Chelsea Crawford
Shotts,-
Summary
I have extensive experience working in front line services and several years of experience in leadership and management roles. I have a management style that provides clear leadership using a strengths based approach. I can articulate service aims and objectives and always ensure I understand my role and expectations.
I enjoy new challenges and learning new skills in unfamiliar areas of work. My current role is not replicated anywhere else and is a brand new concept of future care delivery in Scotland. The role has required me to learn new skills in Operation management to effectively deliver on the standards, aims and objectives of the service led agreement under the Health and Social Care Partnership Lanarkshire. I believe I have adapted well to these responsibilities by utilising my existing transferable skills and knowledge.
I believe I have demonstrated in my CV the diverse range of skills and knowledge I have, to lead and manage a team effectively towards successful outcomes and performance indicators. I consider that my skills are transferable to adapt to new roles and responsibilities that a career with the Scottish Government can offer. I can adapt to new settings and work commitments well and I have provided a summary of my continuous professional development and reflecting on successful past transitions and new learning. I am motivated to undertake job induction training and learning new IT systems and processes, along with developing a clear understanding of role expectations.
I always focus on my strengths and self reflect on ways to improve my practice along with utilising professional supervision, which I believe is a healthy way to ensure I always adhere to the quality and standards of my organisation. I have been responsible to make decisions which can have a significant impact on how people live their lives. These decisions require skills to make sound judgements based on good information gathering and evidence that is equitable and accurate.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work history
Operations Campus Manager
South Lanarkshire Council
Blantyre, Scotland
2022.05 - Current
- In my current role, I provide operational and strategic leadership for a complex multi-agency health and social care environment, overseeing service delivery, workforce management, governance, financial accountability and future service development. I am responsible for ensuring services are delivered safely, effectively and in line with organisational priorities, while maintaining high standards of professionalism, accountability and partnership working.
Key Responsibilities and Achievements -
Staff Leadership and Workforce Development:
Lead all aspects of staff management including recruitment, supervision, absence management, performance monitoring and professional development. I promote a positive and inclusive working culture focused on continuous improvement, staff wellbeing and high-quality service delivery. I also manage complaints and support staff through reflective practice and ongoing learning opportunities.
Policy Development and Governance:
Develop and implement operational policies and procedures relating to Health and Safety, Fire Action Plans, visitor management, traffic management and room booking systems, ensuring compliance with regulatory requirements and promoting safe, efficient service delivery across the campus.
Financial and Contract Management:
Manage budgetary accounts and oversee servicing contracts for essential equipment and operational services, ensuring financial performance is monitored effectively, expenditure is controlled and services deliver value for money while meeting operational demands.
Strategic Leadership – Technology Enabled Properties (TEPs):
Lead the allocation process for 20 Technology Enabled Properties linked to Blantyre LIFE, chairing multi-agency meetings involving health, social care and housing professionals to assess referrals, manage risk and support evidence-based decision making. More recently, I was appointed Lead Professional for South Lanarkshire Council’s partnership agreement with Trust Housing, coordinating nomination arrangements and chairing multi-agency meetings for older adults requiring housing with care and support across all four South Lanarkshire localities.
Stakeholder Engagement and Communication:
Coordinate and facilitate formal visits to Blantyre LIFE, hosting national and international delegations including Scottish Government representatives, elected members, universities and senior management teams. Through these engagements, I promote innovative models of care, AI medical research, telehealth and telecare developments and successful intermediate care outcomes, strengthening partnership relationships and sharing best practice.
Strategic Planning and Service Improvement:
Contribute to the wider strategic development of health and social care services across South Lanarkshire as part of a multi-disciplinary management group focused on prevention, early intervention and reducing health inequalities. I have supported initiatives to improve the uptake of Bowel Cancer Screening within local communities and contributed to wider service modernisation and risk reduction programmes.
Integrated Team Leader
South Lanarkshire Council
Cambuslang, South Lanarkshire
2018.10 - 2022.05
- I had leadership and management responsibility for South Lanarkshire's Health and Social Care Partnership's first community based integrated service called CAReS (Community Addiction recovery Service). I managed a locality Alcohol and Drugs Service and led a team of 18 staff consisting of Senior Charge Nurses, Staff Nurses, Social Workers, Substance Misuse Workers, Occupational Therapists and Administration staff.
- I was responsible for all recruitment, absence management, performance management, coordination of staffing, formal and management supervision using NHS Lanarkshire and South Lanarkshire Council policies and procedures.
- I was accountable overall for health and social work practices and interventions to over 450 patients and service users accessing CAReS medical and social support in my locality.
- I was responsible to allocate all case work and accountable for making the final decision to close an allocated case. I worked in collaboration with colleagues from Health, Social Work, Police, Education to manage cases of high risk including public protection cases by implementing legislative frameworks. This involved Adult Support and Protection, Child Protection, Offender Management and Mental Health.
- I initiated and carried out the first internal audits for the newly integrated service, to review the use of systems and recording practices, to support the analysis of staffing performance and standards against key performance indicators.
- I was responsible to manage complaints using my duty of candour and implement the organisations procedural frameworks to investigate and communicate decisions based on evidence gathering.
- I was tasked with carrying out a Significant Adverse Event Review for NHS Lanarkshire following the death of an individual open to Multi-disciplinary teams. This involved working in partnership with 2 senior health practitioners to investigate the risk management, interventions and practices of staff, with the aim to review the systems and processes currently in place.
- I was part of a restricted Incident Management Team involving senior and Top Management in Health to discuss a public health concern.
