Chelsea Chapman

• Increased client satisfaction by providing specialised support and advice for workplace requirements.
• Key Point of Contact for all Workplace Requirements; including Culture, I&D, Events and day to day Operations
• Collaborated effectively with cross-functional teams for successful project completion.
• Streamlined operational procedures
• Coordinated supplier relationships, ensuring timely delivery of products.

A multiple function role with covered a large number of areas but mainly focusing on three key areas:

Business Operations:

• Being Point of Contact for key senior stakeholders for day to day running
• Supporting the Operations director in key deliverables across Business operations which enabled Business growth
• Led change management initiatives to improve business operations and achieve corporate strategy, including locating, designing, build management and opening a new office location.
• Help build a company culture, with an inclusive environment where the team enjoy coming to work.
• Delivered business operations initiatives to improve time and cost efficiency.
• Handled various day-to-day admin responsibilities to maintain smooth business operations across multifunctional workstreams.
• Ordered office resources to maintain daily business operations.
• Established and maintained relationships with suppliers, technology providers, and relationship management of stakeholders to facilitate seamless business operations.
• Implemented effective change management strategies, resulting in smoother transitions.

HR People Partnering:

• Fostered a creative work environment to boost employee morale and productivity.
• Implemented effective HR policies by liaising with all department heads.
• Collaborated closely with payroll team for accurate remuneration processing.
• Enhanced employee performance with regular training sessions.
• Designed and implemented engaging onboarding and offboarding processes including conducting exit interviews,
• Managed staff grievances to maintain harmonious workplace environment.
• Regularly updated personnel records for accuracy and confidentiality.
• Organised wellness initiatives; boosted overall staff morale significantly.
• Delivered timely internal communications regarding policy updates, changes and other important matters.
• Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.

Events and Culture:

• Organised delivery of specialised training in liaison with external service providers.
• Managed all event logistics, ensuring a smooth and memorable experience for attendees.
• Coordinated with various departments to ensure seamless execution of events.
• Maintained vendor relationships to secure competitive pricing for event services.
• Collaborated efficiently with team members to deliver high-quality events.
• Assisted in budget preparation and control for cost-effective event management.
• Streamlined communication among stakeholders, leading to efficient decision-making during the event planning process.
• Coordinated guest registration at events, enhancing attendee satisfaction levels.
• Negotiated contracts with vendors for optimal service delivery at reduced costs.
• Led team building exercises, strengthening interdepartmental relationships.
• Built positive relationships with stakeholders through consistent engagement.