning
- Inventory Control
- Cash handling
- Problem solving
- Adaptability
- Health Compliance
- Safety Compliance
- Suicide prevention
- Educational support
Skills
- Fire Warden
- First aid and CPR
- Positive reinforcement
- Family engagement
- Substance abuse awareness
- Emotional support
- Educational activities
- Conflict de-escalation
Certification
- First Aid & CPR Certified
- Responsible Service of Alcohol (RSA) Certification – Australia
- License controller qualification (LCQ) & Duty Manager certificate - New Zealand
- Traffic Control Certification (Sydney, Australia)
Timeline
Head Server
Sandspit Adventures
05.2025 - 09.2025
Residential Youth Support Worker
Homes 2 Inspire
11.2023 - 01.2025
General Manager
Fat Badgers Pizza Bar
01.2022 - 05.2023
Bar & Hospitality Management
Republic Hospitality Group
09.2020 - 01.2022
Bar Supervisor
Republic Hospitality Group
06.2019 - 09.2020
Customer Service Representative
Auckland Transport
01.2019 - 05.2019
Traffic Controller
K&D Traffic Control
10.2018 - 12.2018
Connections Team Consultant
Ray White Home Now
07.2018 - 10.2018
Video Conference Administrator
Video Conferencing Centre
03.2018 - 07.2018
B2B Sales Representative
Kuga Electrical
12.2017 - 03.2018
General Farm Hand
Dotti Farming Company
07.2017 - 10.2017
Waitress
Bistro H
03.2017 - 07.2017
Customer Service Coordinator & Office Administrator
OGM Ltd
11.2014 - 10.2016
Waitress & Bartender
The Bell Inn
09.2008 - 05.2014
Level 3 Extended Diploma - Dance
Oxford and Cherwell Valley College
BA Honours Degree - Performing Arts (Urban Dance)
University of East London
10 GCSEs (A-C) - including Maths and English
Bicester Community College