- I managed formal tests for change within the locality to reduce identified risks of harm including Blood Borne Virus Testing, Overdose awareness and Suicide Prevention. This included working in partnership with other statutory and voluntary services to reduce identified risks and improve service engagement.
- Deliver Scottish Government's targets and HSCPL guidance to provide treatments and supports. This entails referral screening, case allocations/closures and outcome-based tools namely Drug and Alcohol Outcome Star
- Use IT systems and programmes including SLC SWiS, SLC iMPROVE, NHSL MIDAS, NHSL Firstport, NHSL Citrix, NHSL MiLAN reports, NHSL DAISy and Outcome Star
Social Worker (Children and Families)
South Lanarkshire Council
Hamilton, South Lanarkshire
2016.08 - 2018.10
- Promoting equality and upholding the rights of the child using the legislative frameworks underpinning practice and interventions.
- My role as Social Worker in a Children and Justice Services Team required me to manage an allocated caseload of high risk complex cases.
- Leading Child Protection Investigations, completing reports for the Scottish Children's Reporters Administration, carrying out Early and Effective Interventions to promote prosocial behaviours and advocating good parenting strategies to parents/caregivers.
- Completing Assessments of need and risk to identify strengths and adversities using the National Risk Assessment Framework and Getting it Right for Every Child wellbeing indicators, along with legislative frameworks including the Children Scotland Act 1995 to guide practice and defensible decision making.
- Assess parenting capacity and devise a programme of work to reduce risks of harm and promote healthy wellbeing, using evidence based decision making, case recording and a strengths based approach.
Substance Misuse Worker
South Lanarkshire Council
Rutherglen, South Lanarkshire
2010.02 - 2016.08
- My role involved providing support and interventions to service users with complex addiction to drugs and/or alcohol.
- I would complete assessments and devise a recovery plan with service users using a holistic person-centred planned approach, setting agreed small achievable goals and developing coping strategies to promote sustainable recovery and change.
- The role involved voluntary and statutory work with service users. I mainly worked cases with complex addiction issues and with parents whose children were identified as vulnerable and at risk of harm due to parental addiction.
- I also created and designed two different pilot group work programmes unique to South Lanarkshire; aimed to improve health and wellbeing from structured activities and positive psychology of self-care and happiness
Appropriate Adult
South Lanarkshire Council
Hamilton, South Lanarkshire
2011.07 - 2014.12
- I attended police interviews when there were concerns or a diagnosis which may impact an individual’s capacity to understand the legal process and their rights within that process.
- I was in the first cohort of staff trained in SLC to carry out Appropriate Adult duties. Overall I experienced many complex cases including Murder, Cold Case Investigations, Sexual Assault and Rape and Online Child Pornography.
- My role was to assist the police during police interviews to ascertain and ensure to the best of my experience, knowledge and skill base that the individual was not disadvantaged and understood the questions presented.
Restorative Justice Worker
South Lanarkshire Council
Blantyre, South Lanarkshire
2006.09 - 2010.10
- I worked with young people aged between 12 -16 years who were referred directly by the Children’s Reporter, following a police charge for alleged offending behaviours.
- My role included working with the person responsible and the person harmed by the alleged offence. The intervention was voluntary and required the person responsible to be a willing participant in the process.
- The restorative work was an early intervention aimed to reduce further offending and antisocial behaviours. I worked with the person responsible and person harmed over a period of 12 weeks. The process gave young people the opportunity to take responsibility and learn from their actions using empathy building and consequential thinking. The person harmed would direct how the intervention evolved and I would support them to have their experience heard, receive an apology and future reassurances from the person responsible.
- The post allowed me to be creative in my approach and develop my skills to work impartially and chair restorative case conferences with positive outcomes. I also represented SLC at the National Restorative Conference where I delivered two workshops with participants from across Scotland.
Community Support Worker
South Lanarkshire Council
Blantyre, South Lanarkshire
2001.01 - 2006.09
- I was responsible to promote the independence and rights of service users with a diagnosed Learning disability or Learning difficulties. I supported service users to live and integrate into their local and wider communities through sourcing appropriate learning activities, training and employment.
- The role involved completing assessments of need and risk to identify vulnerabilities requiring support and strengths to build on and enhance their daily living skills.
Day Centre Officer
South Lanarkshire Council
Lanark, South Lanarkshire
1995.03 - 2001.01
- My role as Day Centre Officer involved supporting Adults with Learning Disabilities to participate in a person centred activity and learning based programme suited to their individual needs.
- As a key worker I had the responsibility to facilitate group activities, complete assessments of need and risk, devise care plans, advocate on behalf of service users, regularly review progress and outcomes, attend planning meetings and promote inclusion within the community.
Education
Bachelor of Arts - Social Work
Open University
Milton Keynes 2012.08 - 2016.08
Skills
- Communication skills
- Leadership and management
- Writing proficiency
- Assessment and evaluation
Timeline
Operations Campus Manager
South Lanarkshire Council
2022.05 - Current
Integrated Team Leader
South Lanarkshire Council
2018.10 - 2022.05
Social Worker (Children and Families)
South Lanarkshire Council
2016.08 - 2018.10
Bachelor of Arts - Social Work
Open University
2012.08 - 2016.08
Appropriate Adult
South Lanarkshire Council
2011.07 - 2014.12
Substance Misuse Worker
South Lanarkshire Council
2010.02 - 2016.08
Restorative Justice Worker
South Lanarkshire Council
2006.09 - 2010.10
Community Support Worker
South Lanarkshire Council
2001.01 - 2006.09
Day Centre Officer
South Lanarkshire Council
1995.03 - 2001.